Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tickets to this show for $150. While I understand the no refund policy it was not initially listed in any space until the the point of purchase. An extenuating circumstance occurred to where we are unable to make the show and I explained this to the manager who refused to budge on the "no refund" policy. We are out $154 and I was told I could resell the tickets but their email also says that the resale of tickets is strictly prohibited. There is also a policy that indicates there will be no refund for adverse weather. This is a traveling circus and if they give you another ticket you may have to travel hours to another event. This is an unreasonable burden on the consumer.

  Business Response

  Date: 03/16/2025

  Our *********** Manager spoke with this gentleman regarding this issue. As he stated, our shows have a "NO Refund" policy. 

  Before purchasing it states in multiple places on our website that we have a no refund policy. 

  This gentleman was not happy with the result and proceeded to display aggression with our Manager.

   

   

• Initial Complaint

  Date:09/17/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought tickets to their show Paranormal Cirque in ********** for September 21st @6:30pm. A week before the date of the show, we received an email saying that the show was cancelled due to venue restrictions (the shows were not selling well). We were given an account credit and told to reschedule to a show happening in another city. No refunds were offered, and myself and my party cannot travel due to distance, as well as work obligations. We took time off for the original date and are unable to travel for their ONLY other Canadian show date. This is bad business to think a company can sell tickets to shows that I very well think they never had the intention to run, and then cancel, reaping the financial profits. We as ticket purchasers received nothing in exchange for our hard earned money at no fault of our own: whereas Cirque Italia made the choice to cancel and took our money anyways.

  Business Response

  Date: 09/23/2024

  The customer had already been refunded before the complaint was made.

  Customer Answer

  Date: 09/25/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Sydney Derosi

• Initial Complaint

  Date:10/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon arrival, we were shoved by employees into a haunted house/maze, which we were never informed of. Worse, however, at the show itself, members of the audience were chosen (not volunteered, forcibly chosen) to go on stage, be handcuffed to a board, have their eyes covered, and members of the circus began sexually assaulting those chosen, grabbing their ******** repeatedly. I am currently working with an attorney (and folks I met after the show) to file a lawsuit. Order # *******

  Business Response

  Date: 10/05/2023

  Good afternoon,

  Before being able to order tickets on line, customers have to check the box that they are of age. Once the order is placed the customer receives the attached email acknowledgement and/or receives the same by text message. In this case, the ************** received both.

  Order sent via SMS to **********
  **************************************************************
  
  Order# *******
  

  Hello *******************,
  This is confirmation of your ticket order # ******* from Paranormal Cirque placed on Saturday Sep 30, 2023 3:14 pm.
  Click here for mobile-friendly tickets.
  Share this event link with your friends and family and they will get a 10% discount (only available for this location). Make sure they use the promo code REF-******* at checkout
  Please note: It is CASH ONLY inside the tent for concessions.
  Order Information
  Billing Info: *******************
  ********************************************************************
  55114
  Customer Name: *******************
  Email: ************************************
  Phone Number: **********
  Order Items
  Event Name Date & Time Seat/Options Type Price
  Paranormal Cirque - **************, ** Saturday Sep 30, 2023 9:30 pm Section 2: Black ********** 5 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque - **************, ** Saturday Sep 30, 2023 9:30 pm Section 2: Black ********** 6 Adult (18+) Level 2 Black $35.00
  SubTotal: $70.00
  Service Fee: $4.00
  Delivery Fee: $0.10
  Tax: $5.52
  Total: $79.62
  Location
  **************
  ********************************* N
  **************, ** 55109
  Transaction History
  Method Transaction ID Date/Time Amount
  Authorize.net Charge *********** 09/30/23 3:14pm $79.62
  Ticketing powered by MaestroTickets.com
  Ticketing Policy
  By purchasing or receiving tickets to Paranormal Cirque, you agree that you have read and understood the terms and conditions below of the Ticketing policy below:
  I am over 17 years of age for a single ticket purchase or 21 years of age for multiple tickets purchased. I agree that I will be attending with any patrons under 17 and that I am the parent or guardian of 21 years of age and that these patrons are a valid age of *****. I agree that I will have to show valid Photo ID with a birthdate for entry into the show. I further acknowledge that this show has explicit adult content including; language, sexual content, and material that is not suitable for children under the age of 17 and some adults as well. You *** experience or be apart of a comedy performance that *** be offensive to some. There are no refunds and all sales are final. No costumes or mask are allowed. There is no smoking of any kind under the tent. Warning this show *** be sensitive to heart conditions or abnormal blood pressures, neck, back, or similar physical conditions, expectant mothers or possibly pregnant, motion sickness or dizziness, medical sensitivity to strobe effects, medical sensitivity to fog or haze effects, claustrophobia, recent surgery or other medical conditions that *** aggravated by this show, ADA ***** must be transferred to assigned seat with assistance from their party; show will not assist, ***** with service animals please see show staff for assistance.
  Additional ticketing policy: All sales are final. All acts advertised were available at the time of publication, however, acts and performance times are subject to change without notice. No refunds or exchanges. Passes/tickets lost or stolen will not be replaced. Management reserves the right, without the refund of any portion of the pass/ticket price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law, or whose conduct is deemed illegal, disorderly, or offensive to management. Persons entering the venue are subject to search for contraband, unauthorized merchandise, alcohol, controlled substances, weapons, firearms, fireworks, video equipment, or recording devices, costumes or masks which are expressly forbidden. Any persons found attempting to enter the venue with the forbidden item(s) will be refused access, or, at venue's discretion, allowed to give up the forbidden item(s). Confiscated items will be destroyed or given away at venue's discretion. Pass/Ticket user assumes all risks of personal injury incidental to the event, whether occurring prior to, during or subsequent to the event. Ticket holder releases management and owners from all liability in the event of an accident, fall, damage, or theft while on the premises. Management reserves the right to cancel any ticket at any time.
  The resale, attempted resale, transferable, or reproduction of passes/tickets is prohibited. Pass/ticket user consents to the Circus and its affiliates' use of his/her likeness incidental to any video display or news media coverage. No refunds on shows canceled or postponed due to the venue or "severe weather alerts." If cancellation or postponed show, the customer will be notified of rescheduled showing to later showing. If a promotional coupon is being offered, you must obtain promo codes prior to ordering tickets and are only valid at the time of purchase. Coupons, Promotional Discounts, and Special Offers are only available during the period offered, and will not be applied retroactively. RESALE OF TICKETS IS STRICTLY PROHIBITED. NO REFUNDS OR RETURNS! ALL SALES FINAL. SERVICE FEES ARE NONREFUNDABLE.
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 10/06/2023

   
  Complaint: 20680786
  
  I am rejecting this response because, the response did not discuss any of my two major issues: that 1.) members of the audience were sexually assaulted, and 2.) there was no mention of a haunted house walkthrough, which we were shoved into by staff members. I am requesting a full refund at this time.

• Initial Complaint

  Date:08/28/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 8/12/23 for ****** Show was scheduled for 8/26/23 when placing the order said to was for the 9:30pm show on their website. The email said 6:30pm EST but when taking the screen shot online it said 9:30pm EST. The ticket booth people said we were out of the ****** if we didnt go to another show. Only 8 of us could go to the 11:30pm EST and they told us to stand outside and sell the tickets. We were out 8 tickets and they refused to refund. We showed the screen shots of everything the the staff was rude and said you need to learn how to read the fine print where we do non refundable. They switched out time and 8 of us could not make it to the show. I am now out of ****** and have to figure out how to get that money back and send to the 8 people for their tickets.

  Business Response

  Date: 09/21/2023

  CUSTOMER BOUGHT TICKETS FOR THE AUGUST 26, 2023 SHOW AT 6:30 PM,  as per below.

  CUSOTMER SHOWED UP TO THE 9:30 SHOW INSTEAD; certainly customers fault

  Our ticket office honored the tickets at our 11:30 show.

   

  No Refund

   

   

   

   

  Order# *******
  Hello ******************************* ,
  This is confirmation of your ticket order # ******* from Paranormal Cirque placed on Saturday Aug 12, 2023 4:27 pm.
  Click here for mobile-friendly tickets.
  Share this event link with your friends and family and they will get a 10% discount (only available for this location)
  Please note: It is CASH ONLY inside the tent for concessions.
  An important message concerning the ******19 virus
  WE STRONGLY RECOMMEND THAT ALL OUR SPECTATORS WEAR A MASK TO THE SHOW. IF YOU ARE FULLY VACCINATED, PLEASE USE YOUR DISCRETION.
  WE STRONGLY RECOMMEND YOU FOLLOW YOUR STATE/COUNTY/CITY GUIDELINES, FOR COVID.
  IF YOU'RE EXPERIENCING ANY SYMPTOMS LIKE COUGH, SORE THROAT, HEADACHE,FEVER, PLEASE REFRAIN FROM ATTENDING THE SHOW.
  Order Information
  Billing Info: *******************************
  
  Purchased For: *******************************
  Purchased For Email: ***************************************
  Order Items
  Event Name Date & Time Seat/Options Type Price
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 10 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 11 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 12 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 13 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 14 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 15 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 16 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 17 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 10 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 11 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 12 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 13 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 14 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 15 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 16 Adult (18+) Level 2 Black $35.00
  Paranormal Cirque III - ****************, ** Saturday Aug 26, 2023 6:30 pm Section 2: Black ********** 17 Adult (18+) Level 2 Black $35.00
  SubTotal: $560.00
  Service Fee: $32.00
  Tax: $33.60
  Total: $625.60
  Location
  Black & White **** 2
  
  ,
  Transaction History
  Method Transaction ID Date/Time Amount
  Authorize.net Charge *********** 08/12/23 4:27pm $625.60
  Ticketing powered by MaestroTickets.com
  Ticketing Policy
  By purchasing or receiving tickets to Paranormal Cirque, you agree that you have read and understood the terms and conditions below of the Ticketing policy below:
  I am over 17 years of age for a single ticket purchase or 21 years of age for multiple tickets purchased. I agree that I will be attending with any patrons under 17 and that I am the parent or guardian of 21 years of age and that these patrons are a valid age of *****. I agree that I will have to show valid Photo ID with a birthdate for entry into the show. I further acknowledge that this show has explicit adult content including; language, sexual content, and material that is not suitable for children under the age of 17 and some adults as well. You *** experience or be apart of a comedy performance that *** be offensive to some. There are no refunds and all sales are final. No costumes or mask are allowed. There is no smoking of any kind under the tent. Warning this show *** be sensitive to heart conditions or abnormal blood pressures, neck, back, or similar physical conditions, expectant mothers or possibly pregnant, motion sickness or dizziness, medical sensitivity to strobe effects, medical sensitivity to fog or haze effects, claustrophobia, recent surgery or other medical conditions that *** aggravated by this show, ADA ***** must be transferred to assigned seat with assistance from their party; show will not assist, ***** with service animals please see show staff for assistance.
  Additional ticketing policy: All sales are final. All acts advertised were available at the time of publication, however, acts and performance times are subject to change without notice. No refunds or exchanges. Passes/tickets lost or stolen will not be replaced. Management reserves the right, without the refund of any portion of the pass/ticket price, to refuse admission or to eject any person who fails to comply with the rules of the venue, local, state or federal law, or whose conduct is deemed illegal, disorderly, or offensive to management. Persons entering the venue are subject to search for contraband, unauthorized merchandise, alcohol, controlled substances, weapons, firearms, fireworks, video equipment, or recording devices, costumes or masks which are expressly forbidden. Any persons found attempting to enter the venue with the forbidden item(s) will be refused access, or, at venue's discretion, allowed to give up the forbidden item(s). Confiscated items will be destroyed or given away at venue's discretion. Pass/Ticket user assumes all risks of personal injury incidental to the event, whether occurring prior to, during or subsequent to the event. Ticket holder releases management and owners from all liability in the event of an accident, fall, damage, or theft while on the premises. Management reserves the right to cancel any ticket at any time.
  The resale, attempted resale, transferable, or reproduction of passes/tickets is prohibited. Pass/ticket user consents to the Circus and its affiliates' use of his/her likeness incidental to any video display or news media coverage. No refunds on shows canceled or postponed due to the venue or "severe weather alerts." If cancellation or postponed show, the customer will be notified of rescheduled showing to later showing. If a promotional coupon is being offered, you must obtain promo codes prior to ordering tickets and are only valid at the time of purchase. Coupons, Promotional Discounts, and Special Offers are only available during the period offered, and will not be applied retroactively. RESALE OF TICKETS IS STRICTLY PROHIBITED. NO REFUNDS OR RETURNS! ALL SALES FINAL. SERVICE FEES ARE NONREFUNDABLE.
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 09/25/2023

   
  Complaint: 20530877
  
  I am rejecting this response because:

  There was a computer glitch and the ticket times were switched. This was not my fault. I believe there was a problem with the website, therefore the the company should refund my money. 

  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:06/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 tickets for the paranormal cirque that was supposed to take place in ************** on **** 3rd, 2023. The dates were changed without notice and the show is rescheduled for ************** at the beginning on July. I have been unable to contact anyone about the refund of my two purchased tickets for **** as the show is no longer happening.

  Business Response

  Date: 06/05/2023

  Customer has been issued a refund.

• Initial Complaint

  Date:05/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sunday May 14, 2023, my husband and I attended Paranormal Cirque in ***** *******. Pulling in to the parking lot, we were immediately asked for $5 to park, this was not disclosed to ** with the ticket info. I recently broke my ankle and am wearing a boot on my leg, with mobility issues. There was no direction inside and people were corralled into line so we followed the crowd, not knowing we were being directed into a dark maze, which I had no desire to go into. After getting into the tent, found our VIP seats had a step down of **** inches with no hand rail. I could not make the step, so they said they were going to take care of it.they set up 2 folding chairs in the walk way and said all set. We still ended up paying $129 for horrible seats. In addition, they claimed it was climate controlled, there was no AC, no fans and no air movement, the temperature had to be around 110 degrees. Horrible experience

  Business Response

  Date: 05/23/2023

  I will need to pull all the information before responding.

  Expect a response within 24 hours.

   

  ************************, *************************************************** LLC

   

  Customer Answer

  Date: 05/24/2023

   
  Complaint: 20067478
  
  I am rejecting this response because:
  They have not responded to the refund request 
  Sincerely,
  
  *****************************

  Business Response

  Date: 05/25/2023

  Order has been refunded

  Customer Answer

  Date: 05/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:08/01/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased tickets to see Paranormal Cirque for Saturday, July 30th, at 6:30 with two of my friends and my girlfriend, thinking it was just a circus show. We entered and were confused to see that there was a haunted maze we had to go through before getting to our seats. I went to see if anybody could help me out and they were rushing us since there was a line piling up, so one of the workers decided to come up to the group and smacked my girlfriend's *** and aggressively screaming "GO GO" forcing us into the maze so we can get out of the way. In doing so, we went into the maze where there was more slapping and grabbing. After the maze, we immediately left the premise and went straight to the ticket booth to demand a refund. We ended up not getting any refund. It was at this moment too that we checked online (where we had purchased the tickets) to see if they said anything about a maze and/or if there was anything about the actors touching you and to my surprise, not a single thing was mentioned on their website information nor the terms and conditions (I spent a while reading thoroughly to make sure I didn't miss anything in fine print). I am asking for the refund of $57.32 for the two tickets I have purchased.

  Business Response

  Date: 08/31/2022

  Business Response /* (1000, 11, 2022/08/22) */ When purchasing tickets, customers have to check a box on our ticketsite acknowledging the fact of touching. When they enter the show there are numerous postings referencing the same. As for "smacking" someone's behind, with the constant moving of people, waving of arms, touching was easily misinterpreted as "smacking someone's behind". Photo's of warning are included in this email. Consumer Response /* (3000, 13, 2022/08/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Business goes on to state that customers have to check a box on their ticket site acknowledging the fact of touching, when this is not the case. I have attached 3 screenshots, two from the email sent to me and one screenshot straight from the site just now. Not one word of touching is acknowledged on their website nor their email. It is extremely disgusting to also say that touching can be easily misinterpreted as "smacking someone's behind," especially when that's exactly what happened and you are trying to downplay the truth. Business Response /* (4000, 15, 2022/08/29) */ I will refund the $57.32. I will need the Order Number and name the tickets were purchased under. Consumer Response /* (2000, 17, 2022/08/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) The order number is XXXXXX, name is ***** ****** ********