Business ProfileforSmartShield Homes LLC

The Undersigned has had troublesome dealings with this company since the inception of contract through our home builder. Home security products are constantly failing to work(Offline, etc..)which require appointments for service between the hours of 8am and 4pm, no weekends. This has caused us to have to leave work several times unpaid to keep these appointments only to have the same equipment fail time and again. They will not work with you for a time outside of their hours even though it their faulty equipment they have to respond for. Furthermore, we have a contracted alarm monitoring service that we pay monthly through them for and can rarely utilize this service because again, the equipment does not work while we continue to pay. I have contacted this company numerous times by phone and email requesting a supervisor. No call backs, no responses to emails. They simply ignore you while charging you money for a service you dont receive. I am seeking a formal resolution to this matter with the company by first, A complete comprehensive inspection and repair/replacement of all equipment at my residence. Second I am seeking a dissolution of our 3:year alarms service contract due to their neglect of providing said service continuously. I would also seek a refund/credit for the periods of time I was unable to have this paid service monitored as contracted due to their faulty equipment.