Business ProfileforVilla Le Grand Owners Association Inc

C/O ******************* <*******************>*************************************************** ***** 9-22-2023 GOOD MORNING STAFF, I HAD CONTACTED BBB ON FEBRUARY 15TH 2019, CASE# ******** IN REFERENCE TO ROOF LEAKING FOR 9+ MONTHS VLG ***** LIED & DID NOT FIX.AND BEING THAT WEVE HAD A VERY DRY SEASON FOR THE LAST COUPLE OF YEARS, NOTHING SHOWED UP. BUT NOW THAT THE ******** GETTING BACK TO NORMAL, ITS LEAKING MUD AS YOU CAN SEE FROM THE PHOTOS THAT I HAVE ATTACHED. I CALLED THE ***** ASSOCIATION AND THEY ARE SAYING THEYRE GONNA GET A HANDYMAN TO FIX IT. IF AN INCOMPETENT ROOFING COMPANY CANT FIX IT WHAT MAKES VLG THINK A HANDYMAN IS GOING TO BE ABLE TO FIX ******** THEY BEEN PUTTING GLUE UP THERE IT SEEMS. 9-21-2023, YESTERDAY **************** WAS GIVING ME ALL KINDS OF EXCUSES. THEY LIED BACK IN 2019 AND THEY LYING NOW. I DO NOT TRUST THEM. *************** YESTERDAY KEPT ON SAYING YEAH, YEAH SO THEYRE NOT GONNA FIX IT AND IM GONNA HAVE TO GO THROUGH THIS FOR ANOTHER SIX YEARS.AND NOW THEYRE SAYING THE SAME THING IT IS THE GUTTER. AS YOU KNOW VLG LIED TO BBB BACK IN 2019, I HAVE THE COPY OF THE COMPLAINT FORM IF YOU NEED TO SEE A COPY.WHAT I WOULD LIKE TO RESOLVE IS TO HAVE THIS ROOF REPLACED. I HAVE CONTACTED A ROOFER THAT IS VERY COMPETENT. AND I ASKED THE ***** ASSOCIATION TO LET THEM FIX IT AND WHATEVER THEY WOULD CHARGE TO FIX IT IF MY COMPANY WAS MORE, I WOULD PAY THE DIFFERENCE AND THEY SAID NO AND BASICALLY JUST LIVE WITH IT ONLY RAINS ONCE IN A WHILE. MY HOUSE SMELLS NOW WITH ALL THE RAIN THAT CAME IN AND WERE HAVING MORE