![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforRoto-Rooter Plumbing & Drain Service
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/08/2022
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
Hi, on October 4th I called roto-rooter because my drainage pipe was clogged and flowing into the yard. I live in ******** Mobile Home Park (55andup) The technician arrived around 4:30 and dug our pipe and couldnt unclog it and would return on the 5th he replaced a pipe that had a split. For that we were charged *****. On October 18th not only was my pipe backed up and flowing out in the yard but my neighbors house was backed up into their home and outside. I called roto rooter and the technician came back out looked around and said that there was a clog farther down the pipe and that was the mobile home parks problem. I went to the office and told them what roto rooter had said, they called LT ********************** who came out ran a camera through the neighbors pipe found a clog they dug up the pipe roto rooter had put in and it had failed and came apart and since I was the one that called roto rooter we had to pay LT **********************s bill which they did the same exact work except their part is still holding they charged ********. Thats a very big price difference I feel that we should be refunded ***** dollars half for the work that failed and for the bill from LT **********************. That is a lot of money for us we are living paycheck to paycheck and Im unable to work at this point and time and feel they pretty much stole half our savings.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.