Customer ReviewsforAlta Mar at Broadwater

I had the absolute worse experience. I take care of a client in Alta Mar. It's always so disgusting when I come. Garbage all around the entrance when you pull in, trash all over the apartments. They have a garbage disposal issue that needs immediate attention. Tons of trash left out which leaves a lingering smell and flies all over. My client has not had hot water in almost a year, they still have not resolved this issue after almost a year. I have been coming to these disgusting apartments for almost a year now for 1 hour out the day. My car was towed after only being with my client for 30 mins. Meaning someone maliciously towed my car, no warning or anything. When I go to the office they were very nasty, didn't give me any info about my car. The manager ***** was very nasty to me, kicked me out and told me to look for the tow info from outside on a sign. They are nasty inside and out. Their customer service is non existent. Everyone inside the office including the Property Manager needs to be fired. They need a whole new team. You don't get to treat ppl nasty and get away with it. **** you won't win

LONG REVIEW: WORTH READING !!!! If I could give them -zero I would!! I had to take out a 6month lease in March when my home was under construction, I didn't move in until July and moved out in October. THE WORST 3 MONTHS EVER. STAY AWAY FROM THIS PLACE. This place should be condemned. I have had @ least 10 work orders in 3 months, See the pictures attached. This place is rat, bug and ant infested, my toilet flooded, garbage and trash all over the complex, garbage dumpsters were set a fire, police activity was constant daily. Not to mention it took over a week to address the fact our AC unit was only cooling to 80 in mid-summer. The tub or the sink had no drain cover and the tub flooded... This was never fixed. The staff are VERY RUDE, UNPROFESSIONAL. I have witnessed them belittle those that are less fortunate. Beginning with the Manager JUILA MARTINEZ, who avoids phone calls, and or any type of people contact, she tells the other staff to lie and say she is not in or can't take calls. "KK" the new Assistant manager likes to argue with residents and lie about sending emails and returning phone calls. THEY NEVER return calls and when you show up, they avoid all contact. I feel bad for people who actually call this place home, they are treated as second class citizens with no voice. I followed all steps when moving out, now they are blaming corporate for not returning my deposit. I uploaded and documented my entire stay at this place starting with my pictures when we moved in, and I also pictures when I moved out. I even called and asked about the walk through and move out process. "THEY DON"T HAVE ONE just email the pictures and turn in your keys" is what I was told. When asked about the process of returning my deposit that is when it turned ugly. They are now refusing to take my calls or see me when I show up. My next step is to hire an attorney. I can't wait to see them in court paying my court costs along with my deposit. STAY AWAY!!!!!!