ComplaintsforNewswire
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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
After paying $1200 for a press release on my deceased sibling who was being inducted into a sports Hall ** Fame (I found out it did not go to the journals I paid prime for anyway), Newswire.com sales manager contacted me and began pressuring me to sign up with his pitch. Being unfamiliar with the release process I took notes and first refused. He call again with selling I asked for a 6-month trial. He said ok then called and said the boss I must accept 1 year at $24,000 or $$28,000 to help my brother in distributing his info. It was Black History month February and brother was being inducted into a second significant Hall of fame and I gave them my release to be ready to go as I was told they will release it once I pay. Being a once a year history month I was desperate to.believe I can get the work done as I was told. I paid the $24K. Then the next day I texted the sales manager this is not my release and I think I must cancel the agreement because this is not the understanding I have. The sales manager then sweet talked (Im a 69 year old Black senior female wishing to preserve my brothers achievements in Black history and Ive been deceived. After giving them a chance to make good, they did not. I advised them I am terminating them for bait and switch and false advertisement when I did not see any of my releases done as I submitted and hired them for. Then after terminating I am told that they would not release them for them not being released on March 17, the day of formal declaration of termination and reason. All this time from Feb.1, 2024 until March 17 when I called it quits, never ever in any prior conversation did anyone there say directly to me the truth about not feeling my release story qualified as a release specifically written about my brothers induction and tennis match. I checked with other firms and they would have no problem so this is their incompetent response to not knowing anything about sports or entertainment journalism.Initial Complaint
10/02/2023
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We tried to purchase a one-time press release distribution service via ***********************************. However, there were issues with the purchase as none of our payment methods were accepted. Next, we reach out to the help desk directly to apply for the service. It worked out and we got our article posted.We checked our accounts afterward and it seems like we were charged multiple times on our AMEX card and PayPal account. We were charged a total of 8 times on our AMEX card, 1 time on our NICOS card, and 1 time on our PayPal account, which should only be a one-time payment on our AMEX card, the one we made via the help desk.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.