Business ProfileforClub Pilates South Sarasota

April 15th, I saw a $15 charge for missing class at Club Pilates. I thought it was for April 10th class that I was late for.m, but was told it was for April 12th class. That wasnt possible because I had cancelled that class the night before. I had a 7AM work meeting that day, and I knew I hadnt cancelled the class too late because the app didnt give me error message. The employee told me I was wrong; the app doesnt give you error messages (it does), and there was nothing she could do. Because the employee accused me of lying I initiated dispute with my credit card company over the $15. On Tuesday April 18th, ******* from CP called me back. I was shocked because the previous employee gave me no indication that there would be any response. I explained to ******* that I had contested the charge with ***** She said she would take care of situation. Later I got a $25 charge notification from CP. I called and spoke to owner ***** who explained they were charged $25 by **** for the chargeback and they were passing it on to me. I explained what happened and he asked me to call **** to cancel the contested charge (which I did ask to do), but ***** said he would take care of the problem and I would not have to pay the $15 or the $25. My credit card was charged the $199 April 21 membership fee. Then on May 19th I tried to register for a Saturday 20th class and could not because my account was frozen. I asked why and was told it was because of the unpaid $25 chargeback fee that ***** said he would take care of weeks before. I tried to call ***** to ask him to hold a place in the Sat morning class. He didnt respond until Sat PM when it was too late. I realized he thought I was someone he had already helped the week before, and only then did he apologize. I asked to cancel and he said stay, he would give me a month free to try again. But I had bad vibes and texted again June 9th to cancel. Now ***** wants $219 to cancel. I got to use 0 classes in May/June. *************** me $420