Business ProfileforCaribbean Vacations LLC
Vacation Certificates and Vouchers
Additional business information
Additional Info:
Caribbean Vacations LLC is a State Certified Seller of Travel. As a State Certified Seller of Travel, the business is required to grant all customers a full refund, if requested in writing, within 30 days from the original date of purchase.
The business requests from its customers that if you have any complaints or concerns, please contact Scott Fredlund, Operations Manager, directly at [email protected] prior to contacting BBB to resolve any and all issues. This BBB Business Profile and Rating provides information about the customer experience history for the various business names provided in this profile. All business names utilize the Florida Sellers of Travel license number of Caribbean Vacations, LLC , #ST37536.
BBB has received a pattern of complaints from consumers alleging that the business represented to them that they won a free vacation, but found out that they had to pay additional fees to take the vacation.
BBB met with the business in January 2012 and January 2013 to discuss why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
The business does not believe that it has a pattern of complaints, and stated that most of the customers that filed BBB complaints either had buyer's remorse or were not paying customers of the business.
As of October 2016 business has continued to dispute that it has a pattern of complaints, and that the complaints filed are for their business or for any of their other known names.
Caribbean Vacations LLC is a State Certified Seller of Travel. As a State Certified Seller of Travel, the business is required to grant all customers a full refund, if requested in writing, within 30 days from the original date of purchase.
The business requests from its customers that if you have any complaints or concerns, please contact Scott Fredlund, Operations Manager, directly at [email protected] prior to contacting BBB to resolve any and all issues.
The business requests from its customers that if you have any complaints or concerns, please contact Scott Fredlund, Operations Manager, directly at [email protected] prior to contacting BBB to resolve any and all issues. This BBB Business Profile and Rating provides information about the customer experience history for the various business names provided in this profile. All business names utilize the Florida Sellers of Travel license number of Caribbean Vacations, LLC , #ST37536.
BBB has received a pattern of complaints from consumers alleging that the business represented to them that they won a free vacation, but found out that they had to pay additional fees to take the vacation.
BBB met with the business in January 2012 and January 2013 to discuss why the business believes the customers are filing the complaints, and what actions the business has taken to help eliminate the causes of complaints.
The business does not believe that it has a pattern of complaints, and stated that most of the customers that filed BBB complaints either had buyer's remorse or were not paying customers of the business.
As of October 2016 business has continued to dispute that it has a pattern of complaints, and that the complaints filed are for their business or for any of their other known names.
Caribbean Vacations LLC is a State Certified Seller of Travel. As a State Certified Seller of Travel, the business is required to grant all customers a full refund, if requested in writing, within 30 days from the original date of purchase.
The business requests from its customers that if you have any complaints or concerns, please contact Scott Fredlund, Operations Manager, directly at [email protected] prior to contacting BBB to resolve any and all issues.
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- 5447 Haines Rd N # 447, Saint Petersburg, FL 33714-1954
- BBB File Opened:
- 7/14/2010
- Years in Business:
- 15
- Business Started:
- 8/8/2008
- Business Incorporated:
- 8/8/2008
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of ST37536 for this business, issued by Florida Department of Agriculture & Consumer Services. The expiration date of this license is 10/14/2024.
These agencies may include:
Florida Department of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee FL 32399
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- 5th Avenue Vacations
- Trip Assurance
- Bahamas5-4.com
- Hours of Operation
Primary
- M:
- 9:00 AM - 9:00 PM
- T:
- 9:00 AM - 9:00 PM
- W:
- 9:00 AM - 9:00 PM
- Th:
- 9:00 AM - 9:00 PM
- F:
- 9:00 AM - 9:00 PM
- Business Management
- Mr. Daniel O'Brien
- Contact Information
Principal
- Ms. Dawn Belair, Manager
Customer Contact
- Ms. Dawn Belair, Manager
- Mr. Daniel O'Brien
- Ms. Jeanne Roney, Public Relations Specialist
- Mr. Scott H. Fredlund, Operations Manager
- Mr. Jason Gomez
- Mr. Sean Johnson, Manager
- Additional Contact Information
Fax Numbers
- (727) 456-6065Primary Fax
- (727) 821-3169Other Fax
Phone Numbers
- (727) 456-6060Other Phone
- (727) 456-6077Other Phone
- (727) 456-6065
Customer Complaints
15 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/27/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 04/22/23, I received communication from Trip Assurance (TA) through their online portal confirming my booking and referring me to the *** section of their website "to ensure you possess, or will be in possession, of proper travel documents to enter *********** and re-enter *****************." Between 04/22/23 and our departure date of 06/16/24, I received several other written communications via the portal, two of which included a reminder to check the *** section of the website "for updated travel document requirements." These reminders were received on 11/17/23 and 02/09/24, seven and four months before our departure date, respectively. On 05/13/24, about a month before our departure date of 06/16/24, we received another communication that included the following update about travel documents: "Check the *** section regarding required documentation to board, as it has recently changed requiring a Passport or Passport Card for ALL US citizens starting June 30, 2024."At that time, I went to the *** section and found this information, dated 05/10/24: "Effective June 30, 2024, all U.S. Citizens cruising round-trip to and from the ************* with an overnight stay in The ******* MUST have a U.S. Passport book or Passport Card valid at least 6 months after return date before boarding."Since our travel was from 06/16 to 06/22/24, we understood this to mean that we did not need a Passport, and that our normal IDs would suffice.When we tried to board our cruise ship on 06/16/24, however, we were denied entry due to not having our birth certificates. I checked my communication from TA and the *** section of the website, and it said nothing about birth certificates being required. When I reached out to TA about this, they said that information had been there prior to the 05/10/24 update, but they had since removed it. As a result we saw nothing about the birth certificate requirement at the time when it was most relevant to us.
Read MoreCustomer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Susan N
1 star
09/26/2023
The initial interaction with this company is very professional however after the first set of fees are paid you don't really get much service. I tried to get my booking organized and they told me they didn't have the cruise dates for **** yet when it was already Sept 2023. I then cancelled but only received one of my three payments back. Although you might end up getting a vacation, the hassle isn't worth it and their refund policy is terrible.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.