ComplaintsforChrysler Dodge Jeep Ram Of Seminole County

• Initial Complaint

  08/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Vehicle delivered 7/31 8/2 service advisor **** advised needed an electrical steering replacement.**** contacted my warranty on 8/2 - advised me Fortegra is sending an inspector to address.After two inspections, I was denied and was told I was supposed to pay $95 out of pocket for an reinspection fee when I had photos and video prove the system malfunctioning.. to find out later it was approved.I asked about a loaner vehicle as I am ready out of $713.00 for a rental throughout the inspection and warranty process. My advisor was sick and was able to provide some communication but his peer ***** who was also mentioned in emails about the approval of warranty to expedite the process, unfortunately did not attempt to send to warranty, and I the customer completed and once **** was able to order the part from home. My advisor stated he was not sure about that, then proceeds to advise me loaners are $40.00 a day or an hertz and the part is on back order and no ETA of parts or repairs. I have not a vehicle for almost a month now and no loaner vehicle to assist

  Business response

  08/19/2024

  The vehicle needs a power steering rack and as of now has an ETA of 8/28/24.  His vehicle is out of factory warranty and his extended warranty that is covering his repair that we approved at a lower rate then our door rate will not cover the rental he is requesting.

  Customer response

  08/20/2024

   
  Complaint: 22162995
  
  I am rejecting this response because:
  
  This is a 4 year old vehicle with electric power steering vehicle. This is a non drivable vehicle and have been paying out of pocket for a rental already for 2 1/2 weeks and 1 week and half of not having a vehicle. CDJR wants me to pay $40 a day for a rental again until the repairs are completed and a monthly payment? Would like to see if a loaner vehicle can be provided as a courtesy to assist on this ongoing hardship for a beloved customer, now with the new update on parts ETA 8/28 in hopes of a speedy and safe repair that I know that this location can provide. 
  

   

  Sincerely,
  
  ***************************

  Business response

  08/20/2024

  The dealer will provide a loaner vehicle until the 28th.  That is the eta Chrysler has provided

  Customer response

  08/30/2024

   
  Complaint: 22162995
  
  I am rejecting this response because:
   
  Complaint: 22162995
  
  I am rejecting this response because: I just received my truck on 8/29/2024 and to my surprise I found mold growth from windows being down in the care and custody of my repair facility. I feel like this could be a response from trying to get assistance from the dealership and afraid for service of chance of retaliation. I know the vehicle has been there for almost a month but didnt think they would allow the inside of my vehicle to be exposed water damage and allow me a customer to be exposed to mold toxin. I have multiple places near the windows videos and photos.

  
  Sincerely,
  A concerned CDJR customer 
  ***************************

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a chrysler pacifica several years ago from the ******* location and had no problems until the dealership changed thier namer. Almost everytime over the last year and a half I've brought the vehicles there for an oil change there has seem to be an issue a week or two later..The second to last incident was I bought both my vehicles in the pacifica and my dodge ram and a week later both vehicles had radiator leaks. Took my ram to a different shop to fix and do oil changes and have not had any further issues with it. The chrysler was fixed at the dealership and two oil changes later I had to bring it back due to the auto start batteries need to be replaced for the third time and was told that I need a new engine due to it runng too hot and have oil in the coolant..Why was this not discussed when the radiator was replaced or the oil changes afterward.Too many coincidences to be normal practice...this was just the latest issue but there were more. One last thing..everything seemed to start after they changed their name from fields.

  Business response

  08/15/2024

  The Pacifica that is in question last time was at this facility at the end of this past July where we replaced batteries under warranty.  The vehicle then returned ***************************************** COOLING SYSTEM FROM PRIOR OVERHEAT EVENT. CAUSING P0303 CYLINDER 3 MISFIRE ON START UP AFTER HEAT SOAK. 140K MILE ENGINE NOT RECOMMENDED TO REPAIR. 

  Customer response

  08/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

  Customer response

  08/15/2024

  But there was a radiator repair correct and the issue was not noticed then or the oil change after that

  Customer response

  08/27/2024

   
  Complaint: 22145893
  
  I am rejecting this response because: the radiator was replaced at this business after overheating and a compression test was not done at that time...two oilchanges after that is when the battery issue started again after being replaced earlier last year out of my pocket for 800 dollars that is why they are under warranty.
  
  Sincerely,
  
  ***********************

  Business response

  08/28/2024

  Vehicle had radiator replaced august of 2023 at ****** miles.  The vehicle now has 144530.  There clearly was no indication of an engine concern from a year ago or 25 thousand miles ago..  

  Customer response

  08/29/2024

   
  Complaint: 22145893
  
  I am rejecting this response because:the issue stated to us that the van needs a new engine due to overheating issue that was fixed by yall..in 2 years it has not overheated since the radiator was fixed by yall. Every issue with the van has been brought to this dealership and afterwards new issues are occurring.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  05/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was working with my own mechanic on a problem with the right side sliding door on my Dodge Grand Caravan. He used a computer diagnostic tool and did not find the problem so he opened the door panel and found that there was a broken part. He called a Dodge dealer and was told that the part was under warranty and that I should take my Grand Caravan to the nearest dealer, which I did. I explained the situation to the person at the parts department, that this was only for the part under warranty, that I didn't want anything else done, and I left my Grand Caravan with them. I was called an hour later and told that they were done evaluating my van and that I should come back for the results. I did and they gave me a printout of a bunch of problems with the van, none of which had anything to do with the side door, and they were all the result of the computer evaluation, which my mechanic had already done. They didn't do what I asked them to do. I declined to have any of the "fixes" performed on my van, so they told me I had to pay $318 plus change for the privilege of them running the computer diagnostic even though I didn't ask them to do it, and even though they didn't even look at what I told them to do. They wouldn't let me have my van back until I paid.They are dishonest people who didn't do what was asked of them, and then hijacked my van until I paid for something that I didn't ask for.Then, after I gave them a bad evaluation online, someone from their dealership responded to my evaluation that I should contact their customer service department to resolve the situation. So i contacted their customer service department, like they said, and guess what? NOTHING. No response at all. No one responded. So not only are they dishonest thieves, but their customer service people are incompetent.

  Business response

  06/21/2024

  The customer was advised of the diagnostic charges before the vehicle was inspected and signed off on the authorization form as seen in the pdf.  The components needed were not covered by ********* and in return the diagnostic fees he pre approved were applied.  The estimate for repairs were provided and then customer declined.  All procedures were followed by advisor and customer was aware of charges if the failing component was not covered.

  Customer response

  06/24/2024

   
  Complaint: 21670865
  
  I am rejecting this response because:

  Their response is false. First they did not look at the problem that I asked them to look at. All they did was run a computer diagnostic, which I did not ask for. I brought the car in and specifically asked for warranty repair, and showed the web page with the details about the warranty repair relating to the web page I showed them. What I signed was in the assumption that it was in relation to what I asked for. If the paperwork they have shows something different,  then their people wrote it down wrong and are deceivers and Liars. I DID NOT ASK FOR ANYTHING EXCEPT WARRANTY REPAIR WORK. When they ran the computer diagnostic test, they did so without my permission. What they charged me for was for running a computer diagnostic test that I didn't ask for, then they wouldn't let me have my van until I paid a convenience fee for running the test. They are deceitful and liars. Their paperwork is false and has nothing to do with what I asked for. 

  
  
  Sincerely,
  
  *********************

  Business response

  06/24/2024

  As the customer stated he went on the assumption that the repair would be covered.  The part that failed did not relate to the warranty extension.  Again this is why the advisor performs the write up with the concerns and has the customer sign off for authorization before and diagnostics are performed.. 

  Customer response

  06/25/2024

   
  Complaint: 21670865
  
  I am rejecting this response because:

  The response does not address my concerns at all. I took my van to a mechanic who used the computer diagnostic tool but did not find the problem, so he opened the door and found the faulty part. He called the dealership and asked about that part and they told him the part was under warranty and I should bring it to the dealership for warranty repair and should show the dealer the specific web page relating to that part. I did so but the dealer did not open the door panel to look at the part, all they did was run the computer diagnostic WHICH DOESNT FIND THE PROBLEM. And I didn't ask the dealer to run the computer diagnostic test, only to fix the part under warranty. The dealer did not do what I asked, and ran an unnecessary diagnostic test which I did not ask for and then they made me pay for the test i didn't ask for in order to get my van back. Their behavior is dishonest.

  
  Sincerely,
  
  *********************

• Initial Complaint

  03/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My son purchased and I cosigned for a Jeep Cherokee a couple of years ago with his wife. I was there when the finance manager worked out a deal to roll both of their cars that they owed a few thousand on into the new SUV, however, he did not explain to any of us that there was a thing called "negative equity" and we were also told that they were paying off some of what was owed based on the trade-in values. I don't see how that happened when I look at the balance and when my son went to refinance it because he can't afford $837 per month, he was told he had to pay close to $9000 first. The finance manager stated that after about 3-6 months he could refinance it at a lower price, but never once did he state anything about negative equity or we would not have gone that route. We would have never agreed to $837 per month and then to refinance it pay several thousand more. Now my son has got another vehicle for his business and my other son has taken over this SUV because he needed a car, but he can't afford this either. No one will refinance without a hefty amount of money, so we are going to probably have to voluntarily surrender this vehicle, which is the last thing we want to do, but may have no choice. We want them to refinance the vehicle to a much lower payment or pay off the negative equity they didn't tell us about. I didn't file a complaint with the BBB because we wanted to give them the opportunity to make this right and I've tried speaking with them, emailing them and filing a complaint. They have yet to make any offer to make things right.

• Initial Complaint

  10/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Brought my 5 month old Jeep Wrangler 4xe Sahara for warranty work due to the steering wheel shaking bad. This was on 9/16. Days passed with no call from the dealer. Finally I called only to be told parts were ordered and the Jeep would be ready 2 days later. Those 2 days came and gone and no call. Called again 9/22 and was told more parts are needed and the jeep would be ready be monday or tuesday following week. No phone call again from the dealer. I called tuesday at 12 pm and asked that somone call me with an update. Dealer once again did not call. I called Wednesday at 9am and was told my jeep would not be ready for 15-20 days. How is a dealer can keep you vehicle for that long? Something must be done. They refuse to apologize or anything. Just say what do you want us to do. Borderline theft. I am paying monthly for a brand new car they are keeping.

  Business response

  10/02/2023

  The advisor has informed the parts showed an eta of 10/2/203  as of now the part has still not arrived,  we have the customer in a rental vehicle at no charge to him.  Unfortunately there is a strike at our depos and getting parts have become more difficult to get. The last phone calls were last Wednesday and Friday. Unfortunately part delays will be inevitable for an unseen time because of the strike.  We do apologize for his inconvenience and I will be more then happy to help

• Initial Complaint

  09/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Vehicle Purchase Date: July 13, 2023 2022 Jeep Wagoneed Series III Less than 40k miles I purchased a CPO vehicle, which, according to Jeep, is a 120+ point inspection. Anything that is not in working order should be fixed before selling. When I drove the car off the lot, I noticed shaking when braking. I notified the sales associate, and they let me know CPO would cover it. I took the car to service, and they told me the rotors and pads needed to be replaced at a cost of over $1,000. They said that it was in working order during the inspection and that they were not responsible for any damages or wear that happens once the car went on sale. (I don’t think rotors and pads go bad overnight if they were in working order during the inspection.) I attempted to work with the managers in sales and service. None of them responded, and the associates I spoke to said they were not responsible. I involved Jeep Corporate in my dispute, and the dealership refused to work with them. Jeep even offered them credit to complete the repair, and they said no. After waiting four weeks, they are now saying the price has gone up and charging me $1,400 for the repairs.

• Initial Complaint

  08/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a brand new jeep gladiator from Seminole Dodge Chrysler Jeep about 1 year ago. Upon arriving for my first oil change and tire rotation, I had other issues that needed resolution. I was greeted very rudely and following that they had my vehicle for 4 days with no communication. I picked up my vehicle and was told parts would be ordered and someone would be in contact with me. I never heard from anyone. I took my vehicle in again this year 7-23 for an oil change and tire rotation and told them again about the parts. They said they would be ordered and someone would contact me. They did contact and stated parts were in I scheduled an appointment for 8-3. Again no communication. I reached out to them Fri they said vehicle was in the shop I said will it be ready for pickup today they said no tomorrow (which would have been Saturday 8-5. I called late morning Saturday I was told vehicle wouldn't be ready till Monday. I said I'll be down to pick up my vehicle today. They offer no loaner cars during this process. So for a total of 7 days they couldn't fix the 3 simple issues that needed to be fixed and no one could communicate either. Pretty poor business practices as far as I'm concerned.

  Business response

  08/07/2023

  I received an email from the customer this past Sunday.  I called and left a voice mail this morning so we can set up an appointment and get the items we ordered for him installed.  I am the new service manager and I am working out these concerns Mr.  ***** has mentioned.  We do have loaner vehicles available as well.  I am 100 percent able to correct his concerns and get everything addressed in a timely manor.  I am doing the proper changes to make sure he does not experience something like this again.

• Initial Complaint

  06/06/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  On July 26 2022 I went to this car dealership and purchased a car I drove a little over an hour to this dealer I had seen it online and applied online and was contacted by the dealer. In the process of my purchase during signing the paper work I was told that the car had a lojac system 299.00 and that it was already installed so they had to charge me, I was not going to agree about that so it was what ever, They told me that they would send me an email so I could activate the lojac, I waited and waited, I called the dealer and told them I had not recieved the email they said they would call me back and did not. I called the lojac company to see if they can help me but they said that I needed the dealer to send me an email with the activation code, I again called the dealer and they told me that they where going to transfer me to the person that did the contract with me, he did not answer so they said to leave a message and I did, I contunied to look for an email both in my inbox and spam and no email and no call back, I called again and asked to speak to someone and was told they would call me back but never did, I made several attemps, on again I called yesterday June 2nd 2023 asked to speak to a manager and was transfered and spoke to someone and explained my situation and told him that at this point I just wanted my money back for a service that I paid for and never recieved the person told me someone would call me back today being June 2nd 2023 here I sit June 3rd 2023 with no call back and nop resolution. I pull out my contrct to see if I missed anything and to my surprise it seems as I missed a lot and was lied to on other services, I was never given the for a Mintance service, the person doing my paper work told me that he was not going to offer me that service because he knew I lived far and could not bring in the car for service as needed so that it was not worth it, after looking at my contract I was charged 2900 for that service and others unaware of it

  Business response

  06/22/2023

  I spoke with Mr. ******* today regarding his concerns with products purchased.

  I agreed with Mr. ******* that it shouldn't have taken almost 1 year to activate his Lojack anti-theft device.

  However, I reassured him, that his 3 yr service begins from the date he activated the system, which was 6/9/23.

  Mr. ******* was appreciative of that reassurance, and thankful for my follow up phone call.

  He also had a concern that he had purchased a life time oil change contract for $2900.

  Again, I reassured Mr. ******* that he purchased and Extended Service Contract that would cover most mechanical faults, as the vehicle he purchased was outside of MFG's basic warranty by mileage.

  He was again appreciative of this explanation and was satisfied with my reassurance.  I also explained that if at any time he would like to cancel this ESC he could, however the prorated amount would be refunded to the lending institution to offset his loan balance.  Mr. ******* understood everything, and was appreciative of our time on the phone today.

  He told me that he contacted the BBB because he couldn't get anyone from the dealership to return his phone call.  I apologized for our poor follow up and offered my contact for any future concerns.

   

   

• Initial Complaint

  05/09/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  January of 2023 this dealership assessed a motor issue with my truck. They decided it needed a new motor. It took them 2 months to fix the issue. While they had my truck I was told to rent a car and I would be reimbursed for all fees while my truck was at the dealership. I rented a car and spent over 2000 dollars. I kept all receipts and turned them into the department I was supposed to. I am now being told the claim is denied. The dealership directed me to rent a car and rack up these fees. Now I'm stick with paying all the fees due to them taking 2 months to fix my truck.

  Business response

  05/24/2023

  Hello Mr. ********,
  We contacted Chrysler and were not able to obtain rental vehicle reimbursement. However, we do apologize for the inconvenience on this matter and would like to reimburse you with $1,000.00 as a goodwill gesture. 

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  After replacement of my tires, I brought my 2019 RAM 1500 Limited to perform a wheel alignment. Car was driving straight, but since the tires were replaced I felt that the alignment was necessary. I made an appointment for Thursday, April 13th. I arrived at the dealership and I was assigned Shealina F**** as my service advisor. I waited for almost of 2 hours. I approached Shealina, she informed that the mechanics have not even started working on the truck. After an another hour I received my truck back. I paid the invoice and left. On my way back home. I noticed a truck drifts to the right steering wheel is aligned to the left. Truck was completely out of alignment. I called service department, they instructed me to bring a truck back. Which I did the very next morning. After waiting almost 4 hours I finally got my truck back. I met technician. He said, "it is driving straight now". On the way home i noticed, truck was still pulling right and steering wheel was still aligned to the left. So, nothing was fixed. I immediately called service department. I spoke to a lady about the issue and she left a note to Shealina to call me, that at was at 11:30AM. After 3PM She still had not returned my call. I called service once again, same lady answered and said Shealina is on the phone and was given an option to hold. Which I did. I was holding for a while. Shealina never picked up and the previous lad, said she will make sure she calls me. Shealina did not call. Next day, I called service department, Stephanie answered, I described the situation and asked for my money back. She said that they will not refund and said that Curtis the manager will call me and suggested to make an appointment to bring truck back. I said OK, please have Curtis call me and made an appointment for Monday. Curtis never called! Now I lost any trust in this dealership. Managers simply don't care about customers. Service department provides terrible quality job. I want my money back!

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