Business ProfileforBishop's Aluminum

In March 2022 I gave Bishop's Aluminum Service a deposit of $2031 and signed a proposal for a lanai patio and enclosure extension. We then modified the original proposal in April 2022 at which time I gave them an additional $1737 deposit. In May 2022 I paid the entire cost of the new flooring $4538 since it was custom travertine pavers. On August 30, 2022 Bishop's Aluminum showed up to install the screen enclosure and I had to stop them because they brought the wrong type of screen enclosure. We had discussed and agreed upon numerous times that I would be getting the clear view screen with no obstructions or chair rail, and on the day of installation they showed up with a standard cage. Since it was not what we had discussed or what I had ordered, I had them immediately return it and take it with them. Over the past couple of days I have reached out to them repeatedly to resolve this issue, but was met with rude condescending responses and no return phone calls just as I had experienced throughout the entire process. I asked repeatedly to be put in contact with one of the Owners, but the Manager and Receptionist both blocked these requests and would not escalate this issue for me any further. Bishop's Aluminum reached out to me one last time and said that they could make the correction for an additional cost and an extra 6 weeks to our completion time. By this time my experience with ******** had been so awful and ridiculous I just wanted to be done with them and requested a refund. They told me I was not entitled to any refund because of the expenses they incurred for producing the WRONG screen enclosure. As you can see from the enclosed documentation and picture I paid a total of $8306 and did not receive anything more than the flooring, which costed $4538. This is why I'm requesting a refund of $3768 since that deposit was for the construction of a screen enclosure which I never received.