ComplaintsforMod-Zen Construction, LLC
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Complaint Details
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Initial Complaint
08/07/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On 3/3/23 I signed a contract with *********************, owner of Mod-Zen Construction LLC, and paid them a $5000.00 downpayment for work to be completed on my property. The work was to begin within ***** weeks from 3/8/23. That would put the work to begin by 8/24/23-9/21/23. However, no work has been started to date. I have tried multiple times to communicate with him to proceed with my repairs but that has proven to be ineffective. I want my money back. I am not the only resident in my neighborhood in this situation with his company. He has multiple addresses and mailboxes. To say communication is difficult is an understatement.Business response
08/08/2024
*****, We apologize for the communication issues, Can we please still have the opportunity to repair and fix your house properly? Is that still an option? We can get you started in the next few weeks, and we would be grateful for the opportunity to complete the contract as stated.
If not, we will send you a refund slip, and Hold Harmless and prepare your refund as requested. Please let us know.
Initial Complaint
06/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
A year after signed agreement and $7500 deposit, still no work done as of 4/12/2024. No replies to my emails, no one answers the phone (voicemail is full), did not get the engineered plans correct for my home (I am a draftsman working for engineer company, I know how it is done!), they are no longer at the address on the agreement. The work they promised was to replace a carport and porch, plus metal roof over both and laundry shed of my mobile home, damaged and/or destroyed by hurricane ***.Initial Complaint
06/24/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
2/2/2022 date of transaction pd $10K by Personal check. Nature of the business: ************** New Carport, New Concrete Driveway and 12x12 stick built Shed. Then on 09/20/2023 ******************************* Presented an Invoice to my ********************** located in *****, ******* for an additional $10K for payment, which they paid without my acknowledgment out of my escrow account being held at *********************** To be at Completion of contract. The business has Charlotte ****************** Building Permits EXPIRED for SEVERAL Years. A Consumer Complaint was filed with Charlotte ****************** by me on May 6, 2024. A violation certified letter has been sent to him from ****************, with No results. The Florida Highway Safety and Motor Vehicles FLHSMV complaint has also been filed upon this company. Date of Investigation 3/12/2024, currently Non-Completion to date. I am Homeless because of this situation, Im literally camping in the residence with NO Utilities connected working to the home which also a violation to Florida statues. It is a Very Unhealthy way of living. I have received a violation letter dated 05/07/2024 Requesting property violations to be corrected within Thirty Days from date of letter: hiring a contractor, obtaining a permit and final inspection. Im protecting of my Residence for squatters well as Governor ******** Hurricane *********************. The Home has been listed for sale as well. A police report has also been done. *************************** believes the Manufacture Legacy Homes needs to do ALL & Any repair work to the home. He was recommended by the Dealership Home Nation of ***********, ** to do the job. *************************** also took upon the job with his other business: AMHS of SW Florida of commencing a Non-Completion of the Contract as of 04/27/2022 being pd $20K as well in total. I am originally from the state of ********* hoping to live in my future retirement home including my sons. He is committed ************** of Contract, ViolationsInitial Complaint
06/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We were promised a carport from Mod-Zen on 12/16/2022 and gave them a deposit of $5665 for the work. At the time we signed they said that it would be 15 weeks out. Needless to say that never happened. We have to call and were promised a refund. They didn't keep the agreement and finally my *********** contacted them to say we canceled this carport and wanted the refund of monies. Never happened. Finally we got the carport from SafeBay Roofing. Mod-Zen cost for total would have been $17,000, with an additional gutter for $2200. Safebay Roofing cost was $24,025.00 upon completion. We withheld $2000 until we return in November of this year..There are so many people in **************************************** that have been scammed from this company. They swooped in after Hurricane *** and promised the sun to all of us however that was a far cry from what really happened to most of us.Initial Complaint
06/10/2024
- Complaint Type:
- Order Issues
- Status:
- Unresolved
6/12/23 contract Replace destroyed lanai / 1/3 of the job was put as a deposit $13,000Business response
07/31/2024
There was an issue with getting her financing for the rest of the work, this has been taken care of, and we plan to resume the work.Customer response
08/02/2024
Complaint: 21823875
I am rejecting this response because:on contract it says next payment is at half way. The Sub contractor refuses to do any more work and less full payment is made.
My loan through FEMA and small business needs to see the itemize work for the $13,000, which the subcontractor has said mod Z has spent. He also said he did not get any money from ***************************.
Sadly waiting on funding and watching my Plywood Buckle on unfinished deck that should be a half finished Raise lanai. Not a happy Customer
******************************;
*********************************Business response
08/08/2024
The deck is up, and walls are up, that qualifies as halfway. we just want to be assured that the financing is happening, because we are a small company we cant carry customers and we want you happy as well.Customer response
08/09/2024
Complaint: 21823875
I am rejecting this response because: Its Unbelievable that this was worth $13,000 and I have no permits no stairs no doors no walls I still need to see where that $13,000 went and this was a disaster loan from the federal government please help thank you ******************************;
Sincerely,
*********************************Initial Complaint
05/29/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Contractor signed contract 1/26/2023. filed permit #*********** charlotte ***************** has promised several dates where materials were to be delivered and then no showed.Work has not been performed and materials have not been delivered as promised.Home is mother's who is now in nursing home and due to her health, home will need to be sold. Home cannot be sold without carport and garage roof. ( contracted work ).Business response
06/12/2024
We have agreed with ************* on a date to finish ,the job will be 100% with in 2 weeks.Initial Complaint
03/21/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
Contract signed in February of 2023 for Hurricane *** repairs. Paid 1/2 of entire amount on contract signing date of 2/17/2023. In September 2023, paid additional money for start of job. The only work they've done to present is delivering windows and digging holes for carport supports. Filled holes in with concrete.Initial Complaint
03/19/2024
- Complaint Type:
- Order Issues
- Status:
- Unanswered
10-2-23 Paid deposit.1-2-24 partial demo out of *******************.*********************** would not update invoice. No worker except 2 days, left space no floor or walls, live electrical wires left, electrical outlets left open.Will not give new contract after months of written requests and received no money back upon 5 demands.Initial invoice against code!!!Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Mod-Zen construction did, on 3/14/2023 sign a contract through their representative, Ron C., for the construction and completion of a new screen room per the attached contract with completion scheduled.. for Nov. 14th, 2023. The deadlines have not met, no construction has been performed, no construction drawings have been shown, no evidence of materials ordered or purchased has been presented, repeated phone calls have not been answered, few were with no satisfaction, request for refund of the $5,000.00 deposit have been ignored and, as a result we cancelled the contract on 11/22/23. I did sign an application for a permit on 11/22, however they failed to meet all deadlines and could not complete the project in any reasonable timeframe so we cancelled the contract. We have documentation showing calls and request for refund including a certified letter which was refused and returned. We therefore request the return of the $5,000 deposit.Initial Complaint
03/07/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
ON 10/26/23, I signed a contract to purchase 3 new windows. The contract states completion date between 8 and 12 weeks. I gave them a down payment of $1183 on a total cost of $2366. Despite numerous attempts by email and telephone voice messages ( they don't answer the phone), I've received excuses, promises and lies about when the windows would be installed. Now, I get no response from the contractor, *****************************.
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Customer Complaints Summary
36 total complaints in the last 3 years.
25 complaints closed in the last 12 months.