Business ProfileforAir Experts

Date of service: July 2022 Invoice Ref # ***** Amount: $459.95 Our air conditioning unit was leaking and I called this company. Agent (owner?) arrived and after a three minute review told me that the unit was too old (almost 10 years) and it was better to replace it. I asked him what the problem was and he said it was too hard to determine because it could be in multiple places and in such old unit replacement was the best option, he could get me a new unit in a week. I asked him how are we supposed to live in July without air conditioning for a week so he blew the line. It started working. I asked him whether it was the fix and he said no, just a temporary measurement to get us by. He provided an estimate for a new unit. At that point I knew that second opinion was a must so asked him to pay for the service call on the spot. He said that I didn't owe him anything for that day but should really plan on getting a new unit per his good estimate before prices went up. We called another company and for les than $200 they cleared out the line and unit has been working for months since then. We forgot about Air Experts with a bad taste in the mouth. Months later we received a bill for nearly $500 for 3 units of refrigerant as a total surprise. I've been trying to call the company multiple times to discuss the bill but they never had a right person in the office and promised a call back every time which never happened. I asked to pay partially for the service call but not refrigerant until someone calls me back but they couldn't do that and now not picking up the phone from my number.Refusing to troubleshoot the system just because it's 10 years old is a scam, especially since he seemed to know exactly what the problem was.