20 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Sam D
1 star06/26/2024
18th Street Ellenton, Fl Special order chair for over $700 and waited almost a year to receive the chair - told 3-6 months. We had to follow up many times because the company didnt contact us to give us updates. Had chair 8 months before fabric before the side seams started separating. Got the runaround, sent in photos of issues. Asked for credit or money back. They said absolutely not. The company said that this chair must be a lemon. The company sent 3 different repair people to fix the chair but the same problem reoccurred each time. We again asked for credit or money back. The company said no way and that they were done with us and no more help would be available. Poor quality item despite the company moto of the highest quality merchandise Nothing but a giant pain and a loss of money. Stay away - far away. Protect your money and spend it elsewhere.Review from Maria A
1 star05/28/2024
I purchased a sectional and a mattress from The Furniture Warehouse the mattress was not comfortable I called to let them know that the mattress is not going to work for me. also purchased the mattress cover I was never told that I was going to get charged $79.99. And they don’t refund your money they offer store credit only. When I called to speak to corporate about the charge I got a rude customer service representative Maggie. I will NEVER RECOMMEND THE FURNITURE WAREHOUSE to anyone, go spend your money elsewhere because they don’t know how to treat customers and they don’t let you know upfront about fees.
Review from M. S.
1 star03/18/2024
TERRIBLE CUSTOMER SERVICE!We purchased a brand new white leather recliner and it turned yellow. We are seasonal and used it for only 4 months and then were gone for 8 months during the warranty at which time the warranty expired and the yellowing occurred. We had the A/C on and had the recliner covered with a white sheet while we were gone.This company failed to replace the recliner after multiple requests. We also learned this was a one-off manufacturers defect - which is another reason they should have made this right!We should be a valued customer as we spent thousands of dollars furnishing our place in ********* with FW furniture.ANY reasonable company that cares about their customers would have made this right and replaced the recliner.WE DO NOT RECOMMEND SHOPPING AT FURNITURE WAREHOUSE!
The Furniture Warehouse Response
03/20/2024
The customer informed the Furniture Warehouse of their concerns and desire to have the recliner replaced. Unfortunately, due to the period of ownership the item was past its warranty. However, when the customer raised the issue to our staff, we were able to provide a $250 store credit on 1/29/2024 as an attempt to keep a valued customer. While this may not be up to the standards of the request of the customer, the item was out of warranty and the $250 store credit should hopefully serve as an opportunity to replace the damaged item.Review from Denise M
1 star11/15/2023
I lost my house in FMB in hurricane *** n moved up here last March. I bought a bedroom and small dining set. The dresser drawer needed fixing. Gash in my headboard, top on my table was put on off center. I was going home to ** the 1st week of April. I was told I could get everything fixed when I got back in November. It's now November and my headboard and drawers are fixed but my table is not. After arguing about my table being off center, service brought a different table top (the whole set came in a IKEA box )! The top was different and I refused it because it's not what I BOUGHT!! I go back to the store to look at the set in store and my chairs were different!! I didn't realize because I'm going crazy with the top. So now they changed companies so they can't get my table set. I wanted to get the one that is in the store but I can't because I bought them in March even though I've only been here for a total of 6 weeks and was told I could deal with it when I came back. Two weeks ago (I must be crazy) I buy another bedroom set and an whitish dresser. The mirror and one of the drawers had to be fixed! The dresser was like a beige color not like the one in the store! I was told it's the lights in the store. Why have lights that change the color of things you buy? That makes no sense. They wanted me to pay a delivery fee even though it wasn't my fault and I was exchanging it for another one that was $700 more!!! I paid 60 or 80 $$$ for something I feel I shouldn't have had to. Delivery is free over $750 and the new bureau was over $1,000 but they subtracted the price of the dresser being returned, unreal. My living room set I just bought has a small tear in it but you know what? I'm not even going to call cuz I'm sick of it! I bought pictures, lamps and brought 2 couples in who are furnishing there whole house. I wasted hours waiting for deliveries and service people. They have nice things just a lot of headaches. The owner sounds like a real jerk. Heartless ???????Review from Helene G
5 stars10/16/2023
I went to ****** store ***************** was more than helpful in my decision. She really did give me all the time that I need with suggestions of differents options. I sure would recommend furniture warehouse to everyone looking deserve a great service! . Thank you, ***.Review from Donald G
5 stars08/10/2023
My wife and I went to the furniture warehouse both in ******** and ****** and bought two rooms of furniture. The salespeople were great. Very helpful. I would recommend these stores to all my friends. ***********************Review from Debra M
4 stars11/18/2022
I love shopping at Furniture Warehouse in both Bradenton and Ellenton. Great selection and reasonable prices. I've bought several pieces and accessories and the sales staff has never been pushy. Delivery is within a couple days and I have recommended many friends who appreciate value for their money.Review from Albert L
1 star10/04/2022
We purchased a sectional from The Furniture Warehouse and we were not happy with the way it looked when it was delivered. We contacted the store and soon thereafter came in and purchased a different living room set at twice the price. The pick up of the first set was scheduled and when the drivers arrived we were told that they could not take it back because there were two hairs on one of the cushions. I asked the driver { David } if I could just run a quick vacuum and he said they couldn't wait. My experience trying to resolve this matter has been horrible and I was told flat out they would not take it back. Please be aware that this is not a good company to give your business.The Furniture Warehouse Response
10/17/2022
Customer purchased a 3 piece sectional from The Furniture Warehouse on 9/17/2022. The customer took delivery of the sectional on 9/19/2022. Shortly thereafter, the customer reached out to ********************** to reselect because they did not like the sectional in their home. We arranged for the piece to be picked up on 09/22/2022 so the customer could reselect in store. At the time that the return was arranged, our store manager explained to the customer that the piece must be in original condition, with no stains, pet damage, smoke odor, etc. The customer signed the original invoice stating that they agreed to these terms. These terms are posted throughout our showrooms and are given to all customers at the time of sale. When our drivers arrived at the customers home, they noted that the piece was covered in dog fur and had 2 stains. Unfortunately, The Furniture Warehouse cannot accept returns of used merchandise for reselect. We have strived to provide excellent customer service for the last 34 years.Review from Anibal R
1 star08/08/2022
The deliver $8k worth of furniture on a Saturday. The trundle bed for my daughter was missing a piece, so they couldn't finish putting the bed together. On Wednesday they finally get a replacement piece but they said they couldn't get to us until Saturday. So the second Saturday arrives. At 11am we receive a phone call from the person that was supposed to finish the job saying he would not come in because the piece was broken. Turns out the piece wasn't broken, it was just a slight cosmetic damage. After missing half of our Saturday for a no show, they cannot offer us a specific time frame to come. We have to set aside yet another Saturday to see if they will show up or not. For our troubles they offer us a $50 gift card. What am I supposed to buy with $50 when I already spent $8k and bought everything I needed. All the while, my daughter still doesn't have a bed. Very disappointing!The Furniture Warehouse Response
08/12/2022
The customer informed Furniture Warehouse that they could only take deliveries on Saturday. That is why the scheduled delivery was delayed . The customer has received a box with the missing pieces to complete the assembly. A special time and delivery was made on Tuesday, August 9th after 4:30 to satisfy the customer.Review from Thomas W
1 star05/09/2022
During the last week of May 2021 we made a visit to Furniture Warehouse to look at new beds. We purchased a new King size Mattress and box spring combo with bedframe. The bed frame had two draws in the bottom for storage. These items were delivered during the second week of June 2021. One of the draws were damaged and had to be reordered. The headboard was also damaged. Emails with pictures were sent to Meg , a manager at Furniture Warehouse. One email was sent June 14 2021, and a second was sent June 23 2021. We were told at the time a new headboard would be ordered. On April 28 2022, my wife and I got into bed for the night. About half an hour later, the bed frame broke, and one corner crashed to the floor. We were forced to sleep on the floor. The next morning we assessed the damage and went back to Furniture Warehouse. During the assessment we noticed, the three legs that are center support, were laying on the floor. They were supposed to be screwed into the center support. They weren't. Pictures were taken by us, and clearly showed the break. We found the sales lady we purchased bet from, and she was very understanding. When she called her manager ,Meg, the attitude changed. Meg at first, did not want to help at all. She told us, the bed only had a 90 day warranty. After a half hour of talking they decided we could replace the bed with one in stock. They could no longer get the bed we bought. We would have to pay the difference in the price. If they did not have a bed frame that took our new mattress, and box spring combo, we would have to pay for a new Mattress And box spring. We were forced to make repairs our self. Three days later we were able to use the bed. What responsibility does Furniture Warehouse have to refund us for the headboard, we have not receive after 11 months. Does the cost of labor and materials, to repairs figure into the refund? We have photos and documents to support our claim.The Furniture Warehouse Response
05/13/2022
You only needed to ask us or notify us you wanted your bedrails repaired . We repair by bring out new component parts. The time to replace the parts would be 15 minutes. You took it upon yourself to repair and then send us a bill that was not authorized for $200. Your last call to us was that you wanted to exchange the set for which you had close to a year. We approved your re- selection for another set of higher value. You did not want to pay the difference.
The headboard you have is scratched but full functional. We have a headboard that is scheduled to arrive approximately 06/21/22. It is on a ship on the water from Asia confirmed. We will gladly make the exchange as soon as it comes in. We would like to give you a $45 reimbursement check or we could forward a $100 store credit that you could use in the store for many lamps or accessories under $100. Please let us know your choice.
Customer Response
05/14/2022
I find Ms. R's statement interesting, mostly false, but interesting. The morning after the bed collapsed, we drove to the Furniture
Warehouse where we purchased the bed. We found the sales lady we bought from and explained our problem. She called Meg at Corporate office.
Meg is, and I quote her from her email to me "I am just a customer service person who handles repair issues". At no time during our conversation with
Meg, were repairs mentioned. I would think A customer person who handles repairs, would bring that up. The bed was delivered the first of June.
The first damaged showed up. One of the drawers came so damaged, it couldn't be installed. The headboard damage was noted the same day.
What was offered for the bed collapse, was a swap with any other bed in stock. They did not have our bed in stock, and had been trying to
get a replacement head board for over ten months.
The owner claims the repairs I made were unauthorized. She claims the repairs would only take 15 minutes with new parts.
We have been waiting over 10 months for the replacement head board. They did not have our bed in stock for replacement. Where were they
supposed to get the side rail for the repair.
If we had found a replacement bed in stock, we were obliged to pay the price increase they had during the year.
I decided to repair the head board my self, because we were sleeping on the floor. It did not seem Furniture Warehouse was going to give any help with a quick solution. My wife and I are both in our mid 70's. Why should we be sleeping on the floor?
They offered $45. for my repair. $100. store credit after B.B.B. contacted Them. The last thing I would like to do, is give them more business.
I would like to be payed the $200. I charged. When the headboard comes in, If it ever comes in. Have that replaced, and move ON.
****** ****The Furniture Warehouse Response
05/18/2022
You only needed to ask us or notify us you wanted your bedrails repaired . We repair by bring out new component parts. The time to replace the parts would be 15 minutes. You took it upon yourself to repair and then send us a bill that was not authorized for $200. Your last call to us was that you wanted to exchange the set for which you had close to a year. We approved your re- selection for another set of higher value. You did not want to pay the difference. The headboard you have is scratched but full functional. We have a headboard that is scheduled to arrive approximately 06/21/22. It is on a ship on the water from Asia confirmed. We will gladly make the exchange as soon as it comes in. We would like to give you a $45 reimbursement check or we could forward a $100 store credit that you could use in the store for many lamps or accessories under $100. Please let us know your choice.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.