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ComplaintsforCapital Protection and Investigation LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/27/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Hired PI to get information that subject was not fit to be a parent needed pictures and Gave investigator information to where and who (drug dealer subject uncle) they would be together he said he would call police for vehicle search. I got one picture of subject house and a trans union background check minimum charge was $2000for 20 he's of work I asked for itemized bill 1.5 years ago and still nothing.Business response
05/13/2022
Consumer Response /* (3000, 11, 2022/04/22) */ Owner has responded to me I also filed a complaint with dept of agriculture who issues p.i license they were able to get in contact with him he agreed for a refund but still haven't received it. Business Response /* (1000, 19, 2022/05/13) */ This response was taken verbally by the BBB: We have provided the consumer with the information the Consumer was looking for. The consumer was not happy and we offered a partial refund which the Consumer has declined and asked for a full refund. We do have a no refund policy and are still offering the partial refund. We sent the Consumer this offer in an email again two weeks ago and we have not heard back from the Consumer at this time. Consumer Response /* (3000, 25, 2022/07/14) */ Problem has still not been resolved and merchant has not returned my phone or emails.
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.