Customer ReviewsforD & D Garage Doors, Inc.

They don't deserve any stars. I ordered my door through ********** on Dec. 15, 2022. Because of the hurricane and building boom, it took until March 10, 2023, for it to come in. ***** picked it up. I waited for them to call me for an installation appointment for a couple of weeks; nothing. I called them to find out what was going on. They told me they were waiting on a permit. They knew shortly after I ordered the door that they would be installing it, why did they wait to pull a permit? A couple more weeks passed with nothing so I got on the building department's website and checked for the permit. It had gone through. I called them again, told them the permit was approved, and to set an appointment and got one for **** 15th.Just before the installation day, I got a call saying the tech had to get surgery so they were canceling the appointment. They made a new appointment for the 23rd, between 7-9 AM. My husband took the day off from work to be there. The appointment time came and went so my husband called them. He was told that the tech had been fired and that they had called me and sent emails telling me the appointment had been canceled; all lies! My husband asked to speak to the manager but was told he was too busy to come to the phone.My husband went back to ********** and told them what was going on. They called ***** and told them that the new appointment had to be on a Saturday so my husband wouldn't have to miss any more work. They said they had an opening for the 18th (Tuesday) but they would call the next day to see if they were able to book a Saturday. They didn't call.My husband called them again to find out what was going on. The nasty woman on the phone said they don't do Saturdays. My husband was fuming mad and asked for the manager. He was told he was out on the floor and had no time to talk with him. My husband yelled that he wanted the manager and she hung up on him.Save yourself the aggravation and find someone else to install your door!

I just want to let everyone what an unprincipled company D & D Garage Door in Port Charlotte is. Back in November 2022 I damaged the lower panel of my Wayne Dalton garage door. Since D & D is the only company that handles this product I had no choice but to call them. An appointment was made, and a technician came out to give me an estimate. Once I received and approved the estimate and gave them a deposit I then waited 5 months before it finally arrived. The week before the promise date I started calling them to find out if the panel arrived, it took several more calls before I was told that there are 3 or 4 panels in the yard (none of which had my name on it). Obviously, the panels were probably sitting there for a while. A week later they came out to install the panel (It should be noted that other then the original damage the door operated perfectly fine) after the install not so much. A few days after the install the door started making all kind of noises going up and down, shaking, rattling then I started hearing a whining sound. I called the company and they sent someone out the following day. When the technician arrived (an hour late) he listened to the noises and immediately said the spring is binding and that's what's causing the problem (a new spring would cost about $600 to replace). I said if that were the case why didn't the tech who installed the panel notice it (I don't believe in coincidences). The following day I called the office again to see if they would send someone out again to really check the door to make sure everything worked properly, like the balance weight of the door, the cables anything else that might be the culprit. I was told that if it related to the panel there wouldn't be any charge but if the problem was unrelated I would be charged a service call of $99 plus any parts. I asked how would I know if it was related or not, your in business to make aren't you, got no response.

I would really leave zero stars. This company is absolutely horrible. Their "lead customer service representative" is an absolute nasty person who has no business being in customer service to begin with. The so-called manager has no idea that the customer is always right. As a manager you do NOT get on the phone and tell an irate customer who was given information by your lead customer service representative with no follow through regarding the customer receiving a phone call for an appt time and then proceed to tell that irate customer to "calm down". I'm sorry a male manager telling a female customer to calm down is extremely demeaning and I for one do not respond well to it and I do not appreciate it. I do not appreciate being talked to like a child and that is exactly what that manager did to me. That same male manager would NEVER have talked to another male customer with such disrespect if that male customer had spoken in the same stern and irate manner. I called Thursday, December 23 because my garage door broke that morning. Now I understood having to wait for an appointment till after Christmas. I was told I would get a phone call back the same day in order to make an appointment for Monday 12/27. That never happened. I called back on Monday 12/27 then get told that I am to wait till Wednesday 12/29. No. I am not the type of customer that excepts a company dropping the ball then telling me I have to wait and then proceed to treat me so disrespectfully when I get upset regarding their mistake. If a company's customer service, the frontline of any business, has no idea how to treat their customers then I have absolutely no interest in having them in my home and paying them good money. Please DO NOT use D & D Garage Doors. If you do it's at your own risk. One of the most Unfriendly & Unprofessional companies I've ever dealt with!