Complaints

This profile includes complaints for Veteran Air, Heating & Electrical's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Veteran Air, Heating & Electrical

  6720 33rd St E Sarasota, FL 34243-4130

  
• 

  Veteran Air, Heating & Electrical

  5928 21st St E Bradenton, FL 34203-5003

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Technician came out for a no cool residential service call. He did not listen to our individual customer needs or even complete full diagnostic testing before he went into a full force sales pitch. We do not need a new blower as this part was professionally replaced two years ago. This misdiagnosis by Veteran Air was verified by a second **** company. Instead, the Veteran Air technician was only focused on giving us the hard sell. Quotes were $1661 to replace a blower that we replaced two years ago. Then the technician tried to sell us a new 3 ton unit with prices ranging from Standard at $13,922 to Ultimate at $25,699. I do not believe that these prices are close to industry or market standard. As a ****************************** spouse I asked for a military discount but did not receive a military discount as advertised on the quotes or service. We also informed the technician upfront that we are not prepared to purchase or finance a new unit but he was only focused on pushing us. This company appears to be using predatory sales tactics based on our experience with this technician. We felt very uncomfortable knowing that we were only receiving quotes for things we do not need!

  

  Business Response

  Date: 04/28/2025

  After speaking with the customer, I learned that she wanted a temporary "patch" option to keep her system running.  We are a licensed ************ and cannot install used parts or conduct patchwork outside of manufacture specifications.  Additionally, we guarantee our work and could not do so if we conducted patchwork.  We refunded her the $89 diagnostic fee on 4/28/2026 to ensure customer satisfaction. We also reviewed over the phone the condition of her 13-year-old AC system to ensure she understood the type of repair conducted by the unknown ****************** and what she can expect in terms of the longevity of the system given the age,rusted coils and failing blower motor.  As always, we strive to thoroughly inform our customers of the condition of their home systems and ensure we provide the range of options to meet their needs.  In this case, our technician assessed that the best repair option for their system required a new blower motor, and we stand by this recommendation.  We also offered replacement options given the age and condition of the system to provide the range of options available.
   **** ******,President, Veteran Air, US Army Retired 

  Customer Answer

  Date: 04/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:12/30/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Veteran installed a new HVAC system in October. There are still open permits they wont close out. House is pending sale and under contract. We cannot close the property with open permits. I have called veteran twice with zero response.

  

  Business Response

  Date: 12/31/2024

  I apologize for the inconvenience caused by this mishap. It appears that our customer management system mistakenly removed the inspection requirement from your account. However, I have checked your permit for the county, and you have an inspection scheduled for December 31st.
  We are committed to providing exceptional service and are working diligently to rectify this situation. We will investigate why the information was removed from your account to prevent this from happening in the future. Our goal is to ensure all inspections and permits are completed in a timely manner, and we appreciate your patience as we address this issue.
  If you have any further questions or need additional assistance, please feel free to contact us at ************. You can ask for our HVAC Manager or Permit Coordinator, and we will be happy to assist you.
  Thank you for your understanding and for giving us the opportunity to serve you.

  Customer Answer

  Date: 01/02/2025

   
  Complaint: 22746201
  
  I am rejecting this response because:

  Both Permits need to fully closed out. County inspection done but have not received proof that permits are all closed out. 

  
  Sincerely,
  
  Hani Piano

  

  Business Response

  Date: 01/02/2025

  Upon reviewing your permit, I found only one listed in our system and on the countys website. Ive emailed you a copy of the Inspection Results and am also providing them here. If you have any further questions, please dont hesitate to contact us at **************.

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22746201
  
  I am rejecting this response because: Need to know permit is officially closed out please.
  
  Sincerely,
  
  Hani Piano

  

  Business Response

  Date: 01/07/2025

  This permit is closed out and completed. The attached document on the last message was the approved and passed inspection notice from the county.

  Customer Answer

  Date: 01/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Hani Piano

• Initial Complaint

  Date:12/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 6, 2024, a Veteran Air technician did some repairs on my AC ********* the bill he included 3 warranties, each for $192.60, for a total of $577.80, and "Total Home Defense Standard" for $249.00.I did not ask for, was not offered, and did not consent to any of these items, so I asked Veteran Air to refund me what they charged for them - $********* early November, after many calls and slippery excuses, Veteran Air returned $249.00.I am seeking a refund of $577.80 for the warranties I never ************ out for Veteran Air. Better still, avoid them altogether.

  Customer Answer

  Date: 12/26/2024

   
  Better Business Bureau:
  
  I have received a refund, and this complaint has been settled. Thanks for your help.

• Initial Complaint

  Date:12/12/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested an estimate for HVAC repair consequent to Hurricane ******. Veteran Air provided an estimate of approx. $2,000. I accepted the estimate. Then Veteran Air sent workmen to perform the work, but the workmen refused, saying their estimate was in error. No work was performed. Next, Veteran Air had a supervisor look over the work and revise the estimate up about $1,000. I was going to accept that estimate, but they again revised the estimate up so I broke off any negotiations on the subject. Veteran Air refused to provide itemization of the estimate(s) that would satisfy the insurance company claim. To repeat, Veteran Air performed NO HVAC WORK per these estimates. About 1 month later, Veteran Air billed me for the work they didn't perform. I have informed them of their error, but they continue to bill for $1,986.60

  

  Business Response

  Date: 12/13/2024

  We received this email from the customer, "I went back and forth with ******* about the format of the estimate.but she was unable to produce one that would satisfy an insurance company. Therefore, we moved on to another vendor to do the work. YOU/VETERAN AIR only did an estimate. The work was never performed by you. I will need you to retract this Overdue Invoice Claim immediately...."

  We have already completed the request from the Homeowner and removed the invoice of the non-completed work from the invoice and have voided out items not completed. The customer shouldn't have any past due invoices for the **** Department.

  Customer Answer

  Date: 12/13/2024

   
  Complaint: 22678803
  
  I am rejecting this response because:

  I was billed for work that was not performed.  This is a very serious violation of business norms.  Although the business claims to have deleted the charge, it never should have been charged in the first place.  I believe this may show a pattern of abusive charges and questionable business practices.  I expect a more detailed explanation of their billing failure and a full explanation of who was responsible and what was done about it.
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 12/18/2024

  Upfront, we want to sincerely apologize for the inconvenience caused by our automated system invoicing process.  At no point did we intentionally attempt to collect payment for work not completed by our team.  Below you will find our explanation or events leading up to our mistaken invoicing. 
  

  On November 4, 2025, the customer received an online estimate (#********** for $1,986.60, which the customer signed at 9:46 AM. This initial estimate included one hang and duct sealing, as well as two duct runs.On November 5, 2024, two installers arrived at the customers home at 10:50 AM and remained onsite for nearly two hours. During their assessment of the job,they determined that the originally approved scope of work could not be completed as estimated and identified additional items not visible during the initial assessment.  Our installers then provided an updated estimate designed to meet the customers needs and fulfill our Company Guarantees. We also provided a discounted price on the new estimate for the inconvenience on the customer.
  

  In the process of finalizing the new estimate with the insurance company, the originally signed and approved estimate remained active in our database system. Because the initial job was closed out by the installers, our automated system continued to issue weekly invoices to the customer.
  

  We deeply regret any frustration or inconvenience this may have caused. Once we were notified by the customer that they were receiving invoices for work not yet completed, we promptly corrected the invoice, stopped the automatic sending of invoices, and issued a new invoice confirming that no payment was due.  We did not intentionally invoice the customer nor did we try to collect for work not completed.
  

  We sincerely apologize for the oversight and any resulting inconvenience.
  

  Sincerely,
  **** ******
  President
  Veteran Air

  Customer Answer

  Date: 12/19/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that, although Veteran Air's billing system is flawed, this complaint has run its course.  I don't care to hear anything more from Veteran Air and the case can be closed.  I also do not plan on using Veteran Air in the future.  
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a new AC unit from Veterans Air last April 2023. Very pleased with them until this September Hurricane ******. Our new unit stopped working due to water intake. We called for service and they did come and told us we needed new parts to fix or purchase another new machine. We choose the new parts for $3000. because we had purchased an extended warranty for 10 years. We'll that tech said that Train the maker of unit was not honoring extended warranty and we had to sign a waiver to pay for said parts or they couldn't fix it. This was being done by phone as I was in **. Our caretakers would be letting them in our house when needed and be present when they would arrive for appointments. I agreed to terms because that unit needed to be fixed. The first question I asked was there any water in the ducts as this is a mobile home. His response was NO evidence. Parts were ordered to a tune of $3k and I had to give $1500 up front on my credit card. When the next tech installed the said parts unit was still not working and had to order another part. That was put in a few days later. Unit still not working. Finally got a call from a ***** who was field manager that he was going to ck unit. He did and still not working and called to tell me ducts are full of water. I told him what ********** said. He told me he would take care of making it right and get ducts taken care of. He gave me his personal cell phone should I need it. Well it's bednv3 weeks of leaving messages on his phone,calling Vertrans Air several times and still no return calls and my unit is still not working. I am now in FL as of last night and called both numbers again today with just leaving messages and no return calls. Very disappointed in this company as I am a veteran and went with is company because of what they advertise.

  

  Business Response

  Date: 11/17/2024

  On behalf of the leadership team at Veteran Air, I would like to extend my sincere apologies for any inconvenience you have experienced. After reviewing the details of your complaint, I can confirm that we have honored the request and dispatched technicians to replace the ductwork at your home.
  I will personally follow up with our *********************** to ensure that all work is completed to the highest standards and that your system is operating according to manufacturer specifications.
  If you have any further concerns, please dont hesitate to contact our *************** Manager, ******. He will be happy to assist you and ensure everything is taken care of to your satisfaction.
  At Veteran Air, we are committed to providing excellent service and completing all jobs in a timely manner. We also understand the frustration that comes with warranty issues, particularly when manufacturers do not cover parts or labor due to Acts of Nature. As this is typically outlined in most manufacturers' limited warranty documents, we strive to approach such situations with empathy and work diligently to help mitigate costs where possible.
  Please know that Veteran Airs goal is never to take advantage of our customers, but to provide fair, reliable service. We truly appreciate your business and look forward to resolving this matter promptly.
  Thank you for your understanding.

  Customer Answer

  Date: 11/21/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22558990
  
  I am rejecting this response because:
  
  As of today January 22nd, 2025 Veterans Air has not resolved the issue with our AC unit at *****************************************************. We have sent several emails, made phone calls and texts and still no resolution.  This AC unit has not run properly since November and is getting worse. We have asked it to be removed and our money completely refunded.

  Customer Answer

  Date: 02/05/2025

   
  Better Business Bureau:
  
  **** please be advised that as of today Feb ****** Veterans Air has concluded our claim to our satisfaction.  Please remove from your list of complaints.  Thank you
  
  

• Initial Complaint

  Date:11/05/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid $199 on April 26, 2024 for two maintenance visits of my Carrier package unit to be done in 2024 and 2025. I made an appt to have the first visit done on October 28, 2024 from 12-4. I got a confirmation email the day before but on October 28 I got a call in the morning that they could not come - no reason. Another appt was made for November 4, 12-4. I did not receive a confirmation email the day before so on November 4 I called at 8 am to make sure I had the appt and that they would be here 12-4. I made five phone calls and two emails. The phone calls were answered by a third party who assured me they would forward my concerns to the company. I have not received any callback. I have been waiting all day!

  

  Business Response

  Date: 11/05/2024

  ****, 

  Thank you for reaching out and sharing your experience. We sincerely apologize for the inconvenience youve faced with your maintenance scheduling. Its clear that our communication and follow-through did not meet the high standards we set for ourselves, and we regret any frustration this has caused you.

  
  To make this right, we will be issuing you a full refund of $199 for the maintenance visits you paid for in April. In addition, as a gesture of our commitment to excellent service, we would like to offer you a complimentary one-year membership with Veteran Air. This includes all the benefits of our membership program, ensuring you receive the support and priority service you deserve. One of our team members will reach out to you today to personally schedule a maintenance visit at your earliest convenience and to ensure the original agreement is fulfilled to your satisfaction.

  Thank you again for your patience, and we hope to have the opportunity to restore your confidence in Veteran Air. Should you have any additional questions, please feel free to reach out directly.
  Warm regards,
  
  ***** ************
  General Manager
  Veteran Air

  Customer Answer

  Date: 11/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:09/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formal Complaint Against Veteran Air for Unfair Business Practices I am writing to bring to file a formal complaint against Veteran Air, located at *****************************************, regarding an issue I experienced on August 29, 2024. I believe this company attempted to take advantage of my daughter and I and I would like to bring this matter to your attention so appropriate action can be taken. I own a signal family home at ************************************************************************************** which my daughter lives in. On August 29, 2024, She contacted Veteran Air to do routine maintenance on the air conditioning unit. The ********** (Jade ****** who came to the house, told her that he "would not recommend not doing any maintenance right now, he was afraid that it would not turn back on if he turned it off! He proceeded to advise her that the compressor was on its way out and it would only last a day or the most a week. After hearing this my daughter called me and put Mr. ****** the **********, on the phone. He then proceeded to tell me the same information and that Veteran Air would be charging us $89.00 for coming out even though he did not perform any maintenance on the unit. I requested a quote for the replacement of the compressor and one for the entire ** system so as to obtain other quotes. At this point my daughter said his whole demeanor changed. Veteran Air sent me the invoice and two quotes on for the replacement of the compressor at $7,014 for a 3.5 - 5 ton compressor and a $12,500 quote for a complete system replacement only after my daughter paid for the service call. I believe the ********** tried to pressured us to authorize the work immediately, suggesting that failure was imminent. Therefore, feeling uncertain about the diagnosis, I decided to get a second opinion from another licensed ************* Century Heating and ** . To my shock, the second ********** informed me that the air conditioning unit need a soft start capacitor and that all it needed and after installing the soft start capacitor they reported that the ** system was in proper working order and did not require replacement of the compressor that had been recommended by Veteran Air. Century Heating and ** also stated that the quote of $7,014 for the compressor was exorbitant. The invoice for the soft start capacitor was $325. This has led me to believe that the initial ********** was attempting to take advantage of us by exaggerating the condition of the unit and proposing replacement of the compressor! I believe that Veteran Air is engaging in unethical business practices, potentially targeting other customers who may not have the resources or knowledge to seek a second opinion. This kind of behavior is unacceptable and harmful to consumers. I respectfully request that BBB investigate this matter and take appropriate action to ensure that Veteran Air is held accountable for their action. I am also requesting that this complaint be made public to warn other potential customers about this company and to prevent them from continuing to exploit consumers. Please feel free to contact me at the above contact information if you require any additional information or documentation regarding this incident. Thank you for your attention to this matter. I look forward to your response and any updates on the actions taken by the BBB.

  

  Business Response

  Date: 09/11/2024

  Dear Mr. *************** regret to hear that your experience with our company did not meet your expectations. After reviewing the details from the service call on August *******, it is clear from the technicians notes that there were significant concerns regarding the compressor.

  Although it is difficult to predict the exact timing of compressor failure,there were signs present that warranted attention. Our technician was initially called to address issues such as "flickering lights and a resetting microwave when the ** unit was turned on." Upon arrival, the technician began diagnostics by measuring the electrical currents drawn by the ** unit during startup and operation. Our technician observed that the compressor was unusually loud on startup and was drawing Lock Rotor Amps (LRA) that exceeded the manufacturer's rating of 112 LRA. This indicates that the compressor was pulling more electricity than specified. However, once operational, the run amps were within manufacturer specifications. The initial high amperage draw on startup indicates that the compressor is failing.

  In response, we provided options for both compressor and system replacement,as requested. It appears we failed to offer a temporary solution, such as a start assist kit, which was subsequently provided by another company. While we agree that a start assist kit can alleviate some symptoms and potentially extend the life of the compressor, the risk of compressor failing in the near future remains.

  To address this oversight, we will provide you a full refund of the $89 diagnostic fee, along with a reimbursement of $325 for the start assist kit installed by the other company, totaling $414.

  Thank you for bringing this matter to our attention. We are committed to providing exceptional service and maintaining the highest standards of competence and integrity among our technicians. We will use this feedback to improve our service going forward.

  Sincerely,

  ***** ************, GM, Veteran Air

  **** ******, President, Veteran Air

   

• Initial Complaint

  Date:08/13/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 22 I purchased a home maintenance plan with this company. This plan was supposed to provide 4 maintenance visits covering HVAC, electrical, and plumbing.On the day the plan was purchased I scheduled the electrical maintenance visit by one of their technicians for August 2, between the time of 10am and 2pm. No technician visited my home, and no notification was provided to me on their failure to meet the appointment. I contacted them at their public business number and was only able to reach a third-party answering service. I left a message requesting a call. I did not receive a call back.On August 7, I called their business number and, again, only reached a third-party answering service. I left a message requesting a call back for the missed appointment. I did not receive a call back.On August 13, I called their business number and, again, only reached a third-party answering service. I left a message requesting a call back and a refund for the maintenance plan. I have not received a call back.At this point, I have not received any service. I am unable to reach anyone that works for this company to discuss this issue of their failure to perform the purchased service. Since it appears they have abandoned their commitment to provide service to me. I am requesting my $199 be refunded.

  

  Business Response

  Date: 08/15/2024

  Veteran Air appreciates this customers feedback. We have since spoken with the customer and came to an agreement. 

  Customer Answer

  Date: 08/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  They provided a refund of my requested amount.  I was not able to learn the circumstances of why this situation occurred, nor was I provided any information on how they would prevent this problem from happening again.
  
  Sincerely,
  
  *************

• Initial Complaint

  Date:07/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A new electrical panel was installed on 4/5/23. I wasn't aware that the company was suppose to apply for a permit. On 7/18/24 ************************* Plumbing installed my new water heater and he said there was a big problem with the connection. It should be on a 220 line but was on a 120 line.I have no hot water for 3 days know because the panel was not inspected by the state. They pulled a permit to inspect the water heater and the agent is coming on 7/24 to inspect water heater. I was told at that time that Veteran Electric was at fault for not pulling a permit. On 7/18 I called **************** to come and fix my problem. They gave me a date of 7/19 between 2-6 pm No one showed up. I called them back know there coming on Monday 7/22 so they say. I don't have much faith. I need your help please.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today is 7/8/24 I have been without Aircondition for the past three weeks. I have had six visits over this period of time. I spoke with the technician asking for a supervisor to speak with and was told to call the reception desk. He can not give me a supervisor. Veterans Air has given me no explanation except this is a process of elimination. I simply wish to have a working air condition in my home after paying near ****** dollars for a complete unit. We are in the middle of daily heat advisories in our location. Holding a business and a service certain professional and customer service expectations should be taken in consideration. Three weeks without result seems criminal for and air condition repair.

  

  Business Response

  Date: 07/19/2024

  Veteran Air installed the customers AC system on 09/02/2022.  The system operated properly until 6/24/2024.  On that day, Veteran Air responded and diagnosed a faulty part, and replaced that part on 6/26/2024.  The system failed again on 07/01/2024, and Veteran Air technicians further evaluated the system and replaced failed components.  Between 06/26/2026 to 07/08/2024, Veteran Air replaced several components in the air conditioning system under our warranties and guarantees at no cost to the customer.  However, the problem persisted.  Throughout this period, Veteran Air provided portable AC systems to cool the customer's home. 
  On 07/08/*************************** Air then sent our HVAC Manager to evaluate the system, documenting all issues. Given the multiple recurring issues related to the unit, we contacted the manufacturer directly, advocating for the manufacturer to replace the entire system based on the evidence of systemic issue we had gathered.
  When the manufacturer declined our request, Veteran Air chose to replace the entire system at our cost. On 07/09/2024, our installation team promptly replaced the faulty system with a brand-new system, honoring our all of our guarantees.