ComplaintsforSeminole Toyota

• Initial Complaint

  10/28/2021

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  We purchased a 2020 Toyota 4Runner from Seminole Toyota on 10/25/2021 - though their paperwork states the 24th. We agreed on a price and got a great deal - or so we thought. When the deal was ready to go, Danny ****** from the finance department called and said that he was able to get a us great deal on an extended warranty and gap coverage. He called me first and told me that Capital One was giving us a huge discount and that we were getting gap and the 3 years/36,000 mile warranty for $1,500 and it was only adding $21.00 a month to our loan. I told him that he needed to contact my husband and tell him as this was going to be his vehicle. He called my husband and told him the EXACT same story. We discussed it and decided to go ahead and do it. So we go in to sign and Danny has everything ready and is talking a mile a minute. He has the next two days off and wants to get out of there. I am looking at the paperwork and I see that the gap coverage is on there for 850.00 and the extended warranty is also on there for 2,465.00. I asked where the credit was for this and he assured us that it was in there and we were getting a great deal. He even pointed to some numbers, but after bringing it home, they had nothing to do with credits...As I was telling my husband on the way home that it didn't make sense and it didn't look right and that is when it hit me that he extended the car loan to get 21.00 a month, and sure enough he did...but we were charged 3,315 for both, well over double the 1,500 we were told. Because we are such honest people and Danny seemed so nice, I can't believe that he looked right at us and lied and even in front of our 7-year-old son. How low! And honestly, if he would just sold the warranty in honesty, we probably would have purchased it. We would not have gotten the gap coverage, but the warranty, if told the truth, we probably would have purchased it.

• Initial Complaint

  10/27/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I took my 2018 Tundra For Safety recall and Rod & Balance since the vehicle was giving an error on the dash stating that Headlight Multifunction and pulling and shaking. After I took the car from the service immidiately Headlight multifunction sign came on and car was still shaking on 60 miles an hour and slightly pulling to the right. I paid for the service $186.06 and non of the problems had been resolved. When I went back to the dealer they advised me that they have to do Road Force balance and that will be an additional fee since they can not fix the issue with balancing on a brand new tires. Also, They advised me that Error on the dash is not related to recall they have to change me $80.00 for diagnoise. I would like to get my refund on the Rod and Balance since the problem still exsist and they want me to charge more to fix the issue. When I spoke to the advisor he told me that they did performed what they recommended and if it did not solve the problem I have to pay more.... I can not want a deal with them any longer or try to expain it to me that they assumed the problem and performed the job and if not fix I have to pay more... I reather take my money and go another dealer and get the Rod & Balance service done right.

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