Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

HSN has 18 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • HSN

      1 HSN Dr Saint Petersburg, FL 33729-0001

      BBB Accredited Business
    • HSN

      6130 Preservation Dr Chattanooga, TN 37416-3600

    • HSN

      2311 Dover St NW Dalton, GA 30720-6287

    • HSN

      5959 Triumph St Commerce, CA 90040-1609

    • HSN

      PO Box 659707 San Antonio, TX 78265-9707

    Business ProfileforHSN

    TV Home Shopping
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.12/5stars

    Average of 90 Customer Reviews

    Customer Complaints

    299 complaints closed in last 3 years

    113 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/10/2002

    Years in Business: 38

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    HSN has 18 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • HSN

        1 HSN Dr Saint Petersburg, FL 33729-0001

        BBB Accredited Business
      • HSN

        6130 Preservation Dr Chattanooga, TN 37416-3600

      • HSN

        2311 Dover St NW Dalton, GA 30720-6287

      • HSN

        5959 Triumph St Commerce, CA 90040-1609

      • HSN

        PO Box 659707 San Antonio, TX 78265-9707

      Headquarters
      1 HSN Dr, Saint Petersburg, FL 33729-0001
      BBB File Opened:
      3/2/1987
      Years in Business:
      38
      Business Started:
      5/1/1986
      Business Incorporated:
      5/1/1986
      Accredited Since:
      10/10/2002
      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • HSNI, LLC
      • Home Shopping Network
      Business Management
      • Ms. Tina Arner, Customer Care Supervisor
      • Ms. Ashley Garai, Team Leader
      • Ms. Eve DelSoldo, Secretary
      • Mr. Matt Owen, Treasurer
      • Ms. Stacy Bowe, President
      • Ms. Karen Etzkorn, Chief Information Officer
      • Mr. Paul Kearns, Vice President/Treasurer
      • Mr. Jeff Nord, Vice President
      • Mr. Bill Wafford, Executive Vice President
      Contact Information

      Principal

      • Ms. Stacy Bowe, President

      Customer Contact

      • Ms. Tina Arner, Customer Care Supervisor
      Additional Contact Information

      Fax Numbers

      • (727) 872-6745
        Primary Fax
      • (727) 539-8137
        Other Fax

      Phone Numbers

      Customer Complaints

      299 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/09/2024

      Complaint Type:
      Billing Issues
      Status:
      Answered
      They charged my card almost 200$ told me my item was shipped and then the next day canceled my order but kept my money. Told me I would see a refund in a week. So that means they profited off of me and I got no product or service. This is criminal and I am going to contact the Attorney General
      Read More

      Customer Reviews

      90 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Asma A

      1 star

      07/05/2024

      HSN sent a wrong size which they replaced. They sent a confusing label with both USPS and UPS. UPS stores get confused to USPS. In this confusion the UPS store sent it via USPS. They refuse that they never got it. I got fed up of contacting and complaining how confusing their label is and the hard time I had to send the item back. They re-charged my credit card despite my telling them I have shipped it back at least six times. I asked them for a separate UPS label that they never sent. I had a horrible experience due to their mistake. Not helpful. Poor system. Bad customer service. Like other reviews are greedy on money and have ways to charge multiple times without your consent. Will never buy from them!

      Local BBB

      BBB of West Florida

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.