4 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Mike G
1 star11/28/2023
If your insurance company selects Neumann, set your expectation that they will collude with insurance and not provide an honest estimate of your damage. Florida Insurance Guaranty Association (FIGA) sent out an estimator. He was a really nice and knowledgeable guy. I showed him our extensive damage and he agreed that it was all storm-related as there are obvious cracks in our structure. He said that he was writing up the roof, the siding, the sagging beams, sagging second story, and literally said "We'll probably need to tear down to the studs". I didn't hear anything from them for 6 weeks, which was a red flag. I just heard back yesterday that they only found $2000 worth of damage!!! What this means is that their estimator either lied to my face, or his management and/or FIGA's management did not like his six-figure estimate. Either way, this is awful and demonstrates that Neumann is a corrupt business that colludes with the insurance company. I have a detailed 138-page mold assessment showing damage from wind-driven water, so I can prove that my house has far greater than "$2000" of damage. My house is literally unlivable (falls under "loss of use") at this point due to water damage and mold, so I can't wait to sue FIGA. Our family of 6 is now living in an RV on the property, but sure, there is only $2000 worth of damage so let me get right to it. Maybe we should have the estimator take the stand as I may have it on my ring camera of him agreeing with me regarding the damage. I've also reached out to the Governor for assistance as this is obvious corruption at very high levels. Really shameful for a veteran-owned business.Review from Jeffrey B
5 stars12/22/2022
**** came out and evaluated my roof with politeness and professional *********** would really appreciate. ThanksReview from gina h
1 star11/16/2022
incomplete work, lousy workers/ do not use water stll leaking
Neumann Construction & Roofing, LLC Response
11/17/2022
Good morning,
The customer had a warranty issue that was not addressed as the customer never paid us for the completion of the work. We have a balance owed. A lien was placed on the home in hopes to collect. The warranty work did not commence for this reason. The customer has acknowledged she owes the outstanding balance and the inability to pay. Warranty repairs are only performed after the balance is paid in full. We "Neumann" would have no problem taken care of any warranty issues but... final payment needs to be met first. Thank you.
Review from Mia S
1 star10/17/2022
Almost a year and not done fixing water damage in kitchen and bath. They replaced the wood cabinets with junky stuff that wasnt even made correctly to fit the space. We are trying to get our insurance company to get rid of them and bring in someone else.
Customer Review Rating
Average of 4 Customer Reviews
Contact Information
Want a quote from this business?
Get a QuoteCustomer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.