ComplaintsforRemotes Remade
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Complaint Details
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Initial Complaint
03/07/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
Ordered:January 18th 2023 Received 25th.I wanted a replacement for a remote Fujits AR-arcfu and recieved a remote that was centigrade only no fahrenheit and the sleep timer only worked for 1 hour..I emailed on the 25th and 27th asking for refund $24 or replacement . Calld after that. Emailed their"guru" **************************The response appeaed to be a generic "Hi ***********************, we have received your email. We will get back to you shortly.********** all requests to our remote expert (*************************) so you can expect an answer that will solve your problem shortly.Never heard from them again.Business response
03/09/2023
We have sent a full refund.Customer response
03/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
07/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I paid for and ordered a remote control on May 22, 2022. The remote never came. I emailed the company on June 8, 2022 and they responded that my remote was in transit and had been shipped out to me. That is the last I ever heard from this company. I sent another two emails inquiring about my merchandise and received no answer. I feel that I have been scammed and I want a full refund. Here are the emails: Message from Remotes Remade Inbox Remotes Remade *************@gmail.com via shopifyemail.com Wed, Jun 8, 5:26 AM to me Remotes Remade Regarding your order, it landed from the Remotes Remade LAB abroad and is now in the USA and will be forwarded to your address in the next couple of days. If you have any questions, reply to this email or contact us at *************@gmail.com T B Sat, Jun 11, 3:36 PM to Remotes Thank you. Is there a tracking number? What mail carrier will bring it? Post Office? UPS? Fedex? Please let me know so I can track it and be home to receive the delivery, NO RESPONSE T B Fri, Jul 8, 4:16 PM to Remotes I never received the remote I paid for. NO RESPONSE T B 10:21 PM (33 minutes ago) to Remotes I never received the remote I paid for. I am going to report your company.Initial Complaint
04/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased a remade remote for my black and decker portable A/C around March 17, 2022. They stated my remote was discontinued when I put in my information, but that I had three options. 1. A remote for 19.99 but had only a few programed A/c and would not allow me to use the special features on my A/c. 2. A remote for 42.50 which would allow me to use my special features on my A/C and would have 32 different a/c's programed into the remote and if none of those were mine there was a money back guarantee on all remotes. 3. Option was an identical factory remote for $200.+ I opted for number 2. My remote only came with 29 A/c's programed into it not 32 and none of them worked. I called the company several times at different times, it always went to voicemail. I never received a return call. I then sent a couple emails after first went unanswered for awhile. I finally got a reply. They said they did not want to refund my money but instead wanted to upgrade my remote, which make no sense. They would give away a $200+ remote rather than refund $42.50? At any rate since that email I've heard nothing since and any emails go unanswered again. If they can guarantee a working remote as their site says I just want my money refunded,Business response
05/26/2022
Business Response /* (1000, 10, 2022/05/11) */ We have sent a full refund a while ago. Our goal is to try and solve problems. We work very hard to make sure that clients can use their devices. Sadly sometimes our efforts don't yield results. But I'm this case we have provided a full refund
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.