ComplaintsforEVO Gymnastics

• Initial Complaint

  12/06/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Nov 15th received an email from Evo stating that the program that my daughter is supposed to be on level six was no longer moving forward and that they were moving the students to different levels and excel program. My daughter was supposed to be on level six testing out a four and five per the instructions I received from her coaches in this email on November 15. I was told that if we had any questions to set up a meeting with ******, the meeting was set up with ****** and I asked my pacific questions if she was going to still test out a four or five and if my daughter was not able to do the diamond level if she was going to be put on platinum what skills that she did not have to be able to be put on diamond I was told that I would get this information and follow up on it. Census email on November 15. I have emailed numerous times call the facility text the coaches and reached out personally going in person doing over a 45 minute drive. I am continuously getting the runaround as there is never a management in charge who can give him my answers. I am now going almost 4 weeks since *** asked for my assessment fee, and *** Competition money to be refunded What I have pacifically asked for a management number to be given to me so I can contact management directly I am told that there is no number to give and that they will call me. I continuously call Evo an hour on Monday every hour on the dot and nobody answered the phone Tuesday. I left a message did not get a phone call back from ******** until Tuesday afternoon. I am still waiting on a response back from ******** about my fees to get refunded since Evo has not filled their agreement that I was told going into prior to this competition as if I wouldve known that these changes wouldve taken place. I would not have elected to move forward with the gym at an earlier time Im asking for my *** fee I am asking for my assessment fee to be refunded so I can stop now move forward and cut ties with this facility.

  Business response

  01/19/2023

  To whom it may concern,
  
  We hope this email finds you well. We are writing to inform you that, as per ******************* request, we processed a refund for the Assessment fee in the amount of $255.00. Please find the attached refund receipt for your records.
  
  As previously communicated to her email on December 7th, per our refund policy, the Competition Apparel will not be eligible for a refund. For your convenience, we have also attached a copy of the *** team refund policies.
  
  Please be assured that our front desk members have been communicating with ***************** throughout this process and we have multiple email correspondences on file.
  
  If you have any further questions or concerns, please do not hesitate to reach out to us.
  
  Best regards,

  ************************;

  Customer response

  01/20/2023

   
  Complaint: 18525830
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  This complaint was filed not on the assessment fee that was return. This is complaint was filed on the leotard, purchase and pants. After the assessment fee was return numerous emails and calls were still left at the business bureau. Please review the complaint as  it had nothing to do about the assessment fee it had  to do with the purchase of a *** and pants. *** has had the leotards and passed them out to team members since December have been wearing the new competition for competitions. There has been no communication from Evo even though they have kept my money and still have kept a leotard that *** never received. Last email I sent was Dec 6th with no response. ***** is a member of the boys side of the team and not on the side of the female team that was actively involved with my daughter level, training or payments. There have been numerous members of their management team and staff that have left this organization because of the communication and the involvement that the new management has done with this organization again my complaint had to do with a purchase that I had to require for my daughter to compete at her level six optional girls team that *** decided to have no part with after we made the purchase. Correspondence through *** emails show all this transaction to do with the *** competition and pants. We were required in August to purchase new items as a pre-order for our optional leotards and pants and I have started requiring for the refund back in November when changes were made, and a product was still never delivered. 

  Business response

  01/26/2023

  Please note that ***************** did request a refund for the assessment fees associated with her daughter's enrollment in our program in her initial complaint.  As noted in our previous response, we provided a timely refund of the assessment fees to *****************  In addition, we informed **************** that the competition apparel that she had previously purchased, which includes a leotard and leggings, would not be eligible for a refund pursuant to our apparel refund policy.  However, ***************** was also informed that she could pick up the competition leotard and leggings that were purchased for ***** (which she has not done). Please find attached two photos of the aforementioned items for your reference.  **************** is still welcome to pick up the items at the gym, or we can send them to her home address if she prefers.
  
  Lastly, please note that ***** was offered the opportunity to participate in our Excel gymnastics program, but she declined the offer and withdrew from the gym. Our front desk employees have consistently communicated with ***************** and we have multiple emails that demonstrate our attention to her concerns.
  
  If you have any further questions, please do not hesitate to contact me directly.

  Thank you,

  Grant 

  Customer response

  01/27/2023

   
  Complaint: 18525830
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  per response from ****** *** staff call me on Jan 23rd at 4:36pm. ***** know that competition season has already began and I have had to purchase an addition one. *** girls team have already had a competition over 2 weeks ago and the leotards were passed out back in Dec as the girls were wearing them for the Christmas party. *** never called me prior to Jan 23rd about leotard. I also requested that ***** call me from that call and he has not. 
  *** states that there is no refund policy on leotards and pants. 
  please have ***** provide my contract sign for the ***** competition season. I never signed that contract because of all the issues that I was inquiring about. ***** is unaware of the numerous emails that were sent to get answers about my daughter moving forward with the team. My daughter was expected to move to level 6, *** changed that and removed that program from the gym. My daughter would have stayed at the same level because of lack of coaches and only doing Excel. I pulled my daughter from that as business we were promise one item and a switch was done. I have attached screenshot of communication with staff prior to ***** taking over this there has been no communication from the staff upfront because they do not know what is going on management has kept the front office staff and coaches separate since November and there have been no answers still to this day on the questions. I was asking back in November. I have more emails of communication going back-and-forth of me, trying to get a hold of the information that I was requesting that I still did not receive.
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩