ComplaintsforGettel Nissan

• Initial Complaint

  07/01/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  So about 3 weeks ago I bought a 2019 Buick Envision from Gettel Nissan in Sarasota drove it home was ecstatic but then I was driving down a main thoroughfare here in ************* and went over a bump in the road at about 40 mph and the front end started shaking violently and would not stop shaking until I slowed down to about 30 mph. I called them they said bring it in we'll check it out, the finance manager told me that it would be covered and the service manager for used cars said a day later that it wouldn't be covered and he would call me back to let me know if he could get it approved by the managers? That was a week ago and have not heard back from him, his name is ***********************. I put down $8,000 on the car. *** said he would talk to the managers to get it approved maybe $500 repair bill and that was have not heard back from him? It is unsafe to drive imagine riding down the highway at 60 MPH and you hit a bump and the front end starts shaking violently

  

  Business response

  07/10/2024

  Immediately after receiving the complaint from the purchaser, we spoke regarding the 2019 Buick Envision. We had a communication breakdown that we quickly addressed, and the vehicle was in on July 5th, 2024 to have the issue resolved. We value ****************** and his family's business and look forward to assisting him in the future. 

  Customer response

  07/11/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  03/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Gettel Nissan of Sarasota Fla installed an unnecessary car battery at a cost of $90.00 to myself. They said the battery failed a test but this was a lie.

  Customer response

  04/12/2024

   
  Complaint: 21497742
  
  

  ****** Nissan of Sarasota,Fl made an unnecessary repair

  to my car. ****** replaced a good battery with a new battery.

  I was told that my battery had failed its test. When I 

  compared ******** test results to Nissan;s standards

  The battery was satisfactory.

  
  

  After, I complained several times  and was told by the then 

   service that I should go someplace else my money ($90.00)

  was refunded.. 

  
  

  I am afraid, that ****** Nissan of Sarasota, Fl may be

  in the practice of recommending work on cars

  that does not need to be done at the time the car is

  brought in for service. 

  
  

  Please be sure that any work done on your car at ******

   is necessary.

  
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/16/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  This dealership tried to charge me $574 for a brake reservoir cap. Did ZERO to try and help me, the customer. *********************, "service director" is condescending, has a bad attitude and is confrontational.

  

  Business response

  01/30/2024

  the part that the customer is trying to order doesn't just come in 1 part ( a reservoir cap).  it's a whole assembly that has to be ordered by Nissan as one part.  We take pride in our transparency and honesty.  We also order Nissan Genuine parts because we know they work properly.  No work performed on vehicle.

• Initial Complaint

  10/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  ****************** does not keep to their repair completion dates and worse still does not bother to inform customers about the delays or reasons for the repair delays. After making three calls to the department nobody can tell me why the car has not been repaired after waiting for a week and paying for a rental car for a week. Nobody that works there can tell me why the job has not been completed and when it will be completed. Nobody knows anything and the excuse is the Service Manager is not working on this particular Monday. The Air Conditioning Repair is a $3,000 repair and the only thing anyone can tell me the job has not been completed per the day it was promised. Looks like I am stuck for an additional week of car rental expense.

  

  Business response

  11/20/2023

  Depending on parts availability/tech availability and shop load the repair times can fluctuate depending on difficulty of repair.  This customer was not charged for the rental and I would like to ask specific details to his charges.

  Customer response

  11/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  03/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I bought a car online and was going to pick it up two days later I had all my financing and insurance coverage (Already attached to the VIN#) At 9 am sharp I arrived for my appointment with financing in hand and proof of insurance and my drivers license. They sold the car the night before I was told. This after chatting online with them insuring me it was my car, and to come in the next day. (I work retail so working 11-8pm) Thursday night. I had to go in Friday. Our previous car was totaled and we are in a rental. It was to be due back this Sunday. Two days after picking up our new car. They sold it. Now I am in a rental car another week while I wait for the car I bought online to be delivered. This is their fault. I want to be reimbursed for the week of my rental car additional that wasn't necessary.

  

  Business response

  04/04/2022

  Business Response /* (1000, 5, 2022/03/14) */ **** we are very sorry the vehicle was sold before before you arrived. Company policy is that we do not hold or take any deposits on Used vehicles or promise the vehicles to anyone. With inventory at an all time low, we simply cannot operate this way. Upon your arrival we had presented alternative options to see if we could still find something that worked. In the end we couldn't find the right fit for you. I am pleased to hear you found a vehicle that works.

• Initial Complaint

  11/15/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Misrepresentation of price misrepresentation of warranty misrepresentation of odometer reading misrepresentation of vehicle usage prior to purchase misrepresentation of vehicle check done by dealership misrepresentation of credit report running misrepresentation about 3-day exchange policy misrepresentation about vehicle specifications

  

  Business response

  12/10/2021

  Business Response /* (1000, 12, 2021/12/10) */ All documentation was properly disclosed to the customer and signed by the customer. None of the items mentioned were misrepresented in any way. If you need any documents to support this, feel free to reach out.

• Initial Complaint

  11/12/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I purchased a 2017 Kia Forte vehicle for 13810 from Gettel Nissan Nov 12 2020. The sales team swindled me into purchasing a lemon vehicle and took advantage of my naiveness purchasing my first vehicle on my own. They assured me the vehicle had been properly serviced and inspected. Furthermore, upon getting the vehicle financed by them I was reassured that they used the college grad program for me as I was a recent college grad student. A complete lie. Then within a week of having the vehicle, I came back to the dealership because parts of the car was literally falling off. The cover of a tire came off, then I had to replace the trunk latch of the vehicle. The vehicle broke down in January 27 2021 with a blown engine. It took them two months to fix the vehicle after initially refusing because it was outside of warranty. The rotary was was several damaged two weeks before that after I had a mechanic check the car who discovered multiple issues with the vehicle. On several occasions since having to get the engine repaired, the engine still gave me issues. There was two times where the car jerked/swerved me to the side of the road and caused me to crash. They sold me a literally death trap. I had battled with my evil financing company which they gave me who refused to help me resolve matters but finally repoed the car after a voluntary repo session. I shouldn't have to owe on a vehicle that shouldn't have been sold to me. The sales team literally gave me no other choice but that car! I want my down payment and remaining $5300 I owe Santander back or I'm seeking legal action

  

  Business response

  12/20/2021

  Business Response /* (1000, 11, 2021/12/06) */ Contact Name and Title: Nick M. Contact Email: ******@******.com With the purchase of a used vehicle, every car goes through inspection. Although you had issues down the line which we ultimately fixed including the motor on the vehicle we cannot control the outcome of what happens to these cars. At the time of sale this vehicle passed inspection and we've done what we said we would do along the way.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩