ComplaintsforSeashore Marble & Granite, LLC

• Initial Complaint

  12/19/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Seashore Marble & Granite installed quartz in the kitchen of a condominium owned by my husband and I. The installer caused a fire at the garbage disposal switch with his cutting machine on August 9, 2022. I reported this to ****** at "Seashore" on the same day with pictures of the outlet and electrical panel which was tripped by the fire. She said to let her know if we experience any problems related to the fire at that outlet. Our tenant moved in at the end of October and discovered the dishwasher was not working properly the first time he ran it. The dishwasher is on the same line as the disposal switch that caught fire. An appliance technician charged $89 to tell me it would cost $365+tax to repair one of the parts, and could not guarantee it would definitely work after that repair. It was recommended that replacement would probably be best, which cost $695.49 through ******* I sent an email to ****** on November 16th to report the dishwasher, which shares the same breaker as the disposal, was not working. Her supervisor, ******, left a voicemail on November 22, 2022 to call him. I tried to return his call a few times and left messages with no return calls. The dishwasher was installed on November 29, 2022. I sent more emails to ******, who told me ****** was busy. ****** finally reached out December 14th and thinks I should have made the tenant wait over a month for him to send his electrician to check the dishwasher, which was only offered as a solution on December 14, 2022. ****** will not take any financial responsibility for the damage from the fire in the disposal line caused by his installer. ****** had plenty of time to make arrangements for his electrician to look at it prior to the new dishwasher being installed, if this is what he was going to offer, however, he did not offer this in a reasonable amount of time. I sincerely hope Seashore Granite reconsiders its position on this matter and offers financial compensation for the damage they have caused.

  

  Business response

  12/22/2022

  Dear ******,
  
  After your last email I spoke to ****** to get a bit more clarification on what happened. ****** is the owner of Seashore, and unfortunately his schedule is extremely busy, and he has asked me to apologize for the previous phone tag as it really was difficult for him to be available to reach out to you. December is always the busiest month of the year due to the holidays, and we dont want you to feel like you are less than priority to us.
  ****** explained to me that he is not refusing to take responsibility for the damage, he just thinks it is not fair that we were not contacted to try to fix the issue before being sent a bill. When we spoke about the issue in August, you had explained that your contractor would be stopping by the following week and he would be connecting the garbage disposal and dishwasher, and you said you would be in touch if something was not working.After almost four months you reached out to us requesting a refund. Instead of letting us know about the issues to let us take care of everything, you took it upon yourself to do it and then charge us for it without even giving us a chance to send somebody out to inspect the problem.
  After further consideration, ****** has decided to cover 50% of the dishwasher replacement cost. Please let me know if I can process the refund to the same account that was used for the payment.
  Dont hesitate to reach back out to me if I can be of any further assistance.
  
  Happy Holidays!

  Customer response

  01/09/2023

  I appreciate your offer, however, Seashore had plenty of time to communicate and send their own tech out to try to repair prior to the new dishwasher being installed on November 29. It would be unreasonable for my tenant to wait over a month for Seashore to come out with their own electrician to see if they could possibly fix it. 
  Again, I communicated to Seashore in the middle of November that the dishwasher was not working after my new tenant, who moved in at the end of October, attempted to use the dishwasher for the first time since the fire. I paid a tech $89 for a diagnosis and he recommended a repair that would cost $365 + tax. Based on my experience as a property manager and the appliance tech could not guarantee that the part would definitely fix the dishwasher and other parts might be required, I ordered a dishwasher from ****** for $695.49. At a minimum, Seashore should reimburse for the cost of the diagnosis and the repair including tax of $479.55, as that might have solved the problem. Thank you for your cooperation.

  

  Business response

  01/19/2023

  Dear ******,

  We apologize for any inconveniences this may have caused. 

  After further consideration we have decided to go ahead and reimburse you for the cost of diagnosis and repair, a total of $479.55.

  Please contact us at your earliest convenience so we can settle this matter.

   

  Thank you,

  Seashore Marble & Granite

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