Customer ReviewsforDel-Air Heating, Air Conditioning, Plumbing And Electrical

Fire alarms went off during instal if my new ac unit. **** told my husband in broken English that it wasn't his problem, that my ***** needed to deal with it himself and tech said he was leaving in the middle of install. The second person stayed and did the job for two. No instruction on how to set up a he thermostat. I figured it out myself. Then an hour later the screen went black and so said it was offline. Spent 20k for this!?? Horrible service and product!!! Said del air bought out ******* air. When I called del air back twice after my last issues the girl said I didnt exist in their database yet the person who sold me the unit said he was with del air!! HORRIBLE experience!!! ??

Dear Customer,
We sincerely apologize for the distressing experience you encountered during your recent installation. Your feedback is deeply concerning to us, and we regret any inconvenience caused.
Upon reviewing the details of your installation, it's clear that there were significant challenges, particularly with communication between our installers and yourselves. We understand the frustration and confusion this may have caused, especially given the sensitivity to noise.
We did attempt to address these issues promptly by arranging for our service manager to explain the system and address your concerns. While we regret that the initial interaction did not meet your expectations, we are committed to improving our communication processes to better serve our customers.
Regarding the technical issues experienced with your thermostat and the subsequent service visit, we apologize for any inconvenience caused. Our technician identified and corrected the loose wire, ensuring the system was functioning correctly.
We value your feedback as it helps us improve our services. Please rest assured that we are investigating this matter internally to prevent similar situations in the future.
Thank you for your patience and understanding. Should you have any further questions or require additional assistance, please do not hesitate to contact us directly.
Sincerely,
The Del-Air Team

Prompt , friendly and effective. I have the service contract. Well worth it in the FL heat. The team is responsive and get the job done.

Thank you, *******, for sharing your positive experience with Del-Air! We're delighted to hear that our team provided prompt, friendly, and effective service, especially in the Florida heat. We strive to ensure our service contracts deliver value and peace of mind. If there's anything else we can assist you with, please feel free to reach out. We appreciate your feedback and your continued trust in Del-Air.
Warm regards,
************************* Success Team

Very responsive. Spoke to someone on the phone about my issue and they were at my home the following morning. Kept me in the loop throughout the diagnosis and even corrected an issue caused by my previous company. I will remain loyal to this company forever. Thank you for getting me back to normal life!

Thank you so much for your kind words and positive feedback! We're thrilled to hear about your great experience with our team. Its wonderful to know that we were able to promptly address your issue and keep you informed throughout the process. Correcting the previous companys mistake and getting you back to normal life is exactly what we strive for.
Your loyalty means a lot to us, and we are committed to providing the best service possible. If you ever need anything in the future, please dont hesitate to reach out.
Thank you once again!

Great service. They were able to come out quickly and fix my issue at no charge.

Dear ****************,
Thank you for sharing your positive experience with us. Were delighted to hear that our team could promptly address and fix your issue at no charge. Providing quick and effective service is our top priority, and your feedback is greatly appreciated.
If you need any further assistance or have any other concerns in the future, please dont hesitate to contact us.
Best regards,
********
Customer Success Team
*********************************************, Air **********************, **********************, and **********************

Ac tune up was extensive and well worth the $29 special. The technician was very knowledgeable and explained all the work done.

Hi ********************,
Thank you for your positive review and for choosing Del-Air for your AC tune-up. We're delighted to hear that you found our $29 special extensive and well worth it. It's great to know that our technician provided knowledgeable service and explained all the work done.
Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Best regards,
********
Customer Success Team
*********************************************, Air **********************, **********************, and **********************

Don't use Del-Air for your AC. Our unit was two years old in Oct 2022 and originally installed by Del-Air in our community so we called them when the air wasn't working. We trusted them and expected the issue to be resolved. Then another issue May of 2024 so we call again. Again, we assume they are thorough & skillful. Wrong.T hey did a botch job, overcharged each time, took advantage of unsuspecting senior homeowners, and fell just short of causing a potential fire. Found this out when one month later, system failed again. Now we chose someone else. Details: 10-28-22 ******** ****** Evaporator Coil and Replace Sweat TXV to 5 tons. De-ice coil, then found a failed TXV. Water **** on LR ceiling as a result-warranty $1564. However average cost to replace a TXV is between $100-$700!5-22-24 Evaporator coil vertical installation-warranty $1622. Then just one month later:6-14-24 *********** $1100 to repair properly-5 hrs diagnose Del-Air mistakes and correct them.Valve was bad and had to be replaced. The copper going into the drain line was broken, and they tried to weld it, burnt cover badly, and put black sticky over it. Couldnt get to the inside of that coil, so had to pull it out, fix the kinked line, and saw the black burn they tried to hide. They ran insulation to the system but it looks really bad. Cleaned out the lines, opened them up, but the pressure was still very low @6 lbs. Unit only takes 7 lbs, so it was leaking somewhere. Searched outside by opening up the lines and found the completely rotted out line (rusted). All the freon was going there. Pressure was restored. Both warranty jobs were over priced, and botched.So now, the initial small water **** on my ceiling, is now about 3 feet long due to the system freezing up the 2nd and 3rd time after Del-Air 'repaired' it and saturating floor.Unfortunately had to pick 1 star to write this, but they don't deserve any. The level of serious incompetence and over charging should be reported!

I'm sorry to hear about your frustrating experience, and I completely understand your dissatisfaction. It sounds like you've been through a lot with your AC system and the service provided by Del-Air. It's unacceptable that you've had to deal with multiple issues and feel that the work done was not up to standard.
Your detailed account is concerning, and we apologize for any inconvenience or hardship this has caused. We take feedback like yours seriously as it helps us improve our services and ensure situations like yours are addressed properly in the future.
If there's anything specific you would like us to investigate or if you have further details to share, please let us know. We want to make things right for you and regain your trust. Thank you for bringing this to our attention.
Best regards,
*************************
Del-Air *************

Del-Air installed our *** unit during our new construction. Instead of following the instructions for placement of in/out ducts, the technician installed all four of the in/out ducts to the wrong ports which reduces efficiency of the unit and renders the optional controls useless. The technician also connected the outside air return to enter the line after the air handler. This means that the outside air feeds directly into the house (post air handler ducting) which has caused our humidity to be higher. Additionally, the *** is unable to be serviced. The unit contains a large cube (approx. 12"x12") that needs to be cleaned frequently, unfortunately the door can only open 2/3 of the way before it hits the air handler meaning there is no way to clean it. Finally, the ducting coming out of the *** is at a near 90 degree angle which prohibits proper air flow. My initial Del-Air rep came out and was embarrassed by the entire job and promised to get it resolved. Unfortunately, that was February 29, 2024 and yet four months and nearly 20 phone calls later, the issue still hasn't been resolved. Every Del-Air rep including the Warranty Supervisor *************************** has acknowledged and promised Del-Air will make it right, however, nothing seems to get resolved. I have had this service set for repair four times and each time Del-Air No call/No showed on me. Reps at the call center and in the warranty group have escalated this to management four times (most recently today), but I never get a call back. The level of customer service has been beyond pathetic and I'm tired of being treated this way.

Thank you for bringing this matter to our attention. We sincerely apologize for the frustration and inconvenience you have experienced with the installation of your ERV unit by Del-Air. This does not reflect the level of service and quality we strive to provide.
We have escalated your concerns to the General Manager of your location, who will be reaching out to you promptly to discuss and resolve these issues. Ensuring your satisfaction and rectifying the problems with your ERV unit are our top priorities.
Please expect a call from our management team shortly. If you have any further details or updates to provide, please email us directly at ********************************
Thank you for your patience as we work to make things right.
Sincerely,Del-Air