Business ProfileforReVision Residential, Inc

We commissioned the vendor, Bliss Bunk Beds under Revision Residential, to build a queen-over-queen bunk bed with stairs and an upgraded lighting package. We were promised completion of the double bunk beds in 3-4 business days with the owner allowing 5 business days to be sure; however, the job ended up lasting 5 weeks. During the first week, the vendor framed a twin-over-queen bunk bed instead of queen-over-queen. During the second week, the frame was removed and the correct queen-over-queen bunk bed frame was installed. The vendor never showed up on time and took several days off especially when claiming he was starting a 3 double bunk bed project. The vendor took days off as he claimed that he lost his warehouse. One week I stayed a day later than planned as the vendor promised he would finish the project if I could extend my trip and remain in Florida on a Friday. He promised he would bring 3 workers with him and finish everything. He showed up late on Friday with only his son and no additional workers. We were promised that all cutting of wood except for final trim would be done at the vendor’s warehouse and not on site. All of the wood, however, was cut on site in our garage, creating a mess that was not completely cleaned up. Additionally, the vendor damaged the garage wall where cutting was performed and left the garage full of sawdust and litter. The vendor harassed me for payment on a Saturday, July 15th, after submitting the final bill on Friday evening, July 14th. He harassed me with multiple texts (11 texts) and phone calls (13 phone calls) and he did not care that my wife just had surgery and was in post operative care. I wanted to pay upon returning home on Monday to allow me to inspect the project in person, as the photos provided by the vendor were not suitable enough in proving his quality of work. On Monday, July 17th I arrived back in Santa Rosa Beach, FL, and had the opportunity to inspect the vendor’s work. There are 6 drawers on the bunk beds including 4 on the stairs and 2 below the lower most queen bed. The 4 drawers on the stairs stick to the sides of the stairs and are scratching the paint. The bottom-most of the 4 stair drawers is missing the slide or glide mechanisms. The 2 drawers (of 6 total) under the lower-most queen bed hits and scratches the floor upon opening. Additionally, there are dangerous wood cuts and pieces overhanging the side by the queen bed that could harm our grandchildren and guests, creating a liability. The 2 lights in the $1,200 lighting package flicker and may not have been installed correctly. They don’t work correctly when turning the knob and the dimmer function appears to be faulty. Additional issues include: • Two gaping holes on the side of the stairs that were never covered. • Paint running down the finished product on several of the front drawer panels. • Trim molding missing on 2 areas of the bunk beds. • We were promised cutouts on all 6 drawers to allow opening and closing. None of the drawers having the cutouts promised for opening/closing. • The drawer glides are not level or even and will require multiple shims to make the drawers work correctly. • Two open seams were never caulked. • The front door panels are crooked in comparison to the drawers. One is off by 1/2 inch. • The drawer glides were spray painted, impeding their function and preventing the mechanisms from operating correctly. All of the drawer glides need to be replaced. • The contract states that the owner must approve and I did not approve despite being harassed to! I will have to hire a separate vendor to finish the project to make it functional, safer, and up to the aesthetic standards I was promised by the original vendor.