ComplaintsforInternational Rebates, LLC
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Complaint Details
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Initial Complaint
06/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
******************************* received a Life Protect item in 2/24. He no longer needed it and was told he could return it and receive a $25.00 rebate for using it. They sent a ***************** card as well as the Official $25 Gift Rebate Registration Form. The Certificate Code is GIFTIR0419, Certificate No.: *******. I returned the registration form on the behalf of *********************************************, NE on 03/04/24. The Terms and Conditions says to allow 8-10 weeks for processing, It has been long past that time and he still has not received his $25.00 rebate. We would appreciate knowing the status of the rebate and how much longer he must wait to receive it. Please mail to: ******************************* ***************************************. Your attention to this matter in a timely response is greatly appreciated. - ************************* on behalf of *******************************Business response
07/16/2024
A $25 Gift Card was sent out to resolve this issue with ********************, *** tracking # **** 5152 7926 4194 4243 98 expected arrival Monday 7/15/2024. Thanks for your assistance on this matter.Initial Complaint
12/05/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business is advertising my personal phone number as as this business' "other" number. Please have them remove my phone number from all listings associated with this "business". Thanks.Business response
12/13/2022
Upon review of this complaint and a thorough search of our consumer database and phone system we have no record of this customer or phone number referenced in this complaint. Our company adheres to 100% compliance with all state and federal requirements and contact only those customers that we have obtained expressed written consent to contact.Customer response
12/16/2022
Picture is on your web site of my phone number being listed as other phone for international rebates. Again, I have had this personal cell phone # for at least 7 years, and I have nothing to do with international rebates. Please have my number removed from association with this seemingly shady business.Initial Complaint
10/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
International Rebates, LLC seems to have no intention to work with its customers. I thought I did everything that I was supposed to comply with the many ridiculous and unnecessary hoops they want you to jump through. I filled out the information properly after a long wait to try to find out what was even going on. I waited two months to get my rebate card in the mail. When I called, the person said the request had been voided because it wasn't sent by certified mail. There was no communication from the company to let me know that I had missed this step. They simply voided the offer. When I asked for a manager they gave me the name of a person **** who is supposed to have an extension **** with the phone number of ************. The number is most likely bogus as there's an eternal busy signal with no option for an extension.Business response
10/31/2022
Good morning. This customer was not in compliance with the terms and conditions of her offer. We have attempted to reach her several times to discuss, however we were not successful in reaching her. As a customer courtesy, we have cashed her out for the rebate. The full amount of $100 was mailed to her at the address provided.Initial Complaint
01/17/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
A LifeProtect247 device was returned and we received a letter saying it had been received. A rebate form for $25 was sent in to International Rebates LLC on 04/19/2021. Now we can't reach anyone. This was turned in for *********** from ***************. I am her daughter/POA. Can you help us please? This program expires on 05/31/2022; would like to get her rebate in my name as she has since passed away. Thank you.Business response
01/24/2022
Consumer Response /* (2000, 6, 2022/01/24) */ I have received numerous calls from Brenda and they are making it right. They will send me the necessary paperwork in the mail. She has been very professional and kind. I will be totally happy once the paperwork is received which can take 8-10 weeks. Thank you for going to bat for me. Take care.Initial Complaint
11/08/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
A LifeProtect247 device was returned and a rebate form for $25 was sent in to International Rebates LLC on 8/6/21 We received a letter from Lifeprotect that equipment was received. July 27.2021 Can't get a good phone number online. All the ones we have tried are not workingBusiness response
12/09/2021
Business Response /* (1000, 5, 2021/11/16) */ Mr. ****** registered his rebate on 8.16.21. At that time he was emailed his redemption voucher, which needed to be completed and returned with his receipt. We did not receive the completed voucher and receipt from Mr. ******. After receiving the complaint in the mail, we reached out to this customer several times, but had to leave a voicemail. Mrs. ****** returned our call today. We went over the process, letting her know that we had sent them an email on 8.16.21. Mrs. ****** offered to start the process over, however as a customer courtesy we are going to cash her out for the $25 rebate. The customer is satisfied with our response and we consider the case to be closed. Consumer Response /* (3000, 7, 2021/11/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will accept the response after I have received the gift card in the mail. It was indicated that it would take 4-6 weeks. At that time I will be satisfied with the outcome of my complaint. Business Response /* (4000, 9, 2021/11/24) */ The customer failed to follow the terms and conditions of the rebate offer, we have giving the customer the opportunity of cashing out their rebate without following the steps of the process as a gesture of good faith. The rebate will be process and a check in the amount of the rebate will be mail out to the customer. We consider this matter is resolved and can now be close. Consumer Response /* (2000, 12, 2021/11/26) */ I have received the rebate and consider this complaint resolved. It should be easier to request and receive this rebate.Initial Complaint
10/19/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Returned a medical device to LIFELOCK and was sent a voucher to apply to International Rebates for a 25 dollar gift card as compensation for return of equipment. LIfelock simply said I would get a 25 dollar gift card and never mentioned the 3rd party. I filed for rebate > 2 months and received nothing. GIFTIR**** CERT NO ******* EXP 08302022Business response
11/04/2021
Consumer Response /* (2000, 10, 2021/11/03) */ This has been resolved with the company. They contacted be directly and have took care of my complaint. I am satisfied with outcome please close file thanks for your help!
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Customer Complaints Summary
6 total complaints in the last 3 years.
2 complaints closed in the last 12 months.