ComplaintsforSun and Storm Systems LLC

• Initial Complaint

  03/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We contracted with Sun and ***** Systems, LLC to install 5 Progressive Hurricane screens on our lanai on November 1, 2022. The owner, *****, came to our house and took measurements and gave us an estimate which was $25,000 (plus tax). We accepted the bid and promptly gave him 50% down as required ($12,500). He told us it would take 16 weeks. I patiently waited and never heard back. I called and spoke to a person called ******. He said our screens were in and then scheduled for them to be installed on Feb. 22, 2023. The team arrived on time and I think there were 3-4 men. As they were installing the screens, they noticed one of the screens (the very small one) was measured wrong and did not fit and had to be refabricated. The main guy said it could take up to a month. We said okay, but then he asked for the remaining balance of $12,500 plus tax to be paid. The contract we signed said balance in full upon completion of the job. We said no, but wanted to show good faith and gave an additional $5900 and we would owe on completion $7000. The man became very upset because he could not collect the balance and ***** would be furious. In addition, we had the remote that worked the 4 installed screens and he wanted it back so we could not work the 4 installed screens. We said no and wanted the use of the 4 screens since we paid the lion share of the bill. We got a phone call from ****** asking for the money and then the owner showed up, very hostile and tried to force his way in to my house. I told him to meet me around back. He proceeded to make racist remarks about his worker who was "stupid" and this work was not "curing cancer" and that they did not understand the business and that we should only talk to him. He wanted the money and remote back. We said when the corrected 5th screen was installed. He delayed returning until today, 3/15 and then instructed his men to walk off the job. He threatened my husband with physical force and called my husband racist. I ran out of room...

  Business response

  04/04/2023

  Please See Attached

  Customer response

  04/04/2023

   
  Complaint: 19599430
  
  I am rejecting this response because:

   

  I received your message concerning the above mentioned company's failure to respond to BBB's questions. I am not surprised. ********************* has failed to answer us, but has sent a letter through an attorney addressing my report of his company to BBB and the construction licensing board. I have included my version of the story and his lawyer's version of the story. I do not feel I should be bullied to pay ************** before the work is finished and inspected. The product has been poorly installed and one of the 4 (supposed to have 5) screens goes up and down by itself and our house fuse blows due to faulty wiring. This work has not been inspected as of yet. We had a person from MagnaTrack come to estimate the work it would take to correct this faulty install and complete the job according to "*******************" high standard. We are missing many parts including a remote to control the screens. We have contacted BBB, the licensing board, the police and finally our own lawyer. I am just telling the truth and nothing is slanderous! I will not be bullied and forced to avoid giving an honest review of this company. They will only return to this job if I refrain from stating my truth. At this point, I am afraid of ************** and do not want him on my property as he threatened my husband bodily harm last we spoke on 3/15/23. We have paid this man $18,800 and supposedly owed him $7000 when the job was completed according to his contract. I'd rather use the remaining $7000 to pay MagnaTrack to complete  the job-we would at least get a warranty and not be afraid to call for future repairs-as everything in life eventually needs repair and I am sure ************** would never return or stand behind his work. 
  
  Sincerely,
  
  **********************************

• Initial Complaint

  10/25/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  All went fine from quote and install. the screens were installed and passed the inspection on Feb 28th. After 2/3 weeks of install, one screen started to make soft banging noises when it goes up or down. I did notify Sun & Storm systems as it started to happen sometime in April and they told me that they knew exactly what caused the issue. We left Florida for a long road trip in confidence knowing that our screen issue would be taken care of. Once a month, in May and June I spoke with company representatives and told them that I would appreciate some feedback as to when I could expect that screen to be fixed. The third month in July I sent an email that in the absence of any feedback I had to reconsider my options. This triggered an immediate hostile/ aggressive response from the company. I asked them again in a civil manner just to send someone to fix the issue. We are now 8 months later after the inspection and I am still waiting for the company to have a look and fix this issue.

  Customer response

  01/10/2023

  I did hear from the business and they came back to "repair" the defaulting product. On a brand new system that failed after two weeks of service one would expect parts of the system or the whole system to be replaced. Instead of this, workers came by and added a little screw to the system to make it work again. presumably with the manufacturer's blessing (unverifiable and doubtful). 

  After 7 months of waiting and getting some very angry emails from that company I decided to let it go.

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