![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
Business ProfileforCSG Cards
Additional business information
In March 2022, BBB contacted the business in order to obtain their position.
"I'm in receipt of your letter regarding Certified Sports Guaranty (CSG), one of the Certified Collectibles Group of Companies.
I commend my previous letter of September 30, 2021. (Copy attached.) While the earlier letter was written on behalf of Certified Guaranty Company (CGC Trading Cards), an affiliate, the basic factual background is essentially the same with regards to CSG.
Fortunately, I can report that CSG has actually worked through its backlog. We actually issued a story about it just the other day.
https://www.csgcards.com/news/article/9974/turnaround-times/
In fact, CGC Trading Cards has also made substantial progress working through its backlog.
https://www.cgccomics.com/news/article/9973/turnaround-times/
As most of the prior complaints about CSG dealt with the issue of turn-around time, I expect that we will be seeing fewer and fewer complaints with regard to CSG, now that that backlog of submissions has been cleared.
(Unfortunately, we are now seeing a larger backlog in our CGC Comics division; indeed, that is where we are seeing the bulk of new customer complaints.)
I hope that this gives you context in the trends of complaints. Please know that, as always, we do take these BBB Complaints seriously and I strive to keep current in responding to them and addressing them on the substance. There will, no doubt, be some cases in which we are not able to reach resolution, but the vast majority we can.
I can also make myself available to speak with you by phone if you wish to discuss further.
Thanks,
Stu"
At-a-glance
Related Categories
Business Details
This is a multi-location business.
- Location of This Business
- PO Box 4800, Sarasota, FL 34230-4800
- BBB File Opened:
- 5/10/2021
- Years in Business:
- 4
- Business Started:
- 12/16/2019
- Business Incorporated:
- 12/16/2019
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- Certified Sports Guaranty LLC
- Business Management
- Mr. Steven Eichenbaum, Managing Member
- Mr. Mark Salzberg
- Contact Information
Principal
- Mr. Steven Eichenbaum, Managing Member
Customer Contact
- Mr. Steven Eichenbaum, Managing Member
- Mr. Mark Salzberg
- Mr. Stuart Lurie
- Mr. Paul Sandler
- Additional Contact Information
Phone Numbers
- (941) 361-1950Other Phone
- (941) 361-1950
Customer Complaints
25 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Gary H
04/29/2022
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.