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ComplaintsforWimpy's Backhoe Service Inc.
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Complaint Details
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Initial Complaint
05/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On April 19, 2024, a young ********** from Wimpys ********************* removed existing garbage disposal; supplied and installed a Pro750 7/8 HP horsepower disposal. Prior to beginning the work a quote for the garbage disposal was verbally given to me. The issue is apparently I didnt clearly hear the number he quoted. Nor was a written quote handed to me for clarity. Once the install was completed, the ********** handed me the electronic IPad for me to electronically sign my name on the signature line. At no time was a written summary of the product description nor the price charge provided to me review. Had I been offered a written copy of such information, Iwould not have signed on the IPad. In fact, the IPad screen was blank of any information of the product or the charge for me to see. Only the signature space was visible. I researched comparable companies, ******************** for garbage disposal prices. Amazon-$129.00-$189.00. Home Depot-$329.00-$399.00. Both companies list 3/4-to 1 horsepower power. My Wimpys invoice lists the garbage disposal they installed at 7/8 horsepower as no other company identifies this horsepower. My request for settlement is a comparable price change at the going rate of these two companies as a billing adjustment. Please note: as a 78 year-old senior citizen female who lives alone in a condominium, this experience has been unnerving to me when I think back how a business did not provide quotes in writing as guidance for clarity in financial decisions.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.