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Business ProfileforDel-Air Heating, Air Conditioning, Plumbing And Electrical
At-a-glance
Customer Complaints
85 complaints closed in last 3 years
44 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Business Details
This is a multi-location business.
- Location of This Business
- 531 Codisco Way, Sanford, FL 32771-6618
- BBB File Opened:
- 10/1/2004
- Years in Business:
- 41
- Business Started:
- 5/1/1983
- Date of New Ownership:
- 11/1/2022
- Business Incorporated:
- 11/1/2022
- Accredited Since:
- 1/10/2023
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
- Type of Entity:
- Corporation
- Alternate Business Name
- Del-Air Heating, Air Conditioning & Refrigeration, LLC
- Hours of Operation
Primary
- M:
- 12:00 AM - 12:00 AM
- T:
- 12:00 AM - 12:00 AM
- W:
- 12:00 AM - 12:00 AM
- Th:
- 12:00 AM - 12:00 AM
- F:
- 12:00 AM - 12:00 AM
- Sa:
- 12:00 AM - 12:00 AM
- Su:
- 12:00 AM - 12:00 AM
- Business Management
- Maggie Braden, Director of Customer Experience
- Faizzy Saghir, COO
- Contact Information
Principal
- Maggie Braden, Director of Customer Experience
Customer Contact
- Maggie Braden, Director of Customer Experience
- Faizzy Saghir, COO
- Rob Haines, Marketing Director
- Additional Contact Information
Email Addresses
- Primary
- Inquiry
Customer Complaints
85 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/16/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
166 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Holly M
07/16/2024
Del-Air Heating, Air Conditioning, Plumbing And Electrical Response
07/18/2024
We sincerely apologize for the distressing experience you encountered during your recent installation. Your feedback is deeply concerning to us, and we regret any inconvenience caused.
Upon reviewing the details of your installation, it's clear that there were significant challenges, particularly with communication between our installers and yourselves. We understand the frustration and confusion this may have caused, especially given the sensitivity to noise.
We did attempt to address these issues promptly by arranging for our service manager to explain the system and address your concerns. While we regret that the initial interaction did not meet your expectations, we are committed to improving our communication processes to better serve our customers.
Regarding the technical issues experienced with your thermostat and the subsequent service visit, we apologize for any inconvenience caused. Our technician identified and corrected the loose wire, ensuring the system was functioning correctly.
We value your feedback as it helps us improve our services. Please rest assured that we are investigating this matter internally to prevent similar situations in the future.
Thank you for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us directly.
Sincerely,
The Del-Air Team
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