ComplaintsforQuikaid, Inc.

• Initial Complaint

  09/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This company promises they will work hard to get you your disability, not once did they attempt to contact me about appointments, until I contacted them or show up to an appointment that was cancelled. They wanted SSA to contact them to contact me and they dropped the ball in that many many times, they had a supervisor say she would be handling my claim personally and I maybe talked to them three or four times within the time period it took for me to get approved I called all the hospitals and mad the give my records every hospital told me the same thing that they never heard from anyone at quick aid. *** needed my medical records to determine what my issue is. I called *** many times and did all the work while this company takes advantage and takes over 7500 dollars no work this company needs to be shut down

  

  Business response

  09/17/2024

  Hello *******,

  We are sorry to see that you have a negative view of our company. At Quikaid we work hard to get our clients approved for the benefits they need. We work with our clients in a partnership to reach favorable decisions, and we cannot do our job without the help of our clients. There are certain things a client must do during the process that we cannot. For example, we cannot attend Consultative Examinations for our clients, as the claimant must be evaluated in person. We understand that this process can take longer than expected, and that timeline can sometimes make it feel like nothing is happening. Neither we, or any representative, can force the *** to expedite your claim, meaning that waiting periods are very common in this process. We apologize that this process took longer than expected but we worked diligently to reach a favorable decision on your claim.

  Regarding your refund request; Our fee agreement, which you read and agreed to via signature clearly states: 

  "If the ****************************** (***) favorably adjudicates my claim(s) at or below the Administrative
  Law Judge (ALJ or OHO) level, the fee shall be the lesser of: (a) 25 percent of any past-due benefits, or (b)
  the dollar amount established pursuant to Section 206 of the Social Security Act on the day the *** authorizes
  the fee. Currently, the dollar amount is $6,000; however, the dollar amount may be adjusted by the
  Commissioner of the ***, and the adjusted dollar amount would prevail. If the claim progresses beyond the
  first *** decision, the representative(s) will request, via a fee petition, 25 percent of any past-due benefits. The
  representative fee also applies to any dependents or auxiliary beneficiaries."

  We have attached your signed fee agreement to this email. Thank you. 

• Initial Complaint

  03/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Quikaid was my representative for my sons case when applying for disability. They worked my cars for a while only to inform me that they would no longer be representing me, right before we was issued a disability hearing. I called quikaid today, to ask them why they dropped us. The representative said we are no longer your representative so you will have to call the social security office, only they can give you an answer. I asked to speak with a manager and was told he would let them know hes transferring me, came back on the line and said I would be transferred to ******. ****** never picked up the line. I wouldnt recommend hiring someone who is going to drop you right before you really need them, without warning, and furthermore, without reason. The *** is welcome to listen to our call today 3/27/24 at 12:26pm EST. I am currently in the process of calling back to request a letter that they are not longer representing my minor son and that we will owe them $0 if his case is approved.

  

  Business response

  04/02/2024

  Hello ********,

  To address your complaint and concerns, we unfortunately no longer represent/assist with children's disability claims at the hearing level if the child's claim was not approved at the Initial Application Stage or Reconsideration Stage of the process. Rest assured, we have officially withdrawn from this claim, and we have waived all fees pertaining to the claim. 

  We originally mailed you our 'Child Claim Withdrawal after Recon' letter on 11/20/2023 at 8:19am. At your request,  we are resending you this confirmation letter for your records. This letter was again sent from us on 3/28/24 at 8:19am. If it has not yet arrived, please be on the lookout for this letter from us. 

  Thank you.

  Customer response

  04/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************************

   

   

  Response to Quikaid: 

  I did not receive a letter prior to today, maybe lost in mail. I did receive the new letter sent and that is appreciated. It would definitely have helped if I was told that was the reason for being dropped. The first rep told me they were unable to give me the reason, only social security can tell me why yall dropped me, didnt make sense I did call back to request the letter or withdrawal, and the lady told me why we was dropped, which then made sense, you should tell your clients that, prior to taking their case so they arent blindsided, as I was. Thank you for your response. 

• Initial Complaint

  03/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I tried to go through the steps that SSA sets out to apply for ssi, by myself. I figured that with the severe back and mental disabilities it would be quick and easy. The judge laughed when I showed up without an attorney. After the judge, or ALJ, denied me, I filed my next appeal. So my case was at the last step before federal court, which was an appeal based on legal mistakes or oversights. Id been frantically looking for an attorney. I saw them, and tried to reach out. It took about a week, and surprisingly quikaid took me on as a client. I had already filed my final appeal, and they took over. To make a long story short, they miscommunicated due to their lack of communication. A few weeks into being their client, I called about a letter from the **** that said I was denied again. I couldnt get through. Emails not answered. Texts sent and were not responded to until weeks later, and due to their Terrible customer service, I lost me my first attempt, and it cost me 2.75 years of back pay. Because Im an idiot, I let them put their stamp on my next application. They did NOTHING. I had to do all my own paperwork, all of my medical records, and medical updates. Now, even though they didnt even respond to my emails or calls or texts, they are going to get 1/4 of my money. I even had to call the redetermination office myself after a 13 month wait, and literally no action on their behalf. Nothing! Cant even answer a phone call. This is what is wrong with our system. People like this ***************************, prey on the people like me. I truly believe that this company is evil. How could you take so much, for doing so little? I did all the work, you didnt even have to go to court. If you want to be a real human being, Ill be waiting here for you. Maybe you could be a human being and give me some relief from your inhuman practices

  

  Business response

  03/28/2024

  ******, we are disappointed to learn of your dissatisfaction our services. At Quikaid, we work hard and apply decades of experience handling these claims. Our #1 goal is to get our clients approved for the benefits they deserve. We understand that this can be a difficult time for our clients, but it is important to note that we are not your enemy, but your partner in this journey for these life-saving benefits. 
  
  In your complaint, you state "I had already filed my final appeal, and they took over", and shorty after, you state: "A few weeks into being their client, I called about a letter from the **** that said I was denied again..." and lastly "...due to their Terrible customer service, I lost me my first attempt, and it cost me 2.75 years of back pay". Please know that your denied claim (prior to hiring us that went to **************** which was submitted by you, and was already pending when you hired us. After this denial, we filed another initial application on 6/23/2022. 
  
  To respond to your claims that we do nothing, or didn't do enough to help with your Social Security claim appeal, please understand that we (or any other representative) cannot force them to expedite your claim or focus on it exclusively. The ****************************** works on a "first come, first served" basis. Your claim will only be given priority if you are terminally ill or are in a dire need situation. According to the ******************************, a dire need situation exists when you have no food and you are unable to obtain any, you need medicine or medical care, but have no way to access or pay for it, or become homeless through eviction, foreclosure, or other means that prevent you from finding shelter. 
  
  It is understandable that you believe we did no work since your assumptions are based on your previous claim that was denied. We have in-fact worked tirelessly on the new claim, and new claims after denials are very common in this process. If you faced a denial on your final appeal, a new application is standard practice. We did not, and will never, halt any claim for payment purposes. We want our clients to get approved as fast as possible so that they can have the benefits they deserve. When you called redetermination, it makes perfect sense as to why they say we hadn't done work, as the claim is question was for your old one that was denied at final appeal. As we mentioned, you had your final appeal denied, so we started a new claim at the initial application level. 
  
  As per your signed fee agreement contract (which we have attached), you agreed to the following: 
  
  "If the ****************************** (***) favorably adjudicates my claim(s) at or below the Administrative Law Judge (ALJ or OHO) level, the fee shall be the lesser of: (a) 25 percent of any past-due benefits, or (b) the dollar amount established pursuant to Section 206 of the Social Security Act on the day the *** authorizes
  the fee. Currently, the dollar amount is $6,000; however, the dollar amount may be adjusted by the Commissioner of the **** and the adjusted dollar amount would prevail. If the claim progresses beyond the first ALJ decision, the representative(s) will request, via a fee petition, 25 percent of any past-due benefits. The representative fee also applies to any dependents or auxiliary beneficiaries."
  
  If you would like to drop our representation, we respect your decision as it is ultimately your claim. Please note that we strongly advise against this, as you would need to file a new initial application after doing so, which would significantly add to your wait time for these benefits. 
  
  If you would like to speak with our team regarding this issue, please call the client service line directly. We would appreciate the opportunity to speak with you directly about your complaint and to better help you understand the difference between your old claim and the new claim we have been working on. We look forward to hearing from you. Thank you. 
  

• Initial Complaint

  03/22/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Quick Aid scammed me. Took advantage that I was not aware of disability and how they worked. They told me I would not need them unless I did not get approved for disability. They told me to sign a letter just in case this happened. They have been working on my case and doing nothing to get $7200 money I do not have and it is my money that I earned as I was bored here and worked very hard for 38 years. I have struggled and done everything with barely eyesight. Plus I have the beginning of dementia.Can you help me. Best ******************************** ************

  

  Business response

  03/22/2024

  We acknowledge the concerns you raised in your Better Business Bureau (BBB) complaint and appreciate the opportunity to address them directly. At Quikaid, we prioritize client satisfaction and strive to provide transparent and efficient services.

  Our Post Representation Team attempted to contact you today but we did not reach you. We have left you a detailed message regarding this complaint.

  Firstly, enclosed with this response, you will find a copy of the signed fee agreement that outlines the terms and conditions agreed upon regarding our fee structure in the event of a successful claim resolution. We trust that upon reviewing this document, you will find clarity regarding the fees associated with our services. The fee agreement in which you signed clearly states:

  "If the ****************************** (***) favorably adjudicates my claim(s) at or below the Administrative Law Judge (ALJ or OHO) level, the fee shall be the lesser of: (a) 25 percent of any past-due benefits, or (b) the dollar amount established pursuant to Section 206 of the Social Security Act on the day the *** authorizes the fee. Currently, the dollar amount is $6,000; however, the dollar amount may be adjusted by the Commissioner of the ***, and the adjusted dollar amount would prevail. If the claim progresses beyond the first ALJ decision, the representative(s) will request, via a fee petition, 25 percent of any past-due benefits. The representative fee also applies to any dependents or auxiliary beneficiaries."

  Furthermore, we understand the importance of transparency in our dealings with clients. To provide you with a comprehensive overview of the work completed on your claim, we have included a detailed work log. This log outlines each step of the process undertaken by our team on your behalf to get your claim approved. Your claim the we did nothing is simply not true. We are sorry you feel this way, and we hope that this detailed work log will provide you with the information you need to understand that we did in fact work to get your claim approved. 

  Our goal is to ensure that you are fully informed and satisfied with the services rendered. We value your feedback and are committed to resolving any concerns you may have.
  If you have any further questions or require additional information, please do not hesitate to contact us directly. We are here to assist you in any way possible and appreciate the opportunity to address your concerns.

  Customer response

  03/25/2024

   
  Complaint: 21468491
  
  I am rejecting this response because:

  Quikaid was not truthful with me. They only know the day I filed SSI which was on 12/15/2022 because I signed a document that was presented to me incorrectly. I filed for SSI on my own when I saw how quickly I was losing weight. I received a call from Quicaid. I did not contact them. The second these companies notice someone applies for SSI. They are like hawks and immediately contact the person. I had very little contact with them because everyone I spoke to was via SSI. My first contact was ******. She went through all my bills, income and planned out my Physician appointments. ******* would text me a day too early with the wrong time or a day too late with my Physician appointments. I ignored the text because I totally forgot I signed that document, as I never heard from them. When your body is not taking in protein and your sugar level is at 24. The brain is in a fog. I felt like I had dementia because I could not remember simple words. I never received any calls from Quikaid. All my contact was at first with ****** from disability. Quicaid has no clue of all the people I spoke to. I was then transferred to ****************** that will tell you Quicaid did nothing to help in this case. She was the one that pushed my case and it took months. I received my first SSI check on Feb 14, 2024. When I go into my the Quicaid portal they do not have any of my Physicians from 2022 through 2024. They only have Physicians from 20 and 8 years ago. I provided ****************** all my Physicians. I also provided her with all my diagnosis. Something ******** does not have documented either. I never received a letter or a call from Quicaid informing me that I had been approved. I was informed by ******************. Quicaid saw my claim and all they focused on was $$$. I worked my **** off for 40 years. I was in the Hospice Industry for 33 years and made it to VP of ******************** making six figures for many years. I earned that money by working 24/7. Traveling Monday through Friday and sleep during the weekend. Hospice does not sleep. Only to have a fraudulent company like Quicaid take that money away from me, *************** have been through too many hardships. Worse one was losing my daughter to suicide on Jan 19, 2018. She took my heart with her, but I'm still here. I am sick and can't work, the only money I have has gone to a multi million dollar company or possibly billion dollar company. They do not provide that information. **************** I can't find your net worth online which can usually be found, but it must be really high. As for your logs, they prove nothing. It backs nothing up that I have written above. All my contact was with SSI. The company should have been keeping me in touch for that $7200 you feel you earned.  
  
  I read all your 5 stars and all the cases are people that were denied. This proves I was lied to and my claim was approved by disability and Quicaid just got a free $7200 check. Thats what makes you and me different. You can sleep at night knowing you are robbing from disabled people. I had a very humble career  and all I did was give my time to families and patients at the end of life. There is fraud written all over this case. 

  Lastly you sent me a text yesterday welcoming to Quicaid. When you tell the truth, you don't have to remember anything. 

  
  
  
  
  
  

  

  Business response

  03/26/2024

  *****, 

  Again, we are sorry to hear that you have a negative impression of our company and services. As previously mentioned in our initial response to this complaint, we do in fact handle claims at all stages, not just denials. We have done so for decades. However, to your point, there are clients of ours who gratefully write reviews thanking us for our help getting them approved when they previously faced denials. We take great pride in our ability to help clients who were not only previously denied, but also those who choose to hire representation prior to their initial filing. 

  To reiterate once again, we present all of our prospective clients with a legal binding contract known as the 'fee agreement' before ever starting work on their claims. In this document that you signed, it clearly states:

  "If the ****************************** (***) favorably adjudicates my claim(s) at or below the Administrative Law Judge (ALJ or OHO) level, the fee shall be the lesser of: (a) 25 percent of any past-due benefits, or (b) the dollar amount established pursuant to Section 206 of the Social Security Act on the day the *** authorizes the fee. Currently, the dollar amount is $6,000; however, the dollar amount may be adjusted by the Commissioner of the ***, and the adjusted dollar amount would prevail. If the claim progresses beyond the first ALJ decision, the representative(s) will request, via a fee petition, 25 percent of any past-due benefits. The representative fee also applies to any dependents or auxiliary beneficiaries."

  Please note that the fee agreement does not state that we are only entitled to fee if you were denied. It clearly states that our fee is based on a favorable adjudication of the claim as a whole. It's unfortunate to hear that you say you were deceived, scammed, or mislead, as we presented you with this legal binding contract to review and sign before ever working on your claim. By signing this contract, we were effectively hired as your representative.

  Our team has attempted to reach you directly regarding this complaint multiple times with no success. Unfortunately, we cannot discuss this matter with you other than here on BBB if you refuse to speak with us. If you would like to do so, please contact our client service team directly. Thank you. 

  
  

  Customer response

  03/27/2024

   
  Complaint: 21468491
  
  I am rejecting this response because:

  You sound like a broken record. About your 5 stars. They mean nothing. Companies ask clients for 5 stars all the time. Read your 1 stars and they are all about Quicaid and their interest for the customers money. 

  You still did not address all my questions, as to the lack of calls and communication. No update on my physicians and hospitalations from 2022 to 2024 that SSI had. SSI kept me up to date while I never spoke to *******. **************** I cannot understand how you can lie again and again that you did not take money that you did not earn from someone disable. I have spoken to two attorney's that actually know the disability laws and they know you very well. One of the attorneys knew it was you before I finished telling him what had been done to me. 

  SSI is going to dispute the case as they noticed my signature on the form was of someone that was not coherent at the time and as I stated earlier, my Case Worker not Case Manager told me **************** had not helped to approve my case. SSI and myself did it all. 

  Again you will not keep the $7200 for something your non attorneys did nothing with, as for $6000. That won't work. If two attorneys I spoke to have no respect for your ethics. I can imagine how many other people feel that way. How about I reach out to all those one stars that stated "All the company was interested was my disability money?" I wonder what you did to them, but they did not know what to do and your fraudulent company kept their money. 

  I have contacted AT&T for my phone records from the end of 2021 through 2024 to prove there were no calls from Quicaid. Yes, I have been with AT&T for 17 years so they did not have any issues to obtain the archived records. 

  Don't you think you can sit back and steal from disabled people without getting caught. You thought I was going to be like the rest. You got it wrong. 

  
  Regards,
  
  *************************

• Initial Complaint

  02/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  ******** was hired for me in 2015 resulting in an approvable approved social security disability benefit and signed by a judge which I setup everything with the ****** **** administration and was very cooperative as best as I could with my disability feeling like a dog and pony show and all the things I had to do which led to again not still receiving my benefits. I spoke to them constantly and there were excuses and stating they were done yet found out they received money in evidence and told me they didn't which was where they have someone ************* that is legal professional to start my benefits once a judge signs it. The staff in my local area were hard to deal with in part they found some issues and couldn't find my account. I required proof of this and spoke to them again and they instead of completing they redid the whole thing and made me go again through a dog and pony show to again be approved with a third legal professional so I have like two or three judges fully favorable decision and approved benefit letters from the office and received my card and interview but still no money which I get back pay so from 2015 to present which was to be paying the disability benefits I am still without. I got proof that a judge signed off on their fees on this one. I tried to logon to my account and couldn't they won't give me the attorney who did the work and they won't make sure that the office of *** has completed my benefits. Dealing with the *** was not frustrating only this process was. in agreement if they were paid which they were then they make sure that I receive my benefits if not they work with the staff to assure that I am paid from 2016 to present back pay.

  Customer response

  02/03/2024

  Ii found out they have file under ********************* I dont go by that but seems had to file that way because of former military husband the benefits fall from this name.  

  Do to how they ran their federal programs for reportibg then he was controlling so to speak.  If you are not active then it apply to the married name so they filed under this name.  

  

  Business response

  02/05/2024

  *****,
  
  Since your claim was ultimately denied due to resources, we did not receive any payment from Social Security for your claim. Since you are no longer an active client of ours, unfortunately its not possible to provide access to our client portal. However, the good news is that your local Social ********************* will be able to provide a complete copy of your file for your records. The address for your local ************ is *************************************************. I know this is disappointing and not the outcome we hoped for, but the ****************************** has technical eligibility requirements for these programs which they adhere to unwaveringly. If you are not eligible due to your current resources, the *** will not approve your claim. Please know that we are only paid by the *** if and when your claim is approved, which it was not, again, due to your resources. If you have more questions or concerns, your best option is to contact your local field office in ******, **. 
  
  We wish you all the best! Thank you!

  Customer response

  02/07/2024

   
  Complaint: 21234434
  
  I am rejecting this response because:

  First I was approved via that was setup and in regards to not receiving benefits because the attorney they appointed for me did not finish to make sure that I was represented in that part.  Which caused them to not get paid.  I saw that they put in for fees and was excepted by a signed order from judge but they say they aren't paid.  I agree they get paid if I do.  Causing me to fend for myself.  The attorney wouldn't return my call and finish it nor quickaid.  If not I have to hire someone to help finish the process when they should of.  The order for me is written as vague leaving again the staff deciding. When akready everything was done rea

  Son gling to trial twice.  2015 first approved then 2020 all these benefits back pay.  They need to help obtain this then they can get paid but I think they were this is why they don't help.  I would like proof that they weren't paid both times.  I will follow up also with hearing office.  But they have yet to show me proof.  

  I received my benefit card the office is not respectful when dealing with and they shouldn't be making decisions when they should be making sure I am paid via have two judges signed order to do so.  This is waste of funds.  Appeals etc.. Clearly they must of been paid or they would help. 
  
  Sincerely,
  
  *********************

  

  Business response

  02/08/2024

  *****,
  
  As we have mentioned before, your claim was ultimately denied due to resources. Again, we did not receive any payment from Social Security for your claim. If you need assistance, you need to contact your local Social ********************** The address for your local ************ is *************************************************. I know this is not the favorable decision we wanted, but the ****************************** has technical eligibility requirements for these programs which they must adhere to. This decision is directly from the **** We do not decide if a client is approved or not. If you are not eligible due to your current technical resources, the *** will not approve your claim.  If you have more questions or concerns, your best option is to contact your local field office in ******, **. 
  
  

• Initial Complaint

  12/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I haved hired a lawyer for my SSI case from quikaud in May of 2022.i have not heard anything from them at all the only time I her from them is when I send them a update I was approved for disability on 12/07/23 and there still telling me that they are waiting to hear from the social security administration. I feel like they have not helped me at all like I was approved without there assistant I don't want this to to happen to me again or to happen to anyone else I would highly recommend if someone from the bbb could call me and give me some assistance thanks so very much.

  

  Business response

  12/28/2023

  Hello ******, 

  First and foremost, we want to thank you for choosing and trusting Quikaid with your disability claim. 

  We understand that you were claim you were approved for disability on 12/07/23. If you received a letter in the mail from the ****************************** (***) indicating you've been approved, it is likely that our office has yet to receive the same letter. It is very common for our clients to receive mail before we do. I've looked into your claim in our system and I can see that we are simply waiting for confirmation indicating that you have been approved on our end. We ask for your continued patience until such time. Unfortunately, the *** does not work as fast as we do! We are constantly contacting them and pushing them to get our clients claims approved, but we ultimately need to wait for them to do their part. We simply need to wait for confirmations on our end, and we apologize if you feel that this is frustrating or confusing. Rest assured, once our team has the appropriate confirmations, we will update you. 

  Our experts are constantly working to get our clients claims approved as fast as possible. We often do not contact our clients directly or unnecessarily unless it is critical to their claim's success. This provides our team members more time to work on the 'behind the scenes' processes like sending faxes, pulling records, organizing records, and so much more. Our client portal is the easiest as fastest way to get direct updates on your claim and to update our team with important information. Your participation in updating us via the Quikaid Client Portal, going to consultative examinations, and continuing to receive medical treatment are absolutely critical to the success of a claim. From what I see in our system, we were able to make significant progress on your claim with just your participation through the methods previously listed, and frequent calls to you were not necessary to your claims success.

  If you've tried to contact us regarding approval status or a similar update, odds are that we simply do not have any new updates from the *** to provide you with at that time. Please know that when we do have updates, we notify our clients immediately. We try to make the process as simple as possible for our clients, which means that we do much of the heavily lifting on your behalf so that you do not have to. Many of our clients appreciate this, as the disability claims process can be very complicated and challenging when going alone. As we see it, the less work that our clients need to do the better, and it appears that your claim was, for the most part, hands-off on your end, other than seeking medical treatment and updating us via the Quikaid Client Portal. We ask that you try to see if from this perspective, as it may help you understand and put your mind at ease. We do a lot of work on your behalf and most of which is unseen by our clients. We try to keep the challenges and intricacies of the disability claims process simple for our clients, and we hope that you do not view those efforts as negligent. We simply strive to make the process easier for you and all of our clients, which we believe is a better client experience. 

  If you would like to reach out to our client service team directly, please be sure to call the ************** line at ************** and select option #2 to be directly connected with our team. If you are selecting the callback option and you are not receiving it, please call **************, select option #2, and remain on the line and one of our team members will gladly assist you. Please note that if our team has not yet received approval confirmation or an update on your claim, they will inform you of that. Just wanted to give you a heads up that your answer will likely relate heavily to the reasonings in this response. 

  Please know that we are doing everything we can to get the appropriate confirmations on your claim status from the *** and we will be processing it as soon as it arrives. We simply do not want to make false promises, updates, or assumptions, and we sincerely hope that you understand this and try to see if from this perspective. Again, we very much appreciate you choosing and trusting Quikaid with your disability claim. We apologize for any frustrations or confusion you may have experienced. We hope this response finds you well and we hope it provides you with the clarity you need. 

• Initial Complaint

  11/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Quikaid is the most incompetent, disorganized, unknowledgeabe company I have ever experienced and should be shut down. I contacted them in December 2022 to file a disability claim. I should have done it myself. They waited so long to tell me they couldn't file my claim that now it's too late for me to file on my own because I'm past full retirement age. I turned full retirement age in August of this year. I am on regular SS retirement, and I explained that to the call center rep when I filed, and she said it would be okay. I know the rules. Yes, you can file for disability while on regular SS when you are not yet full retirement age. I filed for regular SS retirement early and took a huge hit, so disability would have helped me out with another $500 or so a month. They waited to notify me until it was too late. Their portal kept saying your case is still on track (see attached screenshot), and I kept receiving e-mails and letters that my case is on track, so I had no idea they weren't working on my case. Now I'm screwed. Now they keep sending me letters that SS denied me because I don't have enough quarters. If I didn't have enough quarters, I wouldn't be on regular SS retirement. I have a 40+ year working history. They should be shut down for their incompetence. I wish their industry were regulated because it is needed. I believe the only cases they win are those that are so easy, the claimant could win them on their own. In other words, Quikaid got lucky. Anyhow, because of their incompetence by not letting me know timely that they were dropping my case, I can't file for disability. Only recourse I have is a lawsuit. I have included a screenshot of the Quikaid portal showing my case as pending as late as this month, November, so it proves they didn't notify me timely and have no clue what they are doing.

  

  Business response

  11/16/2023

  Wow, this is really disappointing. As the CEO of Quikaid (a position I've proudly held for 10+ years), it is very disappointing to hear of this situation. I personally looked into your situation and I listened to our multiple phone calls to SSA trying to get your claim filed. They REPEATEDLY told us they could not file a claim for you because you were on Social Security Retirement (as you know, you cannnot be on both concurrently). Calling us "disgusting" and demanding that we be "shut down" because of SSA's incompetence is really unfair. We work hard every day for clients who work cooperatively with us and who we are happy to help. You have been "blowing us up" for months and we really don't appreciate it. And we NEVER reject a case because our fee would be too small. It simply doesn't happen. In fact, we have gotten MANY cases approved for people who were found to be disabled prior to when their full retirement age began. We know how to do it! We have been winning complex disability cases for over 30 years. But, Social Security would not let us file a claim in your case, due to the facts of your case. Cases that include an element of retirement and an element of disability are extraordinarily complex, which is why SSA often gets it wrong. I would kindly request that you be kind going forward. And we will continue to work hard on behalf of our clients, applying decades of knowledge in expertise in our daily work. Thank you! Despite what you said about my company, I do wish you all the best in your retirement years.

  Customer response

  11/16/2023

   
  Complaint: 20878735
  
  I am rejecting this response because:
  The CEO is unprofessional.  His response doesn't address any of my concerns.  It is clear he has no understanding of his line of business, SS.  His response was a copy and paste from his Google response.  That's the kind of sloppy support you will get from Quikaid.  No attention to detail and no understanding of SS. 
  Sincerely,
  
  Lyn Garrard

• Initial Complaint

  11/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I want my paperwork explaining that I am no longer represented by Quikaid. The document stating that the fees have been waived so I can ship it to my attorney. I just need this letter to be sent asap so I can give it to my new attorney.

  

  Business response

  11/09/2023

  Hello *******. We are sorry to see that you requested a representation withdrawal on the morning of your disability hearing. While it may have been very possible for you to receive a favorable decision that day, we understand and respect your decision to drop us as your representative, as it is ultimately your choice and your claim. We are processing the necessary form to withdrawal as your representative to the ****** of ******** Operations and respective Field ******, and you should receive a confirmation letter in the mail in the near future once they finalize it on their end. 
  
  Please note that per our signed fee agreement, which you willingly signed before we ever started working on your claim, you agreed to the following: 
  
  "If the ****************************** (***) favorably adjudicates my claim(s) at or below the
  Administrative Law Judge (ALJ or OHO) level, the fee shall be the lesser of: (a) 25 percent of any
  past-due benefits, or (b) the dollar amount established pursuant to Section 206 of the Social Security
  Act on the day the *** authorizes the fee. Currently, the dollar amount is $7,200; however, the dollar
  amount may be adjusted by the Commissioner of the ***, and the adjusted dollar amount would
  prevail. If the claim progresses beyond the first ALJ decision, the representative(s) will request, via a
  fee petition, 25 percent of any past-due benefits. The representative fee also applies to any
  dependents or auxiliary beneficiaries." 
  
  Simply put, we do not waive fees for any claim that have we processed this far on our clients behalf. Since you have withdrawn our representation from your claim, we have the right to process a fee petition if this particular claim progresses beyond the first Administrative Law Judge decision. Please note that we will only process a fee petition if you move forward with the claim that we originally worked on. If you start a new claim with your new representative, we will not be affiliated with the new claim in any way and will not file a fee petition. 
  
  I've attached your signed fee agreement to this response. Please feel free to review the agreement at your discretion. We hope this response finds you well and we hope that you can obtain the benefits that you deserve with your new representative. Thank you. 

• Initial Complaint

  10/23/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I want to fire them as my disability lawyers. They haven't helped me at all. They say they're never denied but my application was denied. They also don't return calls or emails. I had to appeal my decision without their help. According to another lawyer I shouldn't have to do that. I asked them 3 times to write the letter stating they're releasing me as a client. That's all I want.

  

  Business response

  10/24/2023

  Hello *****. We apologize for any inconvenience caused regarding the delay in receiving your denial letter, which you mentioned you received on 10/16/2023. We'd like to clarify that we have consistently maintained responsiveness through our messaging portal, as indicated by our interactions on 5/31/2023, 7/18/2023, and 10/6/2023. We attempted to reach you on 10/3/2023 via phone, email, and text but received no response until your reply on 10/6/2023. We understand that you felt the need to file your own appeal when you received a letter from the ****************************** which you did not need to do. It is very common for the *** to deliver mail to you, the client, before we receive the same letter. As you may know now, you did not need to file the appeal yourself, as we at Quikaid would have done it on your behalf once our copy of your letter arrived at our office. At Quikaid, we do not make the decision on whether you are approved or not which is a common misconception. We had not received your letter for denial at the time of our claim that you hadn't been denied. Please know that we take action immediately when it comes to denials and appeals, and your appeal would have been filed by Quikaid within 1-2 business days of our receipt of the letter. Furthermore, upon your request on 10/22/2023, we promptly initiated the withdrawal process for your claim. We appreciate your understanding and cooperation as we work to address your concerns. If you need further help, please reach our client service department directly. Again, we are sorry for the inconvenience and frustration this may have caused you. We wish you all the best and we hope that you can get approved for the disability benefits you deserve.

• Initial Complaint

  10/09/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Jan 2022 I hired ******** to file my SSI, They did not file it for 3 months! Then they filed with the wrong information and I immediately fired them, They kept ignoring and ignoring. They cost me 3 months then I had to explain everythin to the SS. Even the dates that the disabilty began. They kept rerouting my mail from SS causing me to miss appointments. After numerous emails **************** contacted me and stated there would be no charge. Then Social Security tells me that they have a $1500 hold on my backpay! No they did nothing but screwup the whole process. They have cost me $4000! and ***** swore it was taken care of!

  

  Business response

  10/09/2023

  We appreciate your feedback and the opportunity to address your concerns regarding your claim with Quikaid.

  First and foremost, it is crucial to clarify that we never indicated or implied that there would be no associated fees for our services. The fee petition, totaling $1,500, is in accordance with the standard fee structure that applies to the service we provide.

  Regarding your assertion that we re-routed your mail or altered your address on file, we want to reassure you that your address has remained unchanged since February 9, 2022. Safeguarding your personal information is of utmost importance to us, and we have maintained the integrity of your data. No unauthorized changes have been made regarding your address.

  To provide context regarding the timeline of your case, we received your prospective inquiry for help with obtaining benefits on February 9, 2022, and subsequently filed your Initial Application (IA) on March 3, 2022. Any delays in the filing process were due to diligence in collecting the additional information required for your case. During this period, there were multiple attempts to contact you for essential information. However, we encountered instances where there was no response or you were unavailable. We were finally able to gather all the necessary details on March 2, 2022, at 1:37 PM.

  Concerning your claim that we filed your IA with incorrect information, we addressed and clarified any inaccuracies through text communication on April 4, 2022. Similarly, we discussed and explained any concerns related to your Alleged Onset Date (AOD) on April 6, 2022.We wish to underscore that you voluntarily signed the Fee Agreement (**) with our organization. The ** explicitly outlines the fee structure for our services, and it is the appropriate document to refer to for any concerns related to our fees. Should you have any inquiries or reservations about the fees, we recommend discussing them with your local ************ (FO).

  We have attached three documents to this response. Attached you will find your signed Fee Agreement (**) with Quikaid (************ - Fee Agreement.pdf), our submitted withdrawal of representation (************ - Withdraw.pdf), and our submitted fee petition (************ - Fee Petition.pdf). As shown in the Fee Agreement, you agreed via signature for Quikaid to file a fee petition if your claim progressed beyond the first Administrative Law Judge decision. Or, fees lesser of (a) 25 percent of any past-due benefits if the ****************************** favorably adjudicates your claim at or below the *** decision:

  "If the ****************************** (SSA) favorably adjudicates my claim(s) at or below the Administrative Law Judge (***) decision, the fee shall be the lesser of (a) 25 percent of any past-due benefits, or (b) the dollar amount established pursuant to section 206(a)(2)(A), which is currently $6,000, but may be increased by SSA. If the claim progresses beyond the first *** decision, the representative(s) will request a fee of 25 percent of the claimants past-due benefits via a fee petition."

  In our submitted 'Withdrawal of Representation', we withdrew as your representative, but reserved our right to collect fees for the services performed if your claim was ultimately approved. Since the claim was approved, we submitted the attached 'Petition To Obtain Approval of A Fee' (Fee Petition document) that amounted to $1,500.

  We are fully dedicated to resolving any outstanding issues and ensuring that your experience with our organization is transparent, efficient, and satisfactory. Please do not hesitate to reach out if you have any further questions or if you require additional assistance. Thank you!

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩