ComplaintsforSolaire Apartments

• Initial Complaint

  04/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Per our lease we are meant to have two cars on property. However this property has failed to institute adequate policies or enough parking spaces to acomdate the residents, effectively failing uphold their end of the lease. Their solution is that we should park half a mile away at a shopping center (with a tow policy for overnight parking) and walk along a dark road at night with our young children. In THEIR failure to provide parking, theyve take towing residents who have a right to park on property at the owners expense. They have failed to properly manage the property or rectify this problem, and their solution is one that is dangerous and predatory. I pay ***** a month in rent, and have incurred a 250 dollar bill from my car being impounded.I was towed from an EV spot as it was the only available spot at midnight when I arrived home. Others were parked on sidewalks and curbs which is forbidden at risk of being towed and per the language of the letter given, it was not clear that parking in EV parking would get the car towed. Instead of taking accountability for this failure on their part, theyve begun running a towing scam on property. Prospective residents need to be warned that the parking issue here is beyond salvage and will be at their own cost. Management has no intention to correct this issue. As I said, there solution is to park down the street half a mile and risk being towed by the businesses there. Or to park across the street and risk being towed by the nursing home there, which seems unethical for them to even recommend.Just completely irresponsible and disrespectful.The only acceptable resolution here is to be credited the amount of the wrongful impounding, and for a new non-predatory plan to be put in place to correct the parking problem.

• Initial Complaint

  04/10/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I signed a 12-month lease with Bell Partners' Solaire Apartments with a buy-out clause equal to two months lease / $5000. I spent a lot of money moving and getting my apartment unit to look and feel like my home including hiring someone to hang mirrors and pictures. Shortly after moving in, I noticed the property staff didn't enforce locking doors or the entrance gate. The staff kept the entrance gate open while they were in the property as a convenience to them so they didn't have to answer calls for deliveries or uninvited guests. The staff was well aware of the problem of building entrance doors being propped open for anyone to enter. No signs or emails/ communications to tenants informing us not to prop doors wide open. There were 2 women murdered in Sarasota found along a road not too far from the complex and the murderer hadn't been found. Still doors & gate left open all hours. I gave my notice to Susan T**** and she told me if they rented my unit by end of the month I moved, she'd waive one of the mont's fee of $2500 as they'd done for several other tenants who moved out for the same or similar concerns. I called the regional office to complain about lack of security with doors & gate being left open. I spoke to a new staff member about the $2500 and she said Susan said because I called regional and they said they don't provide security on the property (twisting my words for the reason I called) that I'd have to pay full amount even though they were able to rent the unit. This is clearly retaliation for making the call to regional. It was bad enough that I felt extremely unsafe in my unit and had the expenses of moving out after only 2-3 months, but to be targeted for complaining about lack of security is just wrong. If they waived fees for others with same circumstances, to discriminate by making decisions on who is required to pay is wrong. There is a level of expected security when people lease an apartment, such as locked doors & the front gate.

  Business response

  05/25/2022

  Business Response /* (1000, 10, 2022/05/11) */ Gate - The gate has always been open during the day. Ms. ***** knew that when she rented as it was open when she came and her sister has lived and still lives at our community. Doors being propped open - A letter went out by email to all residents on 12/17/21 reminding residents not to leave doors open. Sarasota murders - These happened downtown in a county parks. They were no where near the property. The first one was on February 25th and he was arrested March 28th. This had nothing to do with our community. I have not had anyone move out due to doors being left open or fear of homeless people getting in the building. We have never had any homeless people in the building or any incidents with homeless. We have not had any car or apartment break ins since we opened. Ms. ***** signed a lease stating that if she broke her lease she would pay a 2 month term fee. We do not have any hard feelings towards Ms. *****. She choose to purchase a home a few months after she moved in. I have a attached her lease and the email that went out. No one is retaliating, we are just charging her the agreed on charges in her lease for terminating her lease early.

• Initial Complaint

  01/04/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 6/16/2021 I gave a $275.00 fully refundable deposit if cancelled within 72 hours for an apartment for rent. I cancelled actually within 48 hours and requested my $275.00 deposit at that time. After several calls I finally received two separate checks each in the amount of $100.00 each. I am still waiting for the additional $75.00 due to me. I have in writing from the business manager (Jennifer H.) that I ill receive the $75.00 check due to me within 30 days. As of this date I have not received the remaining refund and since October I have gone in person as well as spoke to the above named business manager yesterday 1/3/2022 and every time since first requesting said deposit refund last June 2021, that "the check is in the mail". I am attaching the documentation from 11/12/2021 that shows that I am to receive $75.00 still due to me within 30 days that is signed by the Business Manager Jennifer H.

  Business response

  01/26/2022

  Business Response /* (1000, 6, 2022/01/14) */ We issued the first check of a $100 which was a refund for the deposit for an application that was canceled on 6-24-21. The check # was ***. After ***** called to say he never got it because it was not the correct address given. Another check was cut for $100 check #***. Admin fees are non refundable when a prospect cancels but because ***** was insistent that he was told he would get it back we cut another check for $100 check #*** as a courtesy. The check was suppose to be for $175 but accounting made the check out wrong. When ***** called we cut another check for $75 on 12/6/21. Check #***. We have reached out to ***** to see if he ever received this check. We are awaiting a response. Efforts have been made to pay him. Consumer Response /* (3000, 8, 2022/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am still waiting for a call from the business to come pick up the check for $75.00. As you will see from the attached document I received a message that the check was cut and that the check is being mailed to the business for me to pick up. The business put on the response to you that they attempted to contact me and that they never received a response from me. Simply not true and represents the nature of the complaint. The day that the business reached out to me is the same day that the business replied that they never received a response from me. Consumer Response /* (2000, 12, 2022/01/22) */ Resolved. Thank you

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