ComplaintsforD & D Garage Doors, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/19/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was having issues with my garage doors not functioning properly on a house that is just over a year old. D&D did the original installation so I called them to come out and service. The technician notice that the lower rollers on one of the doors had not been installed properly and took pictures to show his boss. They were crooked, which had caused them to rust significantly versus all the other similar parts. He called it in and also gave me the name of a supervisor, ******. He said I would hear from him in a few days, and if not, to call him. Not hearing anything for about a week, I called and got ****** on the phone and explained the situation. He recalled the issue and asked me to give him a day and he would call me back. I gave him another week or two and never heard back. I called again and got ******, who once again asked me to give him the day to figure things out and he would call me back. Once again, no returned call. I called a third time a couple weeks later and got ****** on the phone for a third time. Same response that he would call me back. I told him if I didn't hear back this time I was going to call my lawyer. I decided to file this complaint as a first step. Hoping we can get this resolved without having to take legal action.Business response
05/06/2024
I am currently pulling the phone logs to and from the customers phone number to understand the communication issue.
If the rollers we installed slightly crooked would have no affect on them rusting. Per our tech, he made a comment about the rollers being crooked, and also a comment about them being rusted, However, the two things are not related. The tech also noted that the door and motor were working fine. See below:
"Didn't do anything at this house genie op was working fine but 16x8 0235 WD bottom roller are not even make alot of pressure to both bottom rollers also roller are rusted little door is fine."
This service was done 1-24-24.
The original install was completed for customer ****** Development on 5/24/22.
Our labor warranty is 1 year, so this would be beyond that, but we will reach to the homeowner to correct.
Initial Complaint
05/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Ordered door (4 panels - we had new motor and track) 12/21/21, Installed 7/26/22 with dent. Very professional installer showed me debt and photos of it, said he would order it immediately upon his return to the shop.By 10/17/22 I had gone to D and Ds shop on Cattleman to ask where the panel was. They said someone would be out to examine the door.A gentleman came out took a picture of the back of the panel and blamed the installer for not ordering, which didnt sound quite right to me.Now 10 months later, and over four promises from front desk and D and D ************ to call me back (never since I called them to ask where the replacement panel was the 1st time) have I had a single call from them.I just want them to take their installed as damaged goods back and give us our money back.Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My garage door was installed a little over a year ago. Its out of alignment making a huge noise each time we use it. After making 20+ calls, leaving voice mails, D&D keeps sending me to *************** phone # due to my location. Each time saying that location is not operating well. But not trying to remedy situation.Finally, after spending way too much time trying to get them to fix the problem they caused, I was given an appointment date/time. They never showed up! *** since called and left multiple voice mails and sent emails to the person who confirmed the appointment, no response.Im looking to see what recourse I have from here. Small claims court, etc. They just dont care to try and remedy an issue once theyve been paid. Bad management.Initial Complaint
09/08/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hello, my complaint is against D&D Garage Doors I purchased a Garage Door Opener form the ********** store in *******, ********** is contracted with D&D Garage Door. Several months ago, the Operator Latch detached from my garage door and came crashing down. (This I feel is equivalent to brakes failure on an automobile.) This was dangerous and could have been deadly. I contacted the company they arrived 4 days later.I mentioned to them that because of the heavy force of this huge door, my Garage door was damage. I gave the company pictures of my door as well as the operator latch which had become detached.This company has as shown no concern regarding this terrible incident and was rude and disrespectful. I have asked for a door replacement or monetary compensation. This happened in April and we are in the month of September.I sent a certified letter to the ***************** no one sign the certified card. D&D Garage were rude and nasty and told me they would give me a free quote for a new door., I could have called the News Station and exposed their unfair practices. Again, this was dangerous and could have been deadly for me and my family D&D Garage did not give a verbal apology and they have been rude and unprofessional. The fact that they have ignored that the Operator ***** became detached is horrible. If the Garage Door Opener had been properly installed this never would have happened. The Garage Door Opener was installed 8/20/21 Thanks for your assistance.Initial Complaint
09/02/2021
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
We called to schedule a date and time for the garage door to be repaired by D & D. After at least 30 phone calls, they sent out a technician to make the needed repairs. Less than a week after the repairs were made, a wheel came off the door and out of the track. We were notified by one of our maintenance staff members about this. our maintenance staff member re-secured the garage door track so the garage door was still able to operate without damaging the garage door. We then called D & D Garage Door to explain to them that the garage door was not properly and completely repaired. They were given specific instructions to contact Jason when the garage door technician was on his way as well as meeting with Jason when the technician got to the property so all issues with the garage door repair could be addressed. The D & D Garage Door technician never contacted anyone. He came to the property, worked on the garage door and left with out letting anyone know. There are still issues.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
5 total complaints in the last 3 years.
2 complaints closed in the last 12 months.