ComplaintsforHarmar Mobility LLC
Wheelchair Ramps
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Complaint Details
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Initial Complaint
08/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have already filed a complaint. They sent the wrong lift for my electric wheelchair. Their response was a complete lie. We took their response to Mobility Plus, who installed the lift, and they contacted corporate who contacted Harmar. Harmar then sent the correct lift. Mobility plus sold us another wheelchair for $1227.96. Harmar is reimbursing Mobility Plus for the difference between the cost of the chair and what they sold it to me for. I believe they should reimburse me for what I paid for the chair. It was completely their error that caused the chair to fall off the lift. There were 4 of us listening to the initial call to Harmar from Mobility Plus. They never said what they reported in their response to my complaint.Business response
08/26/2024
The dealer has responded to this situation and has provided means to repair/replace the mobility device as well as the lift. Any refund would have to be conducted with them as they handed the transaction. Please contact the Harmar dealer you have been working with. Thanks.Initial Complaint
11/01/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
I called and asked about pricing for a stairlift. I no longer needed the item requested. The Harmar Mobility Company sent an email to my personal email and my work email to collect payment, even though I never signed anything or gave a credit card. By contacting my employer, in regards to my work email, my two supervisors email, and an info@ email they violated HIPPA, Fair Trade and BBB. They said the bill was delinquent but I never gave payment info and left a message saying I was no longer interested. They also said the stairlift was delivered and had proof of delivery and they would email me that info. However, when I spoke to the supervisor there was no delivery has it had not left the warehouse.Business response
11/01/2023
Harmar does not collect payment in this manner, nor do we collect payment directly from the public. This was likely a spam attempt and should be reported as such. Thank you.Initial Complaint
09/26/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
We purchased a Harmar AL300 mobility scooter lift from Spinlife in addition to installation. Harmar arranged to have *********** in Redlands ** install our lift. Well today I went to use the lift for first time and it wouldn't work. Apparently, the install was done unprofessionally as the installer placed harness wiring in front of truck tailpipe and wiring burned to a crisp.Business response
09/26/2022
Sir -
Was the dealer contacted in this instance? We need photos and a serial number as well on this issue to investigate. Thank you.
Customer response
09/26/2022
Complaint: 18126960
I am rejecting this response because:I am out of town and cannot give you serial number. I have sent you purchase information from Spinlife and photo of burnt wiring. I contacted you via complaint because ****** at Sun Medical (installer) does not return my phone calls!!!
Sincerely,
***********************Business response
10/06/2022
Please call Harmar directly at ************ and we will send you the documentation in both paper and electronic format. Thank you.Initial Complaint
09/19/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I purchased a mobility scooter lift (DATE:08/04/2022 ORDER #:119775630 ITEM(S):AL300 ************ Chair and Scooter Lift). The package did not include the tool to manually operate the scooter lift in the event of a dead vehicle battery. This tool/feature is advertised. I have contacted Spinlife, the seller and Sun Medical, the installer. All they tell me is they will contact Harmar for tool but no success in getting tool sent to me.Business response
09/19/2022
We do not provide an override tool at Harmar for this lift - it states in our Owner's (page 14) and Install Manual that a 3/8 inch socket is required to drive the lift up or down manually.Customer response
09/19/2022
Better Business Bureau:
I have not received the owners manual so I would not have known this. Please send me owners manual since Sun Medical, installer must have kept it or Harmar did not send it to installer. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
08/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
We are very disappointed with our Harmar scooter lift that was ordered from and installed by Mobility Works in ************. We purchase it in April 2019. The power extension and retraction mechanism broke February 2021, and was repaired under warranty for parts only. The cost of the labor was paid by us in the amount of $203.18. The lift has only been used 3 or 4 times since. Last week, my wife was attempting to load her scooter into her truck and the same thing happened. She took it back to Mobility Works on and was told that the lift was now out of warranty and the repair cost would be $1,112.10. She was charged $32.50 for them just to check it out. She contacted Harmar and they weren't interested in doing anything about it. We are now saddled with a defective piece of equipment that we have invested nearly $5,000 between the cart and the lift The responses from Mobility Works and Harmar are unacceptable. We will also be filing a complaint with the manufacturer. There is either an issue with the installation, manufacture product, or both. Itemized receipts are attached.Business response
08/31/2022
We have contacted Mobility Works directly to resolve this issue for you. They have either contacted you or will be contacting you to address the concerns and problems. Please contact me if this does not happen in a timely manner. Thank you.Initial Complaint
04/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
l was given by the v.a a free lift from harmar and a scooter on 1-7-21 6 months later lift broke under warranty and harmar refused to fix it,also statements made by harmar that spec weight for tung weught changed without me being told so ,i also looking into legal action against harmar on both these grounds , i tryed to rectify this but they blew me off.Business response
05/20/2022
Business Response /* (1000, 5, 2022/04/21) */ Good Afternoon - I am the head of our Technical Dept. Please provide me with the contact you had here at Harmar so I can discuss the situation with them and provide an answer for you. I can be reached directly at **********************. Thank you. Consumer Response /* (3000, 7, 2022/04/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) before i filed the complaint i had a detailed discusson with a top rep in florida who tried to blame the va and also dissed off my warranty so they are lying about lack of info and in the end i believe a judge will decide if harmar ford and the va will all share in what they did to a disabed veteran. Business Response /* (4000, 9, 2022/04/29) */ Good Morning - If you can provide who the contact was, I can research your issue. Please contact me.Initial Complaint
01/20/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I have to use a motorized cart in order to move around because of my physical disablement. The company that installed the device to my SUV installed it improperly does leave me unable to gain mobility this company is authorized by Harmar in Florida. I have had to fine a repair shop get estimates and forward the information to a Harmar representative.Harmar fails to return calls answer emails. This process has been going on since December now going into February without resolve. I would like for it to be noted that Harmar Drops the ball at every opportunity and has failed to close my claim in a respectable amount of time.Business response
02/04/2022
Business Response /* (1000, 5, 2022/01/24) */ Good Morning - I apologize I am unware of your situation. Please reach out to me directly at my email **********************. I will be glad to help get this remedied for you. Consumer Response /* (3000, 7, 2022/01/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) This is a ongoing excuse with this company. They never respond to your emails and it's difficult to get someone on the phone and when you do you get someone on the phone they always say that they gonna take care of it and nothing is done. All they have to do is contact the company that's making the repairs give them the card number for payment and the company will contact me to bring in the vehicle and they will make the repairs it's not brain surgery.. Business Response /* (4000, 9, 2022/01/25) */ I have not been involved but would be happy to help you if your reach out. I can handle the matter directly. I apologize you have had issues but I am unware of the situation and would like the opportunity to take care of whatever has occurred to cause a problem. I provided my contact information in the last communication. Consumer Response /* (4200, 11, 2022/01/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have left a message on Dan Morales office number, sent an email. Waiting to hear back from him. I am somewhat skeptical that he's unable to contact their claims department and know exactly what's going on within their company. This seems to be more of the same all call me call me send me emails and we will never get back with you. Business Response /* (4000, 14, 2022/01/28) */ Mr. ****** - i believe your issue to be handled or in the process of being handled. Thank you. Consumer Response /* (2000, 16, 2022/01/31) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am pleased with the final outcome . I thank BBB for your efforts unsettling this issue. I appreciate the speed in which upper management stepped in and solve the problem. Thank everyone involved in solving this issue.
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Contact Information
Customer Complaints Summary
7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.