Additional Complaint Information
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/11/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
On March 14, 2024 I entered into a contractual agreement with Netreputation to remove a negative search result on ****** search engine to have them de-index a Rip Off Report which was maliciously and falsely written about us with our residential address clearly being doxxed. Several months later the result is still there with no permanent solution. Initially, I had already agreed to have to continue to work on it, removed a previous negative review and canceled a credit card dispute so they had been reimbursed, their billing department attempted to collect an additional $1035 which I refused to pay, immediately, the "de-index" material resurfaced, and they never fulfilled their contract. They are supposed to be an expert in their field and an authority in this type of matter. However, now I am left with nothing, still have my address exposed and lost $1035 with nothing to show for it. The negative result was never removed despite providing a police report to add to my files.
Business response
06/20/2024
******,
We entered a pay upon completion of the successful removal of the RipOffReport link from ******s search results. On Mar 18, 2024 we emailed you an update the RipOffReport link was removed from ******s search results asking you to verify on your end and then we would invoice you, in pay upon success agreements we only charge once the client confirms the job is complete.
On April 9, 2024, ****** then reindexed the RipOffReport link into the search results, which is out of our control, and we immediately went back to work to have the link removed from the search results again. On Apr 22, 2024 ****** approved to remove the link from their search results, and you filed a chargeback of the original payment on Apr 24, 2024. We agreed to not fight the chargeback and you would pay us back upon ****** processing the link out of the results and you would pay us back once done.
On May 17, 2024 we contacted you to let you know the RipOffReport link was no longer available in your results, we agreed then to give it some time before invoicing you for the payment. You agreed to this, and on May 30, 2024 we reached out about sending the invoice and you then informed us you reversed the chargeback but it had been to late to reverse the chargeback and the $1035 is in your account. We still see this as an open issue we would like to help you with and have been very transparent on our side. Please contact us and we are happy to resolve this and continue to help protect your online privacy.Customer response
06/21/2024
Complaint: 21833955
I am rejecting this response because: I need to double check with my banking institution to see if the reversal failed and nothing further was taken from my account as I all I see is a deduction for that, I have been unsuccessful trying to reach the right people that knows what they are doing due to all services being offshore and it has been a very frustrating experience to be left on hold or transferred multiple times between several departments by my banking institution, therefore, I am leaving this open until I can verify what you say is true. I also don't want to receive any more reoccurring charges as I still see the negative search result is still there and I would like to erase the results myself or find another company to perform the task for me within the 90 days period stated on the contract.
Sincerely,
*********************Business response
06/26/2024
Hi ******,
Reviewing your screenshot it shows the credit of the payment into your account. It looks like the chargeback did actually go through, apologies for any confusion but you received the funds.
Initial Complaint
03/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Paid them to remove a photo from online & for the the membership to keep it from reoccurring to have it removed if it ever does reappear at no charge they guy said he wa s100% sure of it. Theyll send me a link saying its been removed everytime but then I search ******** still there. Seems like possibly a bogus link, to make me think they were able to remove it but its still up. Sometimes they say it takes ***** days to remove but then I check & it seems it never gets removed. The (.com) link will never come back. This rarely happens and if it does we will take it down again for no cost to you. The background checks will clear everything up to the current day and none of that should come back. 100%sureBusiness response
04/17/2024
Hi Crystal,
We have completed everything in our agreement. Please feel free to give us a call to discuss further.************.
Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.