18 Customer Reviews
Sort By
- Date
- Highest Rating
- Lowest Rating
Review from Mary S
1 star07/17/2024
Warning ?? don't use them. They are awful to guests and have random ppl answering gate entry, do not monitor the license scanner. Broken equipment. Long wsits ro entry. Bad company. Find a better oneReview from JL
1 star07/14/2024
I live in the Delray Harbor Club. Envera at the end of last year installed both a gate system as well as a Cellgate building entry system. Neither has worked consistently since installation. For example this weekend on Friday night the gate arms were stuck half way open and the building entry control wouldn't work. One door was totally unlocked and the front doors were accessed only by some of the residents access codes. The dialer and access for deliveries wouldn't work at all. AGAIN. This happens often (at least every other week. The selection of Envera was clearly a huge mistake. I wonder if they saw this site or others where the reviews are the worst. Not even one review higher than a 1 star. WOW.. You would think the owners would see these reviews and question their staff at what the heck was going on inside their company. Guess not. Shameful. If a crime occurs i'll be the first one in line to testify against them. As they say "Govern yourself accordingly!"
Envera Systems Response
07/17/2024
We understand the frustration caused by the recent issues at your community. Envera is committed to partnering with your community to provide access control solutions. We are aware of the barrier arm problem and our team was on-site Monday to fix it. We'll be back today to address the access control issue as well. Envera prioritizes prompt resolution whenever challenges arise. Your feedback is valuable. We'll be reviewing our internal processes to ensure even better service in the future. While occasional equipment failures are unavoidable, rest assured we're dedicated to resolving them quickly through our partnership with your community leaders.Customer Response
07/17/2024
Seriously??? You have some nerve replying like that! "Committed to partering" and you were "on site Monday" ???? The gates became inoperable on Friday night and your staff said there was nothing they could do other than put in a repair ticket for your "repair ***** which only works Monday-Friday 9-5. You say "even better service in the future." ??? Read the reviews here and on other sites. No one has given you more than ONE STAR. If this were my company i'd be focused on getting my company fixed!! And re your statement about "occasional equipment failures" is ludicrous. This type of thing has REPEATEDLY happened probably every other week since it was installed. When it does it makes it very difficult to access our own condos !! I suspect this wouldn't happen at YOUR home !! Shameful that you run your company this way. I'll be sure to let everyone I know and come in contact with about the way you operate.Review from Michael L
1 star04/26/2024
Our gate is broken again once again at our community. And our community is wide open. Anyone could drive in poor service since the installationReview from Jus G
1 star03/11/2024
Horrible system ; the system went live last week on my community and it is the worst . My cleaning lady lost her Uber today because the system was unable to verify her driver license and the security did not grant ****** to the community because the association ( **************) do not allow that security can open the gate. The system Is horrible and for sure I am going to file a complaint with the association .Review from Guillermo B
1 star02/07/2024
Poor service. Lack of client engagement. Expensive and not worth the spend.Review from Danyla E
1 star01/13/2024
Once again. I was not able to get into my the neighborhood. When I wanted to complain, they would not take my complaint, and now they will not *************. I am part of retail community in ********, *******.Review from Maria C
1 star09/16/2023
Most of the time at the gate, the license scanner does not work. The dispatchers are the worst, you provide them the info of where you are going and they still expect you to show your license and say your name. Terrible experience.Envera Systems Response
09/19/2023
We appreciate your feedback and understand your concerns about the verification process. As per our community rules, it is mandatory for all visitors and residents to present their driver's license for security and verification purposes, regardless of whether the scanner is operational upon arrival. Additionally, we are obligated to verbally request and record your identifying information. This record serves both as a reference in case of the need for a review of the entry process and for quality assurance purposes. Please be aware that this procedure is standard for all individuals entering through the visitor kiosk.Review from A. C.
1 star09/10/2023
This system does not have reliable gate operators or systems for dealing with issues. They can not problem solve in the moment and there is no way to contact them to resolve gate operation issues.Envera Systems Response
09/14/2023
I apologize for the inconvenience you've been facing. We were informed about the problems you've encountered, and we attempted to contact you directly. Unfortunately, we couldn't provide assistance at that time because you were not a registered resident within the community.
During our call, we were unable to verify the information with the registered resident. Consequently, we have now contacted the community management to obtain the required information that will enable us to assist you effectively. Once we receive the necessary details, we will get in touch with you again to provide assistance and work together to find a solution to your current issues.Customer Response
09/14/2023
You did contact me but were rude and continually unhelpful. You were not interested in gaining more information about the review from the person that made the review. Its more than an inconvenience; its incompetence.Review from Gretchen T
1 star08/20/2023
Not reliable. The system doesnt accurately read stickers on the many vehicles going through our community. Its a hit & miss situation, meaning the gates may not open for residents. Its a finger-crossing moment every time you attempt to enter the community.I personally have been denied entrance. This creates a moment that is unnerving at best. You must get out of your car, ask the many people behind you to back up so you can try again. And again before finally giving up and having to turn around and wait to go through the Visitors Gate. Breakdowns of the system are common. Fixing the problem always seems to take days instead of a few minute or hours. When a breakdown happens, the gate is left up - even overnight. This situation allows anyone to enter, leaving our community vulnerable, and creating a feeling of being unsafe at home. I, like many (if not most or all) of the residents in our community are more than frustrated with Envera. We want it gone like yesterday!If you are reading this and considering Envera for your community, DONT DO IT!Their equipment does not work consistently. The equipment breaks down often. Enveras service on making needed and sometimes emergency repairs to secure the community is non-existent. An example is a gate that was hit by lightning. This is not the first time lightning has taken out the system. Youd think there would be precautions to insure it doesnt happen, or that replacement equipment is easily accessible. Nope! I saw someone attempt to fix the gate for a few minutes, then left, leaving the gate open. The gate was left open overnight, and into the next day. More than 24 hours has passed. I see that someone has now closed the gate, still unfixed, forcing residents to turn around next to a busy highway, and drive to another gate. Read other reviews. I have yet to find one that is positive.Review from Alberto S
1 star08/06/2023
Gate scanner works a quarter of the times. ID machine gets stuck, keeps your ID, nobody will get it back to you. People listed as verified visitors get questioned half the time. All remote employees who aren't even sure of what they're saying. Trash company.Envera Systems Response
08/10/2023
We sincerely appreciate your feedback and concerns regarding the scanner troubles that have been experienced during the summer months in Florida. Your feedback is invaluable in helping us maintain and improve the quality of our services.
Please allow me to address your concerns and provide you with further information about the situation. Our service team and partners are indeed working diligently to ensure that the scanners are cleaned and maintained in optimal working condition as much as possible. However, given the challenging environmental conditions in Florida during the summer, there may still be instances where the scanners experience temporary disruptions.
In instances where the scanner is temporarily unavailable and a live guard is required to verify entry, please be assured that our approach is driven by a commitment to security. Verifying visitors through live guards and asking the necessary questions is an essential step to ensure the safety and security of everyone within the community. We understand that this process can sometimes be time-consuming, and we apologize for any inconvenience it may cause. However, please understand that these measures are put in place to prioritize the well-being of our residents and visitors.
Your feedback is invaluable in helping us identify areas for improvement. We are continuously working to enhance the reliability of our scanners and to minimize any disruptions that might occur. Rest assured that your concerns have been heard and are being taken seriously by our team.
We greatly value your continued support and understanding. If you have any further questions or feedback, please do not hesitate to reach out to our customer support team. We are committed to providing you with the best possible experience and ensuring that your visits to our community are both secure and pleasant.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.