ComplaintsforTech Assets, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/18/2021
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Our Church's website (*************) is hosted by ChristianWebHost.com. Out Website has been offline since 11/28/2021. They say the issue is a DNS problem and they are unable to provide an ETA when this will be rectified since many of their customers are experiencing similar issues. I telephoned them three times, and sent them numerous requests for repair tickets. I finally was able to get a repair ticket on 12/9. Today on 12/18, the internet says the ChristianWebHost site has been suspended. I tried calling and got a message that their offices are closed. This is very distressing because the Advent/Christmas season is a very important time for Christian Churches to be communicating with it's clients.Business response
02/04/2022
Business Response /* (1000, 9, 2022/01/20) */ Please send the request and the link to ********@jumpline.com. Thank you Thank you, Stacey ChristianWebHost *Please be sure to save this email message if you want to reference it in the future. There is no repository of older or previous tickets. Did You Know? Google is constantly scanning the web for suspicious activity and blacklists about 10,000 websites each day. Be proactive with SiteLock to find, detect, and resolve potential malware on your site today! Click here to get started! Please take a second to rate my reply... It was awesome It was OK It was bad Consumer Response /* (3000, 11, 2022/01/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is not a billing issue. This is a technical issue which needs to be resolved via their tech support group which I have been in conversation back and forth. My opinion is their response is a smoke screen for a very serious technical issue which which they do not want to have publicly revealed. I am in the process of switching web host providers and no longer wish to pursue the complaint as I no have ***** this business will resolve it. Business Response /* (4000, 14, 2022/01/21) */ Hello, I sincerely apologize for the downtime you experienced with your website. There seemed to be an issue on the server however it has been resolved and your site is now up and running. I have applied a credit to your account to cover 3 months which will be applied to your upcoming invoice in March. Should you experience any issues, please do not hesitate to let us know. Thank you Consumer Response /* (4200, 16, 2022/01/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) What they have restored is an insecure archaic HTML version of this site from 11 years ago. This restore does not allow me access the administrator rights to my account(******)and rebuild the site using current web page building software. This is totally an unacceptable amateur effort on their part and is viewed only as an effort to get the BBB off their backs. Business Response /* (4000, 18, 2022/02/01) */ We have investigated further based on the response from the customer. Content that has been restored is the available content to be restored and the customer is able to access cPanel by following the steps below. 1. Login to their client area. 2. Click on "Shared Hosting Plans - Layered Plan" under "Your Active Products/Services". 3. Under "Actions" on the left-hand side, click on "Login to cPanel". Consumer Response /* (2000, 20, 2022/02/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) The ****** restore does not have the option to restore by site back-up files but it will allow me to rebuild the website from scratch. I think this is the best that can be expected. After years of suburb service from this business, based on the experience this past four months, I would never recommend this business to anyone. It deserves an F rating by BBB.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.