ComplaintsforMitchell Roofing Company, LLC

• Initial Complaint

  10/31/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I sent pics and videos to the company and they sent someone out I haven't heard back from anyone directly to discuss this. I received email from owner telling me to pay the ***** and that he sent someone to the house to fix a couple things that weren't unreasonable. What he said they fixed wasn't fixed. He replaced wood from my roof with used wood from somewhere or someone else's roof with out my knowledge or consent & then has the oddasity to bill me $8 foot for the wood as if it's new wood. So many areas of the roof aren't glued down and are bubled up. Some areas I can see the underlayment to with he said don't worry if water was to get thru that's why the underlayment is there to which I replied not how it's supposed to work. In the attic wood is cracked or blown out, nails are on the side of the beam not in the beams. Owner refuses to do anything about this and just keeps repeating to pay him. He's also holding up my grant ***** unless I pay. I have ************* of my wood being thrown out that was perfectly fine. This ***** he's asking is nothing out of pocket because I paid him entire contract price. The ***** he's attempting to extort from me is blatantly fraudulent probably because of the grant ******** This is not the 1st time he's done this too other people I know of 1 for $6,000 & 1 for $2,000. The owner not being obligated to his part of the contract is ridiculous. This guy immediately put a lien on my house knowing he got paid his contract and has stated he's not doing anything about my roof and to pay him which I am not going to pay for used wood on my house at $8a foot. I am disgusted that this owner feels he has no responsibility to his work done and feels he's untouchable as of he knows in **********'s going to get away with this and in going to get screwed whether I like it or not. I am trying to get house inspection thru the city and home inspection for their input on this matter and will be seeking reimbursement of also. Refund, Repair if can.

  

  Business response

  10/31/2023

  We are very sorry to hear that this customer is so confused about the process of installing a new roof.  While he was kept informed every step of the way, he didn't quite grasp the idea that his old roof was in very bad shape from years of neglect. Roofing professionals have no way of knowing in advance how much of the roof deck will need to be replaced until they have the old roof completely removed.  Our contract clearly states the price we charge for the necessary replacement of wood, and we make sure every customer reads it and initials the key points.  To accuse our company of applying used wood to this or any roof we work on is absolutely ludicrous. ******************** owes for the new wood we installed that was imperative for longevity of his roof system, and he simply doesn't want to pay for the services provided to him.  We are including pictures of his beautiful new roof as well as some before and after photos of the new wood we used. 

• Initial Complaint

  03/06/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We hired Mitchell Roofing in October to replace our shingle roof. The contracted amount was $27,500, but the final bill was $28,060 (additional plywood and flashing). The roof was replaced the last week of November. We put the pool cover on the pool a day before the workers started in order to prevent debris from falling into the pool. I believed Mitchell Roofing did a good job with replacing the roof. We never removed the pool cover since we had very cool temperatures in December. However, when we removed the pool cover on January 19th, we discovered 2 tin caps had gotten under the cover and made some terrible rust marks. I called Mitchell Roofing right away and sent them pictures via text as they requested. Mitchell roofing tried to blame Hurricane *** for the tin caps getting into the pool. I explained that we had been swimming in the pool right before they came to do the roof and there were no tin caps or rust spots in our pool. Then they told me there was nothing they could do for me. i'm extremely disappointed with their response to a problem they created. I have tried different solutions to remove the rust stains, but with no success.

  

  Business response

  03/06/2023

  Thank you for the response. As stated before, the pool was covered before we started the project and there was no way for us to check the pool to see if anything could have possibly made its way past the cover and into the pool. We do not uncover peoples pool, we typically cover the pool with tarps and then when we are done with the roofing project we double check the pool to see if anything may have fell into the pool and if so we clean it out. After a major construction project it is always best to double check your property in its entirety. To leave your pool covered and not have double checked it is why the stains are present. As stated before we apologize that the two nails made there way into your pool past your pool cover that was not uncovered for months. I know its no consolation but there is honestly nothing we can do on our end to alleviate this problem. 

  Customer response

  03/06/2023

   
  Complaint: 19539638
  
  I am rejecting this response because:  I feel that they should have used a tarp to cover all areas that might have been impacted from their work on the roof.  If they had used their tarp over the pool and lanai, then we wouldn't have had this problem.
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/29/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  We hired Mitchell Roofing to replace our roof and rotten fascia. Our roof replacement began on March 25, but the roof was tilted above the left side of our entrance and they came back to fix it in April. The cause was rotten wood underneath the shingles, and they replaced it. About a week later, while I was painting the fascia in the front, I noticed that the beams above the entrance were not reattached as they were before the replacement of the fascia. Only 2 nails hold them in place now as opposed to several screws as the attached pictures depict. Since then, I have contacted them several times to get this resolved, but my contact at Mitchell, Josh L., is not responding. The way these beams were reattached is a security concern. I just want to have them reattached securely.

  

  Business response

  05/16/2022

  Consumer Response /* (2000, 6, 2022/05/04) */ Following a negative review on Google, Mitchell Roofing contacted me and the beams were reattached to my satisfaction.

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