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Find a Location

Squaremouth LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforSquaremouth LLC

    Travel Insurance
    BBB accredited business

    At-a-glance

    Customer Reviews

    4.78/5stars

    Average of 245 Customer Reviews

    Customer Complaints

    44 complaints closed in last 3 years

    12 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 6/28/2024

    Years in Business: 23

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Squaremouth LLC is an online company that compares travel insurance products from major insurance providers in the United States. 

    Products & Services

    Travel Insurance Comparison

    Business Details

    Location of This Business
    4604 49th St N PMB 1465, St Petersburg, FL 33709-3842
    BBB File Opened:
    2/24/2003
    Years in Business:
    23
    Business Started:
    1/16/2001
    Business Incorporated:
    1/16/2001
    Accredited Since:
    6/28/2024
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of E008182 for this business, issued by Department of Financial Services. The expiration date of this license is 12/31/2024.

    These agencies may include:

    Department of Financial Services

    200 E Gaines St

    Tallahassee FL 32399

    (877) 693-5236

    https://www.myfloridacfo.com

    BBB records show a license number of L041269 for this business, issued by Department of Financial Services

    These agencies may include:

    Department of Financial Services

    200 E Gaines St

    Tallahassee FL 32399

    (877) 693-5236

    https://www.myfloridacfo.com

    BBB records show a license number of W029790 for this business, issued by Department of Financial Services

    These agencies may include:

    Department of Financial Services

    200 E Gaines St

    Tallahassee FL 32399

    (877) 693-5236

    https://www.myfloridacfo.com

    BBB records show a license number of P060419 for this business, issued by Department of Financial Services

    These agencies may include:

    Department of Financial Services

    200 E Gaines St

    Tallahassee FL 32399

    (877) 693-5236

    https://www.myfloridacfo.com

    Type of Entity:
    Limited Liability Company (LLC)
    Alternate Business Name
    • TinLeg
    Business Management
    • Mr. Matthew Outten, Chief Information Officer
    • Mr. John Albright, Vice President/Secretary
    Contact Information

    Customer Contact

    • Mr. Matthew Outten, Chief Information Officer
    • Mr. Steven Benna, Marketing Manager
    • Ms. Rupa Mehta, CEO
    • Ms. Jackie Mondelli, Chief Marketing Officer
    • Mr. John Albright, Vice President/Secretary
    • Mr. Christopher Treanor, License Holder
    • Ms. Chrissy Valdez, Director of Operations
    Additional Contact Information

    Phone Numbers

    Website Addresses

    Industry Tip

    BBB Tip: Is travel insurance right for you?

    Customer Complaints

    44 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    06/24/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    I purchased the cancel for any reason policy with Tin Leg within the 14 days of booking that is required for this policy. Unfortunately, I had to cancel my trip, and when I went to file the claim, they had me jump through multiple hoops. Finally in the end, they said that I didnt qualify for cancel for any reason because I had purchased my plan within 15 days of booking my trip rather than 14 days of booking the trip. This is not true. The trip was booked on August 11 and I purchased my policy on August 21 of 2023. In an attempt to deny my claim they are considering August 6 my booking date because that is the day that I transferred money to my friend who was collecting for our friend group, and then passing on to the hotel. She told us that she was waiting until Tuesday the 8th to pay the hotel. So I counted the 14 days from Tuesday the 8th and purchased insurance on the 21st. As it was, she wasnt able to pay the hotel until August 11 so I had actually purchased my policy within 10 days of the booking. There should be no discrepancy as to what defines a booking date. The booking date is the day the hotel booked your reservation. Prior to that the deposit is refundable. But after that, the deposit was not refundable. If Tin leg was serious about selling policies that people could actually use they would require a booking receipt upfront prior to taking the consumers money. Then if they were going to insist that August 6 was my booking date, I wouldve had to purchase a DIFFERENT TRIP INSURANCE PLAN because I wouldnt have qualified for the cancel for any reason plan. I should have been informed that I didnt qualify for that plan at the time that I purchased it.
    Read More

    Customer Reviews

    245 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    glenn b

    5 stars

    07/25/2024

    Was able to find a good price using SquareMouth LLC.

    Local BBB

    BBB of West Florida

    BBB Reports On

    BBB reports on known marketplace practices.

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