ComplaintsforReVision Residential, Inc

• Initial Complaint

  07/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  We commissioned the vendor, Bliss Bunk Beds under Revision Residential, to build a queen-over-queen bunk bed with stairs and an upgraded lighting package. We were promised completion of the double bunk beds in 3-4 business days with the owner allowing 5 business days to be sure; however, the job ended up lasting 5 weeks. During the first week, the vendor framed a twin-over-queen bunk bed instead of queen-over-queen. During the second week, the frame was removed and the correct queen-over-queen bunk bed frame was installed. The vendor never showed up on time and took several days off especially when claiming he was starting a 3 double bunk bed project. The vendor took days off as he claimed that he lost his warehouse. One week I stayed a day later than planned as the vendor promised he would finish the project if I could extend my trip and remain in Florida on a Friday. He promised he would bring 3 workers with him and finish everything. He showed up late on Friday with only his son and no additional workers. We were promised that all cutting of wood except for final trim would be done at the vendor’s warehouse and not on site. All of the wood, however, was cut on site in our garage, creating a mess that was not completely cleaned up. Additionally, the vendor damaged the garage wall where cutting was performed and left the garage full of sawdust and litter. The vendor harassed me for payment on a Saturday, July 15th, after submitting the final bill on Friday evening, July 14th. He harassed me with multiple texts (11 texts) and phone calls (13 phone calls) and he did not care that my wife just had surgery and was in post operative care. I wanted to pay upon returning home on Monday to allow me to inspect the project in person, as the photos provided by the vendor were not suitable enough in proving his quality of work. On Monday, July 17th I arrived back in Santa Rosa Beach, FL, and had the opportunity to inspect the vendor’s work. There are 6 drawers on the bunk beds including 4 on the stairs and 2 below the lower most queen bed. The 4 drawers on the stairs stick to the sides of the stairs and are scratching the paint. The bottom-most of the 4 stair drawers is missing the slide or glide mechanisms. The 2 drawers (of 6 total) under the lower-most queen bed hits and scratches the floor upon opening. Additionally, there are dangerous wood cuts and pieces overhanging the side by the queen bed that could harm our grandchildren and guests, creating a liability. The 2 lights in the $1,200 lighting package flicker and may not have been installed correctly. They don’t work correctly when turning the knob and the dimmer function appears to be faulty. Additional issues include: • Two gaping holes on the side of the stairs that were never covered. • Paint running down the finished product on several of the front drawer panels. • Trim molding missing on 2 areas of the bunk beds. • We were promised cutouts on all 6 drawers to allow opening and closing. None of the drawers having the cutouts promised for opening/closing. • The drawer glides are not level or even and will require multiple shims to make the drawers work correctly. • Two open seams were never caulked. • The front door panels are crooked in comparison to the drawers. One is off by 1/2 inch. • The drawer glides were spray painted, impeding their function and preventing the mechanisms from operating correctly. All of the drawer glides need to be replaced. • The contract states that the owner must approve and I did not approve despite being harassed to! I will have to hire a separate vendor to finish the project to make it functional, safer, and up to the aesthetic standards I was promised by the original vendor.

  Business response

  08/10/2023

  This is the second home for this Customer and during this custom build out, they were back and forth between their homes. The Customer was provided with the product he requested. The customer sent the son-in-law to act as his agent to approve the final work upon which the final payment is due immediately. The customer refused to pay without being in town. The contract clearly states that an absentee customer would be provided with photos only of the finished product and then payment is due, however, the customer insisted on waiting until he came back into town and blatantly disregarded the approval of his son-in-law. This was a breach of contract. In addition, when it comes to custom work, unexpected delays are commonplace, as every home and it’s particular dimensions vary widely and we run into unique challenges. This was explained to the customer so hard deadlines are next to impossible with custom work. The customer also asked to an upgrade of shiplap for the walls along with custom lighting and wall niches. These upgrades increase the complexity and logistics of the project. Furthermore, the distance between the project and the tools plays a significant role in expediency, efficiency and overall completion time. The customer changed their mind and notified us at the last minute, after initially giving permission, that our workers could no longer use the balcony due to the fear that the saw dust would fall into the pool three stories below. The balcony’s location was very close by next to the 3rd floor bedroom to make our custom cuts for the trim and would have dramatically improved our speed. This meant that every custom cut for the shiplap and the bed trim had to be done in the hot garage in the middle of summer with temperatures soaring north of 100-degrees inside even with fans blowing. Our team was forced to climb up and down the three flights of stairs hundreds of times carrying materials up and down in these conditions further increasing the already difficult project. Our crew began to also experience health problems with heat stroke and severe dehydration as a result of these hot weather conditions and balcony being deemed off-limits by The Customer. Some workers had to receive I.V. treatment from local nursing staff. In the end, we agreed to address any issues the customer had but the Customer gave a hard deadline on the following Monday which we could not accommodate. The Customer offers to use the remaining $400 approximately to hire somebody else to repair some of the issues he discovered. We agreed to his offer and obliged his request and have documented proof of this. We are willing to address these issues for up to a year after the completion date as apart of his craftsmanship warranty but this warranty work must be scheduled and fit into our job calendar. Now the Customer is trying to reverse more money which is not apart of the agreement. 

  Customer response

  08/13/2023

  
  Complaint: 20383509
  
  I am rejecting this response because:
  

  Per the contract, the estimated date range for completion of the project is 7 to 10 business days, unless there are unforeseen circumstances. The project took 25 business days without any unforeseen circumstances or changes made to the original proposal. We were present in the home for 22 of the 25 business days, including the first 10 business days consecutively. Throughout the 25-business-day period, the contractor kept showing up late or not showing up at all.

  
  I did not give my son-in-law legal authority to act on my behalf, nor was he a party to the contract. My son-in-law was there to allow workers into our home as I was with my wife, who was having surgery in Jacksonville, Florida. Per the contract, the final payment was due upon my approval of the completed work, and my approval was not unreasonably withheld. The contractor submitted the final bill on Friday evening, July 14th. He then harassed me for payment on Saturday, July 15th, and continued to harass me by sending multiple texts (11) and phone calls (13). I communicated with the contractor that I wanted to pay upon returning home on Monday, July 17th, to inspect the project in person, as the photos he provided were insufficient to assess the quality of the work. 

  
  Per the contract, section entitled “Unforeseen Conditions” on page 2, any unforeseen circumstances should have been brought to my attention. The contractor never communicated that there were any unforeseen circumstances, such as a shortage of materials, shipment delays, etc. 

  
  During the first week, the contractor framed a twin-over-queen bunk bed instead of the queen-over-queen bunk bed stated in the contract. During the second week, the frame was removed, and the correct queen-over-queen bunk bed frame was installed. The contractor never showed up on time and took several days off, especially when claiming he was starting a 3 double bunk bed project. The contractor also took several days off, claiming he had lost his warehouse. Twice his electrician showed up and asked me one time and my wife another time, “Where is Jason? He said he would be here.”  One week I stayed a day later than planned as the contractor promised to finish the project if I could extend my trip and remain in Florida on Friday, June 23rd. He promised to bring 3 workers and finish everything up, including painting. He showed up late on Friday morning with only his son and no additional workers.

  
  The upgrades were agreed to and set forth in the contract (see "Description" section on page one of the contract). The initial deposit was paid on May 11th, and the work did not commence until June 12th. No changes were made to the plans.

  
  As for the workers present, the only worker primarily on-site was the contractor. One time the contractor’s son showed up with the contractor. Two times a young man named Manny showed up to work on the project. The second time Manny showed up was on July 1st; however, the contractor never showed. Manny didn’t know why the contractor was not there. Eventually, the contractor texted Manny, saying he was sick. The contractor then told Manny to retrieve his computer left in the garage and to leave. Two times the contractor’s salesperson, Doug, and Doug’s wife showed. Doug would go to the third-floor construction site to help, and his wife would speak to my wife. 

  
  Regarding the room's location, the contractor knew in advance that the room was located on the third floor.  He and his salesperson, Doug, visited the site twice before starting the job. Neither indicated any problems with the new construction and the bedroom on the third floor. The contractor said all the wood would be cut off-site in his warehouse, and only a few final trim pieces would be cut on-site in the driveway.  However, that was not the case. All the wood was cut on-site, and none of the pieces were delivered precut. He asked me to use the garage.  When using the garage, he would leave the garage door open and use his fan. Once inside the newly built air-conditioned home, he would install the wood.The house has multiple fans and the air conditioning was set at 70 degrees. The contractor did ask to use the outdoor 3rd-floor balcony, but not until the 3rd week. I allowed him to use the balcony, however, the sawdust fell into the pool, so I asked him to use the garage instead. 

  
  Never did he say the house was hot, never did he say he was dehydrated, never did he say he needed IV’s for dehydration. Furthermore, the contractor never showed visible signs of dehydration. Additionally, the contractor rarely put in a full day’s work. He often left early, not telling me or my wife when or if he would return. Per AccuWeather, the high and low temperatures during the construction were as follows:
  June 12: 89 and 75
  June 13: 90 and 75
  June 14: 89 and 70
  June 15: 89 and 76
  June 16: 87 and 70
  June 19: 85 and 77
  June 20: 87 and 73
  June 21: 86 and 74
  June 22: 88 and 75
  June 23:  88 and 75
  June 26: 95 and 73
  June 27: 92 and 81
  June 28: 94 and 81
  June 29: 92 and 77
  June 30: 95 and 77
  July 3: 92 and 81
  July 4: 93 and 80
  July 5: 92 and 75
  July 6: 91 and 78
  July 7: 90 and 78
  July 10: 86 and 77
  July 11: 88 and 77
  July 12: 86 and 77
  July 13: 86 and 77
  July 14: 85 and 75

  
  On Monday, July 17th, I arrived back in Santa Rosa Beach, FL, and had the opportunity to inspect the contractor’s work. The contractor did not fulfill his obligations under the contract to install a drawer under each tread of stairs. Of the 5 treads, there are only 4 drawers. There are 6 drawers in the bunk beds, including 4 in the stairs and 2 below the lowermost queen bed. The 4 drawers in the stairs stick to the sides of the stairs and are scratching the paint. The bottom-most of the 4 stair drawers is missing the complete slide or glide mechanism. The 2 drawers (of 6 total) under the lower-most queen bed hit and scratch the floor upon opening. Additionally, dangerous woodcuts and pieces are overhanging the side by the queen bed, which could harm our grandchildren and guests. 
  
  
  The 2 lights in the $1,200 lighting package flicker and have been installed incorrectly. They do not work correctly when turning the knob, and the dimmer function appears faulty. The ethernet port was removed and never replaced as promised.
  
  
  Additional issues include:
  
  Two gaping holes on the side of the stairs that were never covered.
  Paint runs down the finished product on several of the front drawer panels.
  Trim molding is missing on 2 areas of the bunk beds.
  We were promised cutouts on all 6 drawers to allow opening and closing. None of the drawers have the cutouts promised for opening/closing.
  The drawer glides are not level or even and require multiple shims to make the drawers work correctly.
  Two open seams were never caulked.
  The front door panels are crooked compared to the drawers -  one is off by 1/2 inch. 
  The drawer glides were spray painted, impeding their function and preventing the mechanisms from operating correctly. All of the drawer glides need to be replaced.
  The finished are rough and not sanded smooth.
  Several areas were not completely painted.
  
  
  I will have to hire a separate vendor to finish the project to make it functional, safer, and up to the contractor's promised aesthetic standards. The work he completed was not performed in a workmanlike manner.
  
  
  On July 22nd, via text message, the contractor stated that he had no gaps in his calendar to fix the issues mentioned above, nor did he try to set up a time to fix such issues at a later date.
  
  Sincerely,

  David ****

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