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ComplaintsforHair Cuttery
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/01/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I booked an appointment online for August 15th in the ******* location for a Signature Cut with Classic Blowout. The online booking tool showed me a total of $40.00 with the note final prices and durations will be reflected in the confirmation screen. After proceeding to the confirmation screen, it showed total payable at studio: $40.00. I am also attaching screenshots of the booking tool for reference. So I went to the salon, received the service; once I went to the register to pay for the service, I was charged $18 more (45% more than the original price) without any prior information about extra charges. Apparently, this was because my hair is a little longer than shoulder length. However, I was not informed about this prior to the service. It was impossible to properly discuss the matter because no one in the salon spoke English. So I had no choice but to pay $58 instead of $40 (total came up to $63.60 including discount, tax, tip). I contacted customer service immediately after via the online form (no phone number disclosed on website), however no response as received up until today. I would like to ask to have the $18 refunded. Thank you.Initial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My husband and his grandson got haircuts at the stated business. When he presented a $42 gift card purchased a year earlier from same location, he was told he couldn't use it because they changed owners, but same company and name? I called management she said she would get back to me....never did Emailed corporate never got back to me.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.