ComplaintsforElite's Motor Sports and Auto Accessories, LLC

• Initial Complaint

  06/11/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 5/15/24 we took our recently purchased 1968 International Scout to Elites Motosports to have a ceramic coating and undercoating done. I paid for the service upfront on my credit card in the total of $4,140. After having it for a few days the owner Josh Knight told me he would not be able to perform the service until some issues with the car he found were fixed. I told him we could proceed to fix these issues. The quote for the issues was originally $12,500 but has since gone up to $13,620 (this is in addition to the $4,140 I had already paid on the credit card). He sent me a text saying the deposit was $9,375. and that he would get me an invoice and receipt as soon as I dropped off the check on 5/21. I did and had to ask him twice to get me over an invoice and receipt. I finally got it about 36 hours later after the check had been cashed in which I noticed it said no refunds for deposits. It then was brought to my attention on 5/28 by the person we bought the car from that he didn't think that Josh had really purchased the parts so I asked for proof of purchase. He sent me a redacted receipt from a business for $2,134 that had the wrong delivery address on it. At this point I started to get skeptical but continued to wait for the parts to come in. I then had a friend whose friend works for Elite Motor share with me that not only had they never actually done the coatings for $4140 that he in fact hadn't ordered the parts. We got in contact with the company he said he ordered the parts from and he confirmed they had not been ordered. I confronted Josh through text and stating we would like a refund bc he had not ordered the parts yet and he then immediately called and place the order that day for $2134. I still have no information on the other $7241 of parts. He also told myself, my husband and the guy we bought the car from that he was making no money on the parts that my deposit was strictly for just the parts he's paying for. I would like a full refund...

  Business response

  06/25/2024

  Afternoon,

  Jessica came to us for a Cermaic Coat which was completed. During our inspection of the vehicle, we found several issues that we have pointed out to the customer. We put together a quote and spoke to the previous owner of the vehicle who had it sold via Consignment from a Josh at Drive the Coast. They were fully aware of the issues with the vehicle and did not disclose them to Jessica. She then put a payment down for us to fully repair the vehicle. At some point Jessica decided that she did not want the work to be done and started to question our professional and detailed plan to fix the issues on her vehicle. We have ordered the parts that she put the money down for and they have received those parts. We are still waiting on the axle assemblies to be delivered and when we receive them Jessica can come pick those parts up also. As posted below are our terms and conditions on all jobs we authorized to perform on customers vehicles. These were reviewed by the customer and Authorized. it clearly states we will provide no refunds (Deposits are non-refundable. No returns or refunds on special ordered items or electrical parts. There is no warranty for used parts or customer supplied parts.) 

  Zero Refund will be issued and its very unfortunate that this issue has come to this point. We pride ourselves on providing the best services in the Emerald Coast! We hope that Jessica will be able to have her vehicle running right and our saddened that she was taken advantage of by the Seller of the Vehicle.

   

  Regards

   

   

   

   

  Thank you for your business. The work is complete, and your payment is due upon pickup of the vehicle. Mechanics liens may be placed on vehicles until repairs are paid for in full. Please contact us promptly if you have any questions about anything we did. AFTER ALL NEW TIRES OR WHEELS PLEASE RETORQUE AFTER 50 MILES. ALL VEHICLES LEFT FOR WORK OR ESTIMATES HAVE TO BE PICKED UP AFTER 2 DAYS, IF NOT A $10 A DAY STORAGE FEE WILL BE ADDED TO YOUR BILL OR WE CAN DELIVER BACK TO CUSTOMER FOR 200$ IF YOU PAY WITH DEBIT OR WITH CREDIT CARD THERE WILL BE A 3.5% CARD FEE ATTACHED TO YOUR BILL.YOU CAN USE CASH OR CHECK IN PERSON. ALL PAYMENTS ARE FINAL. AFTER ANY SUSPENSION WORK ALIGNMENT IS ALWAYS RECOMMENDED. NO WARRENTY ON LABOR ON CUSTOMER SUPPLIED PARTS.

   

   

  Estimates provided are an approximation of timing and charges to you for the services requested. They are based on the anticipated work to be done. It is possible for unexpected complications to cause some deviation from the original quote. You hereby authorize the repair work described in this estimate to be done along with the procurement of the necessary material(s), including permission to operate the vehicle for on-road testing or inspection. If any additional repairs are required, we will prepare a revised work order providing the cost of additional parts and labor and total revised cost. All parts are new unless specified otherwise. 
  
  Deposits are non-refundable. No returns or refunds on special ordered items or electrical parts. There is no warranty for used parts or customer supplied parts.
  
  You agree that we are not responsible for loss or damage to your vehicle, including loss of articles left in the vehicle, including, without limitation, in case of fire, theft, or any other cause(s) beyond our control. We are not responsible for any delays caused by unavailability of parts or delays in delivery of parts by the supplier or transporter. You have the right to know before authorizing any additional repairs what those repairs will be and what they will cost. If required repairs exceed the authorized estimated amount, we must obtain your approval to perform the repairs. We will keep you informed and perform only repairs authorized by you. Estimate is only valid for 15 days. 
  
  AFTER ALL NEW TIRES OR WHEELS PLEASE RETORQUE AFTER 50 MILES. ALL VEHICLES LEFT FOR WORK OR ESTIMATES HAVE TO BE PICKED UP OR DELIVERED BACK TO CUSTOMER AFTER 2 DAYS, IF NOT A $10 A DAY STORAGE FEE WILL BE ADDED TO YOUR BILL. IF YOU PAY WITH DEBIT OR WITH CREDIT CARD THERE WILL BE A 3.5% CARD FEE ATTACHED TO YOUR BILL.YOU CAN USE CASH OR CHECK IN PERSON. ALL PAYMENTS ARE FINAL. 75% OF ESTIMATE REQUIRED FOR DEPOSIT TO ORDER PARTS AND SCHEDULE APPT. AFTER ANY SUSPENSION WORK ALIGNMENT IS ALWAYS RECOMMENDED. NO WARRENTY ON LABOR ON CUSTOMER SUPPLIED PARTS.
  
  At [ELITE MOTORSPORTS AND ACCESSORIES], we offer suspension, wheel, and tire modifications to enhance your vehicle’s performance and aesthetics. However, it’s essential to understand the following points:
  
  Factory Specifications: Our modifications may take your vehicle outside of its original factory specifications. While we strive for quality workmanship, deviations from these specifications can impact drivability and ride quality.
  Individual Variability: Every vehicle responds differently to modifications. Factors such as make, model, existing wear, and driving conditions contribute to the overall experience.
  
  Customer Responsibility: By choosing our services, you acknowledge that any modifications made are at your discretion. We recommend consulting your vehicle manufacturer’s guidelines and considering the potential effects on drivability and ride comfort.
  No Guarantees: We cannot guarantee specific outcomes regarding drivability or ride quality after modifications. While we aim for optimal results, individual experiences may vary.
  Informed Decision: Before proceeding with any modifications, please discuss your requirements and expectations with our team. We encourage informed decisions based on your driving preferences and needs.
  Maintenance and Monitoring: Regular maintenance and monitoring are crucial. If you notice any adverse effects on drivability or ride quality, promptly seek professional assistance.
  

  
  

  Customer response

  07/03/2024

  
  Complaint: 21832971
  
  I am rejecting this response because: Josh has told me multiple times that the full ceramic coating wasn't done (he said he did only a temporary one year coating). I have several reasons to believe no ceramic coating was applied. The most obvious one being that there are multiple spots that are matte and a different texture proving no top coat was applied to the vehicle. Josh has yet been able to give me a date it was applied or proof that him or one of his guys actually did this service. Also, $1,500 of the $4,150 was for the undercoating which Josh also told me wasn't done as he was originally waiting on parts to come in to do that. He told me he would refund me for that amount and has yet to do so. I am still requesting a full refund of the services.
  
  Sincerely,
  
  Jessica ***

  Business response

  07/17/2024

  Afternoon,

  These are the documents we submitted to the Credit card processing company to defend against the customers credit card dispute. The credit card processing company reviewed these documents and determined that we were in the right and overturned the dispute.

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