ComplaintsforCirque Italia

• Initial Complaint

  09/17/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  Bought tickets to their show Paranormal Cirque in ********** for September 21st @6:30pm. A week before the date of the show, we received an email saying that the show was cancelled due to venue restrictions (the shows were not selling well). We were given an account credit and told to reschedule to a show happening in another city. No refunds were offered, and myself and my party cannot travel due to distance, as well as work obligations. We took time off for the original date and are unable to travel for their ONLY other Canadian show date. This is bad business to think a company can sell tickets to shows that I very well think they never had the intention to run, and then cancel, reaping the financial profits. We as ticket purchasers received nothing in exchange for our hard earned money at no fault of our own: whereas Cirque Italia made the choice to cancel and took our money anyways.

  Business response

  09/23/2024

  The customer had already been refunded before the complaint was made.

  Customer response

  09/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sydney Derosi

• Initial Complaint

  10/02/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Upon arrival, we were shoved by employees into a haunted house/maze, which we were never informed of. Worse, however, at the show itself, members of the audience were chosen (not volunteered, forcibly chosen) to go on stage, be handcuffed to a board, have their eyes covered, and members of the circus began sexually assaulting those chosen, grabbing their ******** repeatedly. I am currently working with an attorney (and folks I met after the show) to file a lawsuit. Order # *******

  Business response

  10/05/2023

  Good afternoon,

  Before being able to order tickets on line, customers have to check the box that they are of age. Once the order is placed the customer receives the attached email acknowledgement and/or receives the same by text message. In this case, the ************** received both.

  Order sent via SMS to **********
  **************************************************************
  
  Order# *******
  

  Hello *******************,
  This is confirmation of your ticket order # ******* from Paranormal Cirque placed on Saturday Sep 30, 2023 3:14 pm.
  Click here for mobile-friendly tickets.
  Share this event link with your friends and family and they will get a 10% discount (only available for this location). Make sure they use the promo code REF-******* at checkout
  Please note: It is CASH ONLY inside the tent for concessions.
  Order Information
  Billing Info: *******************
  ********************************************************************
  55114
  Customer Name: *******************
  Email: ************************************
  Phone Number: **********
  Order Items
  Event Name Date & Time Seat/Options Type Price
  Paranormal Cirque - **************, ** Saturday Sep 30, 2023 9:30 pm Section 2: Black ********** 5 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque - **************, ** Saturday Sep 30, 2023 9:30 pm Section 2: Black ********** 6 Adult (18+) Level 2 Black $35.00
  SubTotal: $70.00
  Service Fee: $4.00
  Delivery Fee: $0.10
  Tax: $5.52
  Total: $79.62
  Location
  **************
  ********************************* N
  **************, ** 55109
  Transaction History
  Method Transaction ID Date/Time Amount
  Authorize.net Charge *********** 09/30/23 3:14pm $79.62
  Ticketing powered by MaestroTickets.com
  Ticketing Policy
  By purchasing or receiving tickets to Paranormal Cirque, you agree that you have read and understood the terms and conditions below of the Ticketing policy below:
  I am over 17 years of age for a single ticket purchase or 21 years of age for multiple tickets purchased. I agree that I will be attending with any patrons under 17 and that I am the parent or guardian of 21 years of age and that these patrons are a valid age of *****. I agree that I will have to show valid Photo ID with a birthdate for entry into the show. I further acknowledge that this show has explicit adult content including; language, sexual content, and material that is not suitable for children under the age of 17 and some adults as well. You *** experience or be apart of a comedy performance that *** be offensive to some. There are no refunds and all sales are final. No costumes or mask are allowed. There is no smoking of any kind under the tent. Warning this show *** be sensitive to heart conditions or abnormal blood pressures, neck, back, or similar physical conditions, expectant mothers or possibly pregnant, motion sickness or dizziness, medical sensitivity to strobe effects, medical sensitivity to fog or haze effects, claustrophobia, recent surgery or other medical conditions that *** aggravated by this show, ADA ***** must be transferred to assigned seat with assistance from their party; show will not assist, ***** with service animals please see show staff for assistance.
  Additional ticketing policy: All sales are final. All acts advertised were available at the time of publication, however, acts and performance times are subject to change without notice. No refunds or exchanges. Passes/tickets lost or stolen will not be replaced. Management reserves the right, without the refund of any portion of the pass/ticket price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law, or whose conduct is deemed illegal, disorderly, or offensive to management. Persons entering the venue are subject to search for contraband, unauthorized merchandise, alcohol, controlled substances, weapons, firearms, fireworks, video equipment, or recording devices, costumes or masks which are expressly forbidden. Any persons found attempting to enter the venue with the forbidden item(s) will be refused access, or, at venue's discretion, allowed to give up the forbidden item(s). Confiscated items will be destroyed or given away at venue's discretion. Pass/Ticket user assumes all risks of personal injury incidental to the event, whether occurring prior to, during or subsequent to the event. Ticket holder releases management and owners from all liability in the event of an accident, fall, damage, or theft while on the premises. Management reserves the right to cancel any ticket at any time.
  The resale, attempted resale, transferable, or reproduction of passes/tickets is prohibited. Pass/ticket user consents to the Circus and its affiliates' use of his/her likeness incidental to any video display or news media coverage. No refunds on shows canceled or postponed due to the venue or "severe weather alerts." If cancellation or postponed show, the customer will be notified of rescheduled showing to later showing. If a promotional coupon is being offered, you must obtain promo codes prior to ordering tickets and are only valid at the time of purchase. Coupons, Promotional Discounts, and Special Offers are only available during the period offered, and will not be applied retroactively. RESALE OF TICKETS IS STRICTLY PROHIBITED. NO REFUNDS OR RETURNS! ALL SALES FINAL. SERVICE FEES ARE NONREFUNDABLE.
  
  
  
  
  
  
  

  
  

  Customer response

  10/06/2023

   
  Complaint: 20680786
  
  I am rejecting this response because, the response did not discuss any of my two major issues: that 1.) members of the audience were sexually assaulted, and 2.) there was no mention of a haunted house walkthrough, which we were shoved into by staff members. I am requesting a full refund at this time.

• Initial Complaint

  08/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Transaction date 8/12/23 for ****** Show was scheduled for 8/26/23 when placing the order said to was for the 9:30pm show on their website. The email said 6:30pm EST but when taking the screen shot online it said 9:30pm EST. The ticket booth people said we were out of the ****** if we didnt go to another show. Only 8 of us could go to the 11:30pm EST and they told us to stand outside and sell the tickets. We were out 8 tickets and they refused to refund. We showed the screen shots of everything the the staff was rude and said you need to learn how to read the fine print where we do non refundable. They switched out time and 8 of us could not make it to the show. I am now out of ****** and have to figure out how to get that money back and send to the 8 people for their tickets.

  Business response

  09/21/2023

  CUSTOMER BOUGHT TICKETS FOR THE AUGUST 26, 2023 SHOW AT 6:30 PM,  as per below.

  CUSOTMER SHOWED UP TO THE 9:30 SHOW INSTEAD; certainly customers fault

  Our ticket office honored the tickets at our 11:30 show.

   

  No Refund

   

   

   

   

  Order# *******
  Hello ******************************* ,
  This is confirmation of your ticket order # ******* from Paranormal Cirque placed on Saturday Aug 12, 2023 4:27 pm.
  Click here for mobile-friendly tickets.
  Share this event link with your friends and family and they will get a 10% discount (only available for this location)
  Please note: It is CASH ONLY inside the tent for concessions.
  An important message concerning the ******19 virus
  WE STRONGLY RECOMMEND THAT ALL OUR SPECTATORS WEAR A MASK TO THE SHOW. IF YOU ARE FULLY VACCINATED, PLEASE USE YOUR DISCRETION.
  WE STRONGLY RECOMMEND YOU FOLLOW YOUR STATE/COUNTY/CITY GUIDELINES, FOR COVID.
  IF YOU'RE EXPERIENCING ANY SYMPTOMS LIKE COUGH, SORE THROAT, HEADACHE,FEVER, PLEASE REFRAIN FROM ATTENDING THE SHOW.
  Order Information
  Billing Info: *******************************
  
  Purchased For: *******************************
  Purchased For Email: ***************************************
  Order Items
  Event Name Date & Time Seat/Options Type Price
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 10 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 11 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 12 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 13 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 14 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 15 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 16 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 17 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 10 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 11 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 12 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 13 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 14 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 15 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 16 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 17 Adult (18+) Level 2 Black $35.00
  SubTotal: $560.00
  Service Fee: $32.00
  Tax: $33.60
  Total: $625.60
  Location
  Black & White **** 2
  
  ,
  Transaction History
  Method Transaction ID Date/Time Amount
  Authorize.net Charge *********** 08/12/23 4:27pm $625.60
  Ticketing powered by MaestroTickets.com
  Ticketing Policy
  By purchasing or receiving tickets to Paranormal Cirque, you agree that you have read and understood the terms and conditions below of the Ticketing policy below:
  I am over 17 years of age for a single ticket purchase or 21 years of age for multiple tickets purchased. I agree that I will be attending with any patrons under 17 and that I am the parent or guardian of 21 years of age and that these patrons are a valid age of *****. I agree that I will have to show valid Photo ID with a birthdate for entry into the show. I further acknowledge that this show has explicit adult content including; language, sexual content, and material that is not suitable for children under the age of 17 and some adults as well. You *** experience or be apart of a comedy performance that *** be offensive to some. There are no refunds and all sales are final. No costumes or mask are allowed. There is no smoking of any kind under the tent. Warning this show *** be sensitive to heart conditions or abnormal blood pressures, neck, back, or similar physical conditions, expectant mothers or possibly pregnant, motion sickness or dizziness, medical sensitivity to strobe effects, medical sensitivity to fog or haze effects, claustrophobia, recent surgery or other medical conditions that *** aggravated by this show, ADA ***** must be transferred to assigned seat with assistance from their party; show will not assist, ***** with service animals please see show staff for assistance.
  Additional ticketing policy: All sales are final. All acts advertised were available at the time of publication, however, acts and performance times are subject to change without notice. No refunds or exchanges. Passes/tickets lost or stolen will not be replaced. Management reserves the right, without the refund of any portion of the pass/ticket price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law, or whose conduct is deemed illegal, disorderly, or offensive to management. Persons entering the venue are subject to search for contraband, unauthorized merchandise, alcohol, controlled substances, weapons, firearms, fireworks, video equipment, or recording devices, costumes or masks which are expressly forbidden. Any persons found attempting to enter the venue with the forbidden item(s) will be refused access, or, at venue's discretion, allowed to give up the forbidden item(s). Confiscated items will be destroyed or given away at venue's discretion. Pass/Ticket user assumes all risks of personal injury incidental to the event, whether occurring prior to, during or subsequent to the event. Ticket holder releases management and owners from all liability in the event of an accident, fall, damage, or theft while on the premises. Management reserves the right to cancel any ticket at any time.
  The resale, attempted resale, transferable, or reproduction of passes/tickets is prohibited. Pass/ticket user consents to the Circus and its affiliates' use of his/her likeness incidental to any video display or news media coverage. No refunds on shows canceled or postponed due to the venue or "severe weather alerts." If cancellation or postponed show, the customer will be notified of rescheduled showing to later showing. If a promotional coupon is being offered, you must obtain promo codes prior to ordering tickets and are only valid at the time of purchase. Coupons, Promotional Discounts, and Special Offers are only available during the period offered, and will not be applied retroactively. RESALE OF TICKETS IS STRICTLY PROHIBITED. NO REFUNDS OR RETURNS! ALL SALES FINAL. SERVICE FEES ARE NONREFUNDABLE.
  
  
  
  
  
  
  

  
  

  Customer response

  09/25/2023

   
  Complaint: 20530877
  
  I am rejecting this response because:

  There was a computer glitch and the ticket times were switched. This was not my fault. I believe there was a problem with the website, therefore the the company should refund my money. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  06/05/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought 2 tickets for the paranormal cirque that was supposed to take place in ************** on **** 3rd, 2023. The dates were changed without notice and the show is rescheduled for ************** at the beginning on July. I have been unable to contact anyone about the refund of my two purchased tickets for **** as the show is no longer happening.

  Business response

  06/05/2023

  Customer has been issued a refund.

• Initial Complaint

  05/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On Sunday May 14, 2023, my husband and I attended Paranormal Cirque in ***** *******. Pulling in to the parking lot, we were immediately asked for $5 to park, this was not disclosed to ** with the ticket info. I recently broke my ankle and am wearing a boot on my leg, with mobility issues. There was no direction inside and people were corralled into line so we followed the crowd, not knowing we were being directed into a dark maze, which I had no desire to go into. After getting into the tent, found our VIP seats had a step down of **** inches with no hand rail. I could not make the step, so they said they were going to take care of it.they set up 2 folding chairs in the walk way and said all set. We still ended up paying $129 for horrible seats. In addition, they claimed it was climate controlled, there was no AC, no fans and no air movement, the temperature had to be around 110 degrees. Horrible experience

  Business response

  05/23/2023

  I will need to pull all the information before responding.

  Expect a response within 24 hours.

   

  ************************, *************************************************** LLC

   

  Customer response

  05/24/2023

   
  Complaint: 20067478
  
  I am rejecting this response because:
  They have not responded to the refund request 
  Sincerely,
  
  *****************************

  Business response

  05/25/2023

  Order has been refunded

  Customer response

  05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Purchased tickets to see Paranormal Cirque for Saturday, July 30th, at 6:30 with two of my friends and my girlfriend, thinking it was just a circus show. We entered and were confused to see that there was a haunted maze we had to go through before getting to our seats. I went to see if anybody could help me out and they were rushing us since there was a line piling up, so one of the workers decided to come up to the group and smacked my girlfriend's *** and aggressively screaming "GO GO" forcing us into the maze so we can get out of the way. In doing so, we went into the maze where there was more slapping and grabbing. After the maze, we immediately left the premise and went straight to the ticket booth to demand a refund. We ended up not getting any refund. It was at this moment too that we checked online (where we had purchased the tickets) to see if they said anything about a maze and/or if there was anything about the actors touching you and to my surprise, not a single thing was mentioned on their website information nor the terms and conditions (I spent a while reading thoroughly to make sure I didn't miss anything in fine print). I am asking for the refund of $57.32 for the two tickets I have purchased.

  Business response

  08/31/2022

  Business Response /* (1000, 11, 2022/08/22) */ When purchasing tickets, customers have to check a box on our ticketsite acknowledging the fact of touching. When they enter the show there are numerous postings referencing the same. As for "smacking" someone's behind, with the constant moving of people, waving of arms, touching was easily misinterpreted as "smacking someone's behind". Photo's of warning are included in this email. Consumer Response /* (3000, 13, 2022/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Business goes on to state that customers have to check a box on their ticket site acknowledging the fact of touching, when this is not the case. I have attached 3 screenshots, two from the email sent to me and one screenshot straight from the site just now. Not one word of touching is acknowledged on their website nor their email. It is extremely disgusting to also say that touching can be easily misinterpreted as "smacking someone's behind," especially when that's exactly what happened and you are trying to downplay the truth. Business Response /* (4000, 15, 2022/08/29) */ I will refund the $57.32. I will need the Order Number and name the tickets were purchased under. Consumer Response /* (2000, 17, 2022/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) The order number is XXXXXX, name is ***** ****** ********

• Initial Complaint

  03/27/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My friend and I were extremely excited about the sister show Paranormal Cirque. (They do not have a separate BBB and have been referred to on this complaint site before.) I drove 250 miles to come see it. When we first arrived we had to pay $5 to park, which was not listed anywhere on the ticketing site. We were directed to go through the "haunted maze" in the beginning. If by haunted maze you mean where people get to grab your behind, poke at you with fake chainsaws, and hit you in the arm. (It wasn't until we left where we saw a dimly lit sign way above in a barely readable font that said something about being "touched" NOT grabbed at.) So that already put us on edge but we had spent all this time driving to see the show and the money for the tickets. It started great with the zombie acrobats. Then at one point the contortionist is being walked around on a leash. We were in seats C12 and C13 in the premium section. What we did not expect was the actor to reach into a STRANGERS'S popcorn and dump it all over my friend. Head to toe she was covered with someone else's food. The nun portion is where things got completely awful. The nun went around making men stand up, flex their arms, and then proceeded to sexually assault them. He would reach over, at one point directly to the guy behind us, and grab the mens genitalia. This happened to numerous men. Grabbing another persons private parts IS sexual assault. This bit went on for 20 minutes before we decided to walk out only when the actor was all the way across the stage because we feared retribution. We were right in the front row so you couldn't have missed us. I went back and checked the terms and conditions and at no point does it say you consent to being touched, grabbed, fondled, grinded on, or have food thrown onto you. It just says "may be part of the act that may be considered offensive." If we had known, we never would have came. I don't know how this is even legal, it's probably not.

  Business response

  04/18/2022

  Business Response /* (1000, 11, 2022/04/15) */ Customer has been refunded $68.90 on order Consumer Response /* (3000, 13, 2022/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have not received a refund, when will it be processed to my bank? Consumer Response /* (2000, 15, 2022/04/18) */ Received refund today.

• Initial Complaint

  03/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  This company is a reseller for SmokeRhino, which is a company in Italy. We have a retail location that we wanted to install 5 smoke units in should our alarm go off. We have received absolutely no support from this reseller, the company, or anyone for that matter. In fact, they advertise that the system installs simply with an alarm system. None of the technicians with our alarm company could figure out how to get these things to work. Alarms and lights work, but smoke canisters simply won't fire. We have requested technical support over 5 weeks ago and have yet to hear from someone. If you're going to sell a product, stand behind it and offer support.

  Business response

  06/30/2022

  Business Response /* (1000, 10, 2022/04/15) */ At this time our technician is gaining the information necessary for the consumer. We would need 5 days Consumer Response /* (3000, 12, 2022/04/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) No, we have repeatedly requested for technical assistance for over 2 months. We have been ignored and that is all this company has offered us.

• Initial Complaint

  01/08/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  I placed a order for two adult tickets and 1 child. When I followed the prompts I had inserted promo code to ticket for discount. After purchase went thru I realized the discount was not applied to my purchase of $161.25. When I called explaining the matter. No one was welling to help. So I asked to speak to a manager who's name he s Louis. He was rude and disrespectful and not helpful.We stated to him at this point we are not planning on going to this show on 1-9-2022 at 4:30. When asked for a refund he refused

  Business response

  01/12/2022

  Business Response /* (1000, 5, 2022/01/10) */ I have attached transaction of purchase. Customer purchased tickets in Gold level. Discount are only for Section 2 & 3 in Blue or Red level. Customer was not due discount. I have also uploaded our Digital Coupon that states at what level a discount is given. Customer attended show January 9th, 2022 at 4:30. Consumer Response /* (2000, 7, 2022/01/11) */ already taken care of

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩