ComplaintsforCasey Condominium Management, LLC

• Initial Complaint

  06/21/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  No response when trying to find out when hole will be at least covered so that further damage to it will be done by heavy ******* rains.

  

  Business response

  07/12/2023

  July 12, 2023

  Dear BBB:
  

  Please note your Consumer Complaint #******** has been received and directed to the Board President for review and action. 

  I have reached out to ****************** at 3:50pm and left a voicemail message. I will be leaving here at 4:30pm today, so told her if I am not here to call me here at the office tomorrow morning.
  

  Sincerely,
  ***************************, Admin Assistant to *********************, LCAM

  Casey Condominium Management - **************

  

  Business response

  07/14/2023

  The response was taken verbally by BBB:

  This issue has already been resolved. It was resolved the day after the complaint was filed.

  Customer response

  07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  02/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been a resident living in a property which I leased from Invitation Homes. The lease was signed by myself, two elderly men and a young man with disabilities. The HOA for that resident is Greenfield HOA. The 2 elderly men, have multiple medical problems, one is wheelchair bound and therefore received multiple discipline of professionals to maintain their health, safety and well beings. The young man is also disable and received care from several caregivers to include nursing care at night. In December of 2021, I received a call from the leasing agent that the HOA is requesting of them not to renew our lease stating that we are not family and I was later informed that they accused us of trafficking which I strongly believe this was racial and stereotyping. As a result of their actions, the leasing company denied the elderly and disable the option of renewing their lease, created a stressful situation and injury, whereby I had to go to the ER, injured myself in an attempt to relocate the residents to new home. Their actions violated the rights of the elderly and disable to where they chose to live, lack due process and fester racial profiling. This lease have been signed with all their names for at least two years where they maintain residency as law abiding citizens. Effort to talk to John resulted into being yelled at and insults, effort to contact Barbara ****** have been futile as she made no attempts to return my calls. I believe their actions were unfair, bias, irrational and their efforts to get rid of minorities in a predominant white community. They made no attempts to ensure that their decisions were in the best interest of the residents base on the fact that no attempts were made to determine what would be the best resolution. The fact that these residents paid their every month that in light of this ongoing pandemic were forced out of their homes because of the actions of the HOA. It is sad that I now have a hernia because of their actions.

  

  Business response

  03/30/2022

  Business Response /* (1000, 12, 2022/03/14) */ We are the management company for the Homeowners Association where the complaint has originated. We work at the direction of the Board of Directors and do our best to uphold the association documents. In the case presented, the community has a restriction that the homes are to be for single family use. The Homeowner Association's attorney was asked, by the board of directors, to review the lease for this location due to numerous complaints from many residents that it appeared that the occupants of the home were not part of a single family, but rather multiple parties renting the home out. Additional concerns were raised that the home might be being utilized as an assisted living facility and that the area is zoned for single family use. After review with legal counsel, the HOA Board of Directors instructed us to write a letter to the owner of the property asking that they consider not renewing the lease agreement at the end of the lease. It is our understanding that the owner provided a notice of non renewal. The basis of this complaint stems from the owners decision to not renew the lease. We were not party to that decision. The HOA requested the non renewal due to the violations of the documents per their legal counsels advice. As the management company we do not engage with tenants of homes, but deal directly with the owners of the homes. The tenants at this location did call our office numerous times trying to get us to engage in a discussion to change the HOA request. The frustration level of trying to explain that we were not able to help them or speak to them, led to frustration and escalation to the point where we did hang up. We did not immediately return phone calls, but did leave messages on two separate times for the tenant. Again, explaining that unless they were the owner, we were not allowed to discuss the matter further. This was not the answer they wanted and a complaint was made in response to this.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩