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            Business ProfileSRQ Customs

            Car Stereos

            Contact Information

            5687 McIntosh Rd

            Sarasota, FL 34233-3456

            Get Directions
            Visit Website
            (941) 923-6200

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            5687 McIntosh Rd, Sarasota, FL 34233-3456
            BBB File Opened:
            3/24/2021
            Business Incorporated:
            1/7/2019
            Type of Entity:
            Corporation
            Alternate Business Name
            • CNC Music Factory, Inc
            Business Management
            • Mr. Ryan M Pepsin, President
            Contact Information

            Principal

            • Mr. Ryan M Pepsin, President

            Customer Contact

            • Mr. Ryan M Pepsin, President
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            04/27/2023

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            Date of transaction: Tue, Jan 10, 5:48?AM Amount paid: 635$ Business promised me to receive a NEW 12" custom made subwoofer enclose for a 2020 GMC **** HD. Spoke the the owner and provided specifics about what the box would require for sub depth, width, color ect. Nature of dispute: I was told via email and by the owner that lead time is 2-3 weeks to receive the product that i paid for. I didn't receive the product for 12 weeks. i made over a dozen attempts to call, email and communicate in any way i could to get an update on my order. i had 0 luck getting ahold of anyone. when i recieved the box it was damaged (leather was cut up) and the dimensions were completely wrong. It was cut for 10" instead of 12" and the mounting depth discussed upon the order was wrong. the leather is also already lifting from glue I reached out to *** after i got my box to show them it was damaged and, and also explained it was wrong size and provided pictures and proof to them upon request. I was told that i would get a new box with the right demensions and also damage fixed. since then they have went silent and will no longer answer me in any way. Order #- Invoice #***** - 635$

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Danny G

            06/09/2022

            I ordered a custom truck speaker box and had gotten confirmation Ryan @ SRQ Customs recieved the order. Ryan said allow 2 weeks before he would be shipping because he had 500 orders for this particular box. It has been over a month and they will not repond to calls, texts, or e-mails with any status on shipping. After reading the other review it sounds like this is how they operate.

            Local BBB

            BBB of West Florida

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