ComplaintsforGuest Well & Pump Services, Inc.
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Complaint Details
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Initial Complaint
03/13/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On Dec 26.2023 had Guest Well Co. push down the well pump into the well since it could not be removed. Ever since then we had to put in 2 filters one going into the water tank and one coming into the house. The water is so dirty coming out of the well it turns the filters black within a couple of days. We called them to come look at it and was told someone would be there within the hour, no one ever showed up or called. When I paid them in full after the job was done I was told I would be emailed a 5 year warrantee not the normal 3 year warrantee but have not received it yet. We have contacted the office and been told by Will it would be sent several times. We are going to go to the office and see if we will get it there. I have seen other complaints about the same issue so would appreciate your help.Initial Complaint
04/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
on 04/19/2023 Guest Well &. Pump. did. Cleaning. &. Replacing. the. my. residential. home. Well. Water Pump,cause. it. stopped. working. for. two. days. They. Fixed. and. Did. it. Excellent. Job, Except. the. Paperwork,as. we. requested. Receipt &. Invoice. &. Warranty, They. Couldn't. Provide. it. I've. Contacted. Numerous. Times. for. the. Copy. of. Receipt/Warranty. ***************. ******* - the. Owner. of. Guest. Well. &. Pump. Services, for. the. Well. Water. Work. He. Did and. He. completely. Ignored. it. and. Hang. Up. on. my. Request. And. He. went. Kept. to. Himself GoOn. with His. Business. We. Paid. Him. in. Full. @. that. Very Same Day. Right. After. He. Finished. the. Job. for $4,700. by. a personal. check.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.