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Business Profile

New Auto Parts

ShopEddies

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Auto Parts.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered item from them on Amazon.ca.Arrived and had it installed and it did not work.Contacted them and asked if I could return just the computer as that is what is probably wrong with this.Thwy tell me no that I have to uninstall all items and return them as one.Ok so I do that and pay for the shipping g to return with canafa post and email them the tracking number.I checked and they have received the package back but no refund. I email them and they do get back to me but still no refund. No they are saying they have to inspect it first.So inspect it and give me my money back already.Seems like this is not the first time they have done this.

    Business Response

    Date: 09/03/2024

    I see this order 701-5798703-9191401, customer has returned this item and emailed us yesterday and we did reply we would look into this today as yesterday was a holiday. Please see our response below.  

    looking at the tracking of this item I see it was just received on Friday Aug 30th.  Again this was a long weekend and we do have to give our warehouse time to receive and inspect the item before we can offer a credit.  Please allow us time for our return process to be completed. I will ask to see if this can be put on a rush.  thx.

    Yesterday at 01:50 PM
    more_vert
    Hi,
    I'm sorry for the delay.  I will enquire tomorrow and get back to you.

    Thank you,

    *******
    Shop Eddies

     

     

     

  • Initial Complaint

    Date:07/19/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item through Amazon. The Order ID# *******************. This order was a total of $530.00 USD. The item was Incorrect/wrong part number. Due to Shop Eddies being a 3rd party seller, Im forced To pay for shipping which is unaffordable.Shipping cost are $200.00 - $ ****** USD.Ive emailed the company, Ive called customer service and no one ever answers the phone nor does anyone replies to my emails. As of now Ive lost $530.00, not to mention the item is a Brake/ rotor kit, meaning my car still needs repair. Im respectfully requesting a refund.

    Business Response

    Date: 07/27/2023

    I am not sure why this was opened against us.  We have been in full communication through the Amazon Platform from where the order was placed and as per our agreement with the platform all communication must run through.  Customer was provided a courtesy return label and was very happy. Please see below the conversation with them through Amazon.

     

    Jul 25, 2023 8:31 AM
    Good Morning, I apologize if you didn't receive our previous message. I was just waiting to hear back from the returns department. Please see the attached prepaid return label. Thank you,****** Shop Eddies
    * * ***********************
    Jul 25, 2023 1:35 PM
    Hello ******. Thanks for your response. I just dropped off the( **** Package for return, ( 07/25/2023 ) ; 1:31 Eastern time. The tracking/ reference # is-1ZX547A99094327042. Ive also uploaded a photo of receipt.
    ? IMG_1325.jpeg
    Jul 25, 2023 1:38 PM
    Good Afternoon, thank you for the return tracking #. Once this is received back it goes through a quick inspection and then a refund can be issued. If for some reason you don't see the refund please let me know so I can assist. Thank you,****** Shop Eddies
    ?
    Jul 25, 2023 1:45 PM
    Thank you !!
    Jul 25, 2023 1:47 PM
    You're welcome, have a good afternoon!Thank you,****** Shop Eddies

  • Initial Complaint

    Date:04/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased an item in March 25, 2023. Order **********. I received the item march 30, i ordered, however it will not suit my purposes. I have not opened the item out of its **********. I want to return the item.The vendor has been non-responsive to my requests to return and refund **** have left phone messages, and emails, requesting how i am to return the item.I have not got any responses to my multiple requests.

    Business Response

    Date: 04/10/2023

    As you can see on the attached screen shots from our message center there has been no emails received asking for a return of this item. If there was we answer all emails within 24 hours at most.

    I have also attached a screen shot you can see a voicemail was received and we did return this call.  they left a voicemail.

    We have no problem return an item but must be received as per our return policy.

    - unused, unopened and resalable condition.  

    Please ask the customer to email our **************** Team at *****************************************************

    Our Team is more than happy to help.

    Thank you.

    Shop Eddies

    Customer Answer

    Date: 04/27/2023

     
    Complaint: 19904681

    I am rejecting this response because:


    The problem persists with contacting the vendor.  they have yet to contact
    me.

    Even the phone number you have on file is disconnected!

    Sincerely,

    ***** *******

    Business Response

    Date: 04/28/2023

    I do apologize for this miss communication, this is never our intent.  The return request came in on an email that was an order confirmation that was sent to the customer and it was mistakenly marked as closed.  You may email us at any time for any reason at ***************************** and call **************.  If your call is not immediately answered then your message gets turned into an email and you will have a return call within 24hours.

    Please return your item(s) to the following return location.
    (IMPORTANT - PLEASE EMAIL BACK THE RETURN TRACKING NUMBER) this helps match the return up and be able to provide a faster refund.
    Address to return item(s) back to:
    Shop Eddies Return
    ***********************
    Unit 4
    ***********,, ******* L4V1M5
    ******
    RMA# 8802833

    Order number  2000065452 


    Once the item shows delivered, it takes a few days for the team at returns to match things up and provide our home office approval, so we can issue a refund.  Please bear with us.  We appreciate your patience.  We will always do our best to speed things up as fast as possible.
    For an item deemed damaged / defective, these sometimes can take a bit longer to refund due to us having to wait for carrier claims to be completed.
    Thanks so much in advance for your patience and understanding

     

     

ShopEddies is NOT a BBB Accredited Business.

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