ComplaintsforTTL Holidays Inc
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Complaint Details
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Initial Complaint
07/13/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Due to Covid my sisters flight that I paid for was cancelled from India to CA, USA and the airline told me they would refund the flight due to it not being rescheduled and they asked me to go through the travel agency that I worked with which was flydealfare.com and the company said the airline decline the refund for the flight. When I asked to have a copy of the denial letter from the airline, flydealfare.con refused to provide me with the communication between the airline. I just want a refund for the flight ticket that was not used since we had to pay 2K to the US embassy for an emergency flight back to CA for my sister. I have an email chain that I can forward if needed.Business response
07/26/2022
Business Response /* (1000, 5, 2022/07/24) */ Hello BBB Team, In response to ******'s complaint this is to inform you that Cathay Pacific was denying the partial refund request. The money paid by the passenger for the ticket is with the Airlines and not with the Travel Agency. We did follow up with the Airlines several times for the partial refund but our requests were denied due to the fact that the one way fare was more hence resulting in no refund value against partial cancellation as per their calculation. However, we escalated the case again with the Airlines and we've received a positive response from them this time. They've confirmed to us that they will be processing partial refund as an exception to the original Form Of Payment ( FOP ) which may take 7 business days. Attaching their response to our request for your reference. Thanks & Regards Abhilasha ***** Deputy Manager Consumer Response /* (2000, 7, 2022/07/25) */ (The consumer indicated he/she ACCEPTED the response from the business.) I accept this response and appreciate you reaching out to the airline to get this request met.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.