Business ProfileforBuyBackTronics.com LLC

I sent a iPhone 15 Pro *** to BuyBackTronics in March expecting to get a $936 check in exchange for the device. I sent it via ***** with a prepaid shipping label provided by BBT. The day they received the box they claimed the phone was not in it but there was a 2nd charging cable (along with the charging cable and block that I provided) and they amended my quote to $0. There are only two possibilities I could think of. Someone with ***** stole it or BBT was scamming me. They did send a $100 insurance check (which did clear) after weeks of back and forth and told me they filed a claim with ***** for the rest of the money. They gave me the name of their ***** claims specialist, *************************. I asked if I could speak with her and they said they couldn't allow that to happen. I waited a few more weeks. I kept checking with them and they couldn't answer my questions which were all valid about the claim process which they would have known about if they had actually filed one and for any kind of update they had for me. They continued to give the run around. Finally in early May two months after initial contact, I call/email asking firmly for an update and they all of a sudden tell me ***** denied the initial request for the claim way back when and they refused to give a reason. They stop responding to me at this point. The phone customer service rep who knew all my details told me he had no information and that I had to keep emailing them but of course, nothing. I'm positive that BBT did receive the phone and just didn't want to pay me for it. They refused to help figure out what really happened and I was constantly given the run around. When I called ***** they gave me information that confirmed my belief that I had been scammed such as the timing of everything, the claims process and that there was no reason why ***** would deny my claim before even investigating it, if there was even one to begin with. Before I drag in lawyers, I'm hoping you can resolve this. Thanks!!