Customer ReviewsforSlofoodGroup

I am a repeat customer with ******************** for a few reasons. The price is unbeatable, the delivery time is uncomfortable, and the quality is superior. I don't waste my time or money with other purveyors. You shouldn't either.

Thank you. We sincerely appreciate your business. 

I tried to file a negative review from a email sent to me requesting one. They make it near I mpossible to access your account and cancel a recurring order. Its predatory. Instead of filing the review they sent me back an email as follows.Actually, Its quite easy. Multiple emails go out letting you know how (one at the time of the order, letting you know a subscription was signed up for and how to cancel if it was done by mistake), there is a link in the header of the site for accounts, additional information is located I. The footer under the legal titled subscription policy and you could email our team at any time. Sorry you seem to of missed all that. I have canceled the subscription on your behalf based on your feedback and also included the log in link below. The links they provide do not make it easy to cancel your recurring order or I would have done it. When I read this insensitive reply I tried to log a review on their site and again it denied my review. They are an untrustworthy company.

Hi Zack, thanks for your valued feedback. We have reviewed all data and communication from you in regard to your concern and found that your accusations, claims and otherwise are untrue and unfounded. You originally provided feedback calling our business a scam because you did not know how to cancel, stop or pause a subscription in which you knowingly signed up for. However this claim in itself is quite untrue. Upon placing your first subscription order on a site (where a subscription is not needed but opt in only) an email is sent directly to all customers letting them know A) a subscription has been signed up for B) how to log in C) or how to cancel if it was placed in error by logging into their account or simply emailing us to cancel. 48 hours before following subscription orders, an email is sent letting the customer know their next proceeding order is being send on x date and if it is not needed to please cancel, stop or pause. Additionally, customers can log into their account directly from the header in the account section. Information about the subscription service is also located in the legal section of our shop that describes the subscription service, how to log in and even how to stop, pause or cancel it including by simply emailing our team. At no point in time did you ever make any effort to cancel your subscription or communicate with our staff that your needed assistance. You consciously chose to be uncommunicative and make a false and untrue claim regarding the issue. When informed by our staff of all the various ways to cancel, stop, pause or alter a subscription, you once again responded in a very derogatory and abusive manner and threatened to do just what you did and leave a review with the BBB. At all times, our staff was prompt, professional, and provided you with truthful and accurate information. At every opportunity, instead of admitting you failed to take any basic or common sense action in regard to your account, you chose to be an abusive, slanderous, and overall aggressive customer blaming everyone for your frustration but yourself. On all points we delivered on our obligations. Your subscription orders (3) in total were delivered on time, shipped on the dates in which they were promised and information on how to manage your account was provided on multiple occasions via emails, located in multiple place on our site and our customer service staff was available and responded promptly to all or any emails. Canceling a subscription is quite easy and there or multiple ways to do it, you simply choose not use any of them. While we are truly sorry for this experience in our shop, our firm belief is the issue is your attitude, the manner in which aggressively communicate, and your overall hostilities on multiple accounts led to this experience. 

Excellent company. Product is as described and reasonably priced. Good practices as of follow-up with customer. I've had several direct buys of vanilla beans. Received great beans. I have also purchased through Amazon from this company. Same great service, product and delivery. ⭐️🌟⭐️🌟⭐️

Thank you. We sincerely appreciate your business and feedback.

Slofoods was recommended to me from another food lover. I have yet to be disappointed. Their sale prices are very reasonable, and they come within the time frame quoted. I enjoy being able to purchase vanilla at reasonable prices, and from around the world. I do use other places as well, but their product is excellent, comes vacuum packed, and I have yet to worry about any of it being bad. I will continue to purchase from them and get perfect product.

Thank you. We sincerely appreciate your business.

Good quality! Dependable! Fast delivery! Thank heavens this company is here for the public!!!

Thank you. We sincerely appreciate your business.

The very best Vanilla Beans! Customer service was very good, delivery was much quicker than I thought, especially during the Holidays. I will definitely be ordering more in the future.

Thank you. We sincerely appreciate your business.

Best vanilla beans on the internet. Customer service is second to none. I am a loyal customer.

Thank you for choosing Slofoodgroup for your vanilla and spice needs. We sincerely appreciate your business.

Excellent service and product. Great prices. The vanilla beans smell wonderful. Have referred several friends. Thank you!

We sincerely appreciate the opportunity to be of service. Thank you for choosing Slofoodgroup.

This is a fantastic company. They run good deals on bulk spices and high-quality kitchenware, they've shipped everything promptly and quickly, and all the bulk packs of spices have come to me at or slightly above-weight. If you want a set of measuring cups or spoons that will last a lifetime, get them from Slofood!

Thank you. We sincerely appreciate your business and feedback. Looking forward to continuing to be of service.

This business is very well ran. I have ordered several times from them and the shipping is very quick. I have always been pleased of the vanilla beans that I have received.

Thank you for choosing Slofoodgroup for your vanilla and spice needs. We truly appreciate your business.