Business ProfileforChrysler Dodge Jeep Ram Of Seminole County

I was working with my own mechanic on a problem with the right side sliding door on my Dodge Grand Caravan. He used a computer diagnostic tool and did not find the problem so he opened the door panel and found that there was a broken part. He called a Dodge dealer and was told that the part was under warranty and that I should take my Grand Caravan to the nearest dealer, which I did. I explained the situation to the person at the parts department, that this was only for the part under warranty, that I didn't want anything else done, and I left my Grand Caravan with them. I was called an hour later and told that they were done evaluating my van and that I should come back for the results. I did and they gave me a printout of a bunch of problems with the van, none of which had anything to do with the side door, and they were all the result of the computer evaluation, which my mechanic had already done. They didn't do what I asked them to do. I declined to have any of the "fixes" performed on my van, so they told me I had to pay $318 plus change for the privilege of them running the computer diagnostic even though I didn't ask them to do it, and even though they didn't even look at what I told them to do. They wouldn't let me have my van back until I paid.They are dishonest people who didn't do what was asked of them, and then hijacked my van until I paid for something that I didn't ask for.Then, after I gave them a bad evaluation online, someone from their dealership responded to my evaluation that I should contact their customer service department to resolve the situation. So i contacted their customer service department, like they said, and guess what? NOTHING. No response at all. No one responded. So not only are they dishonest thieves, but their customer service people are incompetent.